Nucar Honda of Westford

Very bad customer service.The people there have no Very bad customer service. The people there have no reality and not friendly at all. I drove 40 miles to see a car after I waited a week until it fi Very bad customer service. The people there have no reality and not friendly at all. I drove 40 miles to see a car after I waited a week until it finished from maintenance and they call me and said the car is ready for show, I went there and they started collected information about me.. after that the guy said let me bring the car.. when he came back guess what? The car is not ready yet????? I tried to call a manager to explain the situation, they transferred me to an answering machine where no body even bother to retune your call. those people are plying games just to bring customer there, but no real cars to show. Keep away from this dealer. More

I was very satisfied with Reggie professionalism and customer relations. He was able to meet my expectations. Reggie and Michael (his manager) are great team and I will recommend them to anyone. customer relations. He was able to meet my expectations. Reggie and Michael (his manager) are great team and I will recommend them to anyone. More

Worse service ever! Please stay away from this dealership.. I bought my car not even 2 months ago and it broke down. And now they all disappear dealership.. I bought my car not even 2 months ago and it broke down. And now they all disappear More

Absolutely the best buying experience ever, THANKS Hamid. Hamid, went above and beyond what I was expecting while working on the final details of the purchase and sales contract, for a new Honda Pi Hamid. Hamid, went above and beyond what I was expecting while working on the final details of the purchase and sales contract, for a new Honda Pilot. He listened to what my long term goals were and adjust the contract accordingly. Katie Collins: Honest, with no additional costs! Reggie (Sales) a pleasure to work with Mike P. (Sales Manager) Great personality, made buying experience enjoyable! More

My husband and I had a great experience at Boch Honda West working with Matt. We had an idea of what we were looking for when we went to purchase a car and Matt was able to help us get an amazing deal fo West working with Matt. We had an idea of what we were looking for when we went to purchase a car and Matt was able to help us get an amazing deal for the car I wanted. Thanks Matt! More

The most pleasant buying experience I ever had buying a car. Matt was superb. We were offered a fair price of the vehicle we were looking for (given the crazy market of 2021). Every other dealer was asking car. Matt was superb. We were offered a fair price of the vehicle we were looking for (given the crazy market of 2021). Every other dealer was asking for two grand higher. Our trade in was also spot on. There was literally no haggling because the prices they offered were exactly what they should be. More

Bait and switch - without the switch cause I walked out Saturday August7 I checked with the sales person Drew Hartford to ensure the car I was interested in was there. I then drove 30 minutes to be gr out Saturday August7 I checked with the sales person Drew Hartford to ensure the car I was interested in was there. I then drove 30 minutes to be greeted by some other guy who said Drew was busy and he would be out soon. He took my license to photocopy, which I let him know I was not thrilled about. I wish I had read this before going there - . "One of the reasons they will ask for your license is to ensure you are current with the state and actually know how to drive. If you don't take a copy of your license then they will have to make one for themselves. When the salesperson walks away with your driver's license, you cannot leave."https://axleaddict.com/auto-sales/Avoid-the-Dealership-Scam He then came back and mumbled something else, walked away again then brought my license back and said the car was in the shop for brakes. I said, you didn't know this when I called earlier? He just shrugged his shoulders and made no apologies. So I l eft and will never return. More

Matt was great and very professional and helpful. He worked well to help us and make sure that I was able to the deal for the car worked well to help us and make sure that I was able to the deal for the car More

We had been thinking of trading in my 2015 Hyundai Elantra for 6 months ago and started to worry because of the headlines of the difficulty of buying a new car. We started our search at Boch Honda Wes Elantra for 6 months ago and started to worry because of the headlines of the difficulty of buying a new car. We started our search at Boch Honda West (after researching online) and right away met Matt lebrecque when we walked in. He put us at ease with a friendly smile and no pressure approach. He listened to our needs and magically found the perfect car (a hybrid no less!) CRV and took our trade in for a very fair price—the rest is history. We got our car with Matt’s excellent service by the end of the week!!! More