Nucar Honda of Westford

I Contacted the dealership and spoke with Amy regarding the purchase of a 2012 Pilot EXL. Amy was very easy to talk to and I set up an appointment to go test drive the Pilot they had in stock. Whe I got t the purchase of a 2012 Pilot EXL. Amy was very easy to talk to and I set up an appointment to go test drive the Pilot they had in stock. Whe I got there she introduced me to my Sales Consutant Dan. He went over the philosphy of the dealership and demonstrated the features of the Pilot that were important to me. We then went on a thorough test drive that included twisty back roads and highway. When we got back it was time to talk pricing and Dan did a great job of explainingwhat my options were. Bill did the evaluation of my trade and I was offered a fair price for it. After we had come to an agreement I saw Bill again who offered me a menu of options ranging from remote start to extended service plans all at reasonable pricing. Dan then introduced me to Amanda who took care of all the paperwork correctly and quickly. She took to the time to explain each form that I was signing and it's purpose. When it was all done, Dan walked me to my car, thanked me for shopping at the dealership and assured me that he would be there to go over my new Pilot at delivery the following day. Dan met me at the door to the dealership the next day and took me to see my new Pilot first thing! It was perfect! we then sat his desk to go over final paperwork where explained all the features of the Pilot. He then introduced me to the Parts department and the Service department. Then it was time to go over the Pilot and agaiin Dan was very thorough making sure I understood how everything worked! In all my car buy experiences this has been by far the best!Everyione at the dealership took the time to explain what each step entailed and what to expect. The Pilot was absolutel gleaming at delivery! I highly recomend Boch Honda West and Dan for your next vehicle! More

I went to Boch West looking for a Used Honda Accord. With multiple Used Accords for Sale, I was greeted at the door by a very friendly receptionist as well as Salesman Jim (Jimmy Dabilis). I explained to Jim multiple Used Accords for Sale, I was greeted at the door by a very friendly receptionist as well as Salesman Jim (Jimmy Dabilis). I explained to Jimmy that I had a couple used Accords in mind that were on the Website and we were quickly in the cars for a test drive. I found Jimmy to be very relaxed, no pressure and looking to answer any questions that I had. Once I drove both used Accords I made up my mind. I sprung for the EX instead of the LX as it had more Options that I wanted and had a Fantastic price. We went inside to the wonderful showroom and got the paper work squared away and before I knew it 1-1.5 I was a new car owner. Jimmy was a pleasure to work with as well as the rest of the Boch West Team. When I got back to house I realized I forgot to ask Jimmy one thing and I called and left a voice mail and sent an email. Within 15 minutes Jimmy responded to my email with the answers to my questions. Thank You Jimmy for the excellent Boch West Experience. I will definitely recommend Boch West and will buy here again in the future. More

I had a GREAT experience with Corey Nickles at Boch Honda West. He was very knowledgeable and and showed me different options to get me the best deal. I can't say enough about the great customer service. West. He was very knowledgeable and and showed me different options to get me the best deal. I can't say enough about the great customer service. More

I had a terrible experience at another Honda dealer so I decided to stop by and see if they could match a price on a used car I was about to buy.I told them what I wanted and how much money I wanted to spen decided to stop by and see if they could match a price on a used car I was about to buy.I told them what I wanted and how much money I wanted to spend. I loved that there was no back and forth fussing around with anything.I ended up buying a new 2012 Honda Civic for almost the same price. I was very happy with the customer service I received from Eric, he knew exactly what he was talking about and made sure to go over every detail of the car and all the offers they had. They also gave me a very reasonable amount on my trade-in , which was a plus. When I left the dealership I felt that I had made a great decision in purchasing this car and I am in love with it! I would recommend them to anyone I know and will definately return for any services I may need in the future. Thanks Eric and Boch Honda West! More

I purchased a vehicle from Reggie Wakim which was such an easy process. I will definitely purchase my next car from this sales person. Mr. Wakim provided excellent customer services and was very pleasant and easy process. I will definitely purchase my next car from this sales person. Mr. Wakim provided excellent customer services and was very pleasant and knowledgeable. More

Awful. We agreed to a price on a used car and signed a P & S. I applied for their financing and had already submitted an application to a credit union on my own. I specifically let the salesman know that & S. I applied for their financing and had already submitted an application to a credit union on my own. I specifically let the salesman know that I would not go with their financing unless it at least matched whatever the credit union came back with. He said I was not committing to their financing by submitting the application. Theirs came back a full point and one half over the credit union, despite my near-perfect credit. The salesman came back and told me that they would not honor the sale unless I used their financing right then and there!!! That's right: they threatened to breach the contract if I did not pay the ridiculous rate that would presumably make them more money. I insisted that we had a deal, and their manager, Reggie, tried to bulldoze over me. He came over and said, “this is how it is, we’re taking a bath on this deal, so you either close it out tonight with our financing or there is no deal.” Smart thing to say to an attorney with whom he just signed a P & S, that gave me 48 hours to pay and said nothing about using their financing. I asked him if he was familiar with the Consumer Protection Act, MGL ch. 93A, § 3, et seq. He said he was “not there to speak law with me.” I told him that we had a deal and he would honor it or they would get sued. Reggie then said he would try to match the rate. They did all they could to have me walk out, but I waited. Miraculously, Reggie was able to trim an entire point off the first rate quoted. He said I could take that, or come back within 24 hours with a certified cashier’s check (even though the P & S gave me 48 hours to pay and take delivery). Much to his dismay and surprise, I had the money and took option B. Now they're failing to call me back about getting a copy of the title so I can do a cash-out refinance. Real professional and mature. I will say this – I shopped around and they did have the best price on this car. Judging by my experience (see Kate and Andres' reviews on other sites for their similar experience-that's at least three in their first three months of business!), it’s my opinion that they assume they’ll make money on the financing when setting their low prices and then try to back out when you do not finance through them. I shudder to think how many people cave and accept their terms. Maybe I’ll file a consumer protection lawsuit and find out through discovery. More

Went to Boch West because they were close to home , and I spoke to Scott Moran on the phone and he was very informative. Got to the dealership and Scott introduced me to Tim a sales man who was also very pol spoke to Scott Moran on the phone and he was very informative. Got to the dealership and Scott introduced me to Tim a sales man who was also very polite, we spoke price and Tim's manager would not let him bend under 26,775 for a 2011 crv ex-l , they wouldn't even throw in two oil change's with the purchase or they probabaly would have got me, I had 10k down and a 1998 accord for trade in which they wanted to give me $1250 for. Then out came William Douvris, he was trying to let me know how much of a favor they were doing me and how my trade was only worth $800, " they were going for $2200-$2800 online" I had already looked and had a used car dealer appraise it for me. William was very arrogant and rude. Anyway I drove all the way to Bernardi of Brockton from Dracut and got the same car for 26,275 with a $130 mat for the back, the NG shield coating, $1500 for my trade and the 100k warranty for alot cheaper then Boch!!! P.S. Scott Moran and a girl named Amy were great to deal with and they should try and get more employee's like them. More

Bought an 2011 CRV-EX, they were selling the 2011 CRV's at a substantial dicscount due to the arrival of the 2012 CRV which was a complete model change. I liked the 2011 CRV and was seeking a fair price. at a substantial dicscount due to the arrival of the 2012 CRV which was a complete model change. I liked the 2011 CRV and was seeking a fair price. Boch West exceeded me expectations with a substantial discount of over $3000. Withought hesitation and the upfront pricing philosophy did not hestitate to buy the 2011 CRV at a fair price and excellent financing terms. Eric was honest and up front about everything. We even went futher and purchaned a service plan over and above the factory warranty which gave us total piece of ming in our $26000 investement. I would not hesitate to recommend Boch Honda West to family and friends. More

This dealership was inconsistent in following up with me on price quotes so I landed up going with someone else. However, their pricing was in the same ballpark as the other dealer. on price quotes so I landed up going with someone else. However, their pricing was in the same ballpark as the other dealer. More

I was surprised to find a salesman and a dealership so easy to work with. Price,condition of car and saleman come highly recommended! I highly recommend everyone I met at Boch Honda West! easy to work with. Price,condition of car and saleman come highly recommended! I highly recommend everyone I met at Boch Honda West! More