Nucar Honda of Westford

Electronics issue causing false open door alarm Entry alarm was occasionally going off in driveway for no reason. Also, twice there was a repeated 3-beep warning while driving, for no reason. Inte Entry alarm was occasionally going off in driveway for no reason. Also, twice there was a repeated 3-beep warning while driving, for no reason. Intermittent problems can be hard to find. But my service advisor, REBEKAH MARTINEZ, explained that Honda has a national support center where electronics problems can be diagnosed. Sure enough, they diagnosed the problem in short order: the front passenger door latch was sending out false signals. They ordered the part and the next day they fixed the problem in less than two hours. No charge, under warranty. Great service, great expertise, great price! More

Purchase of CRV Jayson Juttner was our Client Advisor. We had found the 2016 CRV on Car Gurus. Jayson found the car, washed the car and took us for a test drive. H Jayson Juttner was our Client Advisor. We had found the 2016 CRV on Car Gurus. Jayson found the car, washed the car and took us for a test drive. He was knowledgeable of the vehicle and answered our questions during the test drive. We moved forward to purchase the vehicle. Jayson was very personable and helpful. Although I felt being in the dealership for 3 1/2 hours was quite lengthy, Jayson's service to us and attention to detail was excellent. He was thorough with our paperwork. He was very punctual in delivering the car to us three days later in our hometown at the town hall. He helped follow through with our registration and assisted with our license plates. I was thrilled that he provided the net that was missing in the back along with a rubber mat to protect our flooring in the back. It was obvious he wanted to satisfy our wishes for the purchase. Jayson did an excellent job to meet our needs and provide us with high quality service. Thank you, Ken and Teresa Bailey More

Excellent - would recommend! We had a great experience with Jayson Juttner. He was knowledgeable, professional and honest. We hadn't bought a car in years and Jayson made the pr We had a great experience with Jayson Juttner. He was knowledgeable, professional and honest. We hadn't bought a car in years and Jayson made the process very easy. More

Review of 6/12/19 service Friendly staff. Service performed was what I agreed to and it was done in a timely manner. David looked for coupons and applied them to my invoice. Gr Friendly staff. Service performed was what I agreed to and it was done in a timely manner. David looked for coupons and applied them to my invoice. Great service from David! More

Quick & efficient She let a personal problem with a coworker distract her from me. Very rude & unprofessional. I was asking her something and she abruptly walked away She let a personal problem with a coworker distract her from me. Very rude & unprofessional. I was asking her something and she abruptly walked away to chase after him. She never answered my text. More

Service wirk I had service work on my 2012 CRV. Friendly service. My vehicle feels like a new car. Everything was explained to me before and after the work was I had service work on my 2012 CRV. Friendly service. My vehicle feels like a new car. Everything was explained to me before and after the work was done. More

Exceptional Service I went in for what I thought was a wheel alignment. It turned out the prior work that had been done by a repair garage failed to identify a severely I went in for what I thought was a wheel alignment. It turned out the prior work that had been done by a repair garage failed to identify a severely bent tie rod. Once the part was replaced, the tires aligned, and a safety recall applied, the car was returned. A mile or two from the dealership, the car started to display a whole array of warning sensor alerts. The car was promptly evaluated and a software update was applied to address the issue. John Waugh, the service representative, was courteous and helpful. The gold standard for customer service. More

Absolutely, very professional in every way.. Jayson Juttner, was exceptional, very patient and knowledable. He takes time to ensure the customer is satisfied and leaves happy. Nirk, in Contract Jayson Juttner, was exceptional, very patient and knowledable. He takes time to ensure the customer is satisfied and leaves happy. Nirk, in Contracts was wonderful also. No high pressure tactics in this dealership or with these gentlemen, just a a pleasant experience. More

Routine Maintenance Very happy to give an excellent rating for the maintenance work done on my 2014 Honda Crosstour. David Lamb was very friendly. He called me to tell me Very happy to give an excellent rating for the maintenance work done on my 2014 Honda Crosstour. David Lamb was very friendly. He called me to tell me that my vehicle was ready for pickup. More