Nucar Honda of Westford

I was pleased that I was called to set up an appointment to take care of the recalls on my Odyssey. However, I was disappointed to find that my infant car seat and toddler booster seat had been removed and to take care of the recalls on my Odyssey. However, I was disappointed to find that my infant car seat and toddler booster seat had been removed and not reinstalled AND I wasn't even told that had happened. I got in the car and had to hit the brakes hard in the parking lot when someone ran a Stop sign and that's when I realized the carseat wasn't attached. When I asked to have it reinstalled, I was told they couldn't due to liability. I had no idea how to reinstall the car seat as my daughter had put it in for me. Thankfully I was able to get to my daughters before I had to put the baby in my car! In the future, I suggest that you have the owners remove the carseats if you aren't going to reinstall them (I was in the waiting room the whole time). Had I uninstalled it, I would have known how to reinstall it. I also found that my headlights had been changed from "auto" to off, again I wasn't told that was done. Found that out when I was driving at night. Overall I was pleased with the promptness of getting me in and out at Boch Honda, but I was greatly disappointed at the lack of communication regarding these issues. Especially as I consider them safety issues. More

Mike was very helpful and had the car ready when he promised. I would recommend Boch to friends and family. Aliana was very helpful as well. promised. I would recommend Boch to friends and family. Aliana was very helpful as well. More

Very helpful service people. Adapted to the situation - two outside mechanics disagreed about how to adjust the alignment. Good environment for waiting. Nice all around. two outside mechanics disagreed about how to adjust the alignment. Good environment for waiting. Nice all around. More

Good service, great accommodation hArd working staff to satisfy the costumers This is my fourth leading with this company W am satisfied to come back to you all these years satisfy the costumers This is my fourth leading with this company W am satisfied to come back to you all these years More

I received excellent and timely service.Very I received excellent and timely service. Very professional and courteous. Everything was explained thoroughly before the services were provided and I received excellent and timely service. Very professional and courteous. Everything was explained thoroughly before the services were provided and before the work was completed More

Excellent service all around. Everyone was very pleasant and helpful. I will absolutely use this dealership for future needs, whether a purchase or for service. and helpful. I will absolutely use this dealership for future needs, whether a purchase or for service. More

The service for the car is fine. The 2+ hour wait for an oil change and inspection was ridiculous. I was told it would take an hour and 20 minutes. oil change and inspection was ridiculous. I was told it would take an hour and 20 minutes. More

I worked with Anthony and he is the best. He helped arrange for my service, applied discounts, and kept me posted about my car. He made it super easy. arrange for my service, applied discounts, and kept me posted about my car. He made it super easy. More

The service at this dealer is well rounded. Staff are friendly, polite and quick to offer service. The work has mostly been routine, but I recently needed a repair that I thought was going to be expensi friendly, polite and quick to offer service. The work has mostly been routine, but I recently needed a repair that I thought was going to be expensive. Turned out is was a simple and cheap fix. I was grateful and happy for the honest service. More