Nucar Honda of Westford

Tried to purchase a 2012 Honda, gave me final purchase price and trade-in offer via email on a Wed. (I had been in the previous Sunday, couldn't agree on a price at that time). On Wed. the Sales Rep. em price and trade-in offer via email on a Wed. (I had been in the previous Sunday, couldn't agree on a price at that time). On Wed. the Sales Rep. emailed that there were 2 vehicles on site, like I wanted. Told via email that "Reggie" would give me the trade-in I wanted IF I came over that evening to make the purchase. Arrived and after filling out all paperwork, loan app.,etc. suddenly neither of the 2 vehicles could be found on the lot. Felt it was a "bait and switch" just to get me back in there. Before we could discuss how we would resove this, they kept asking for the keys to the trade-in, (they'd driven it Sunday & made a lower offer at that time.) Kept asking why they needed to look at the trade-in again, told "Reggie" had to justify the trade-in offer he gave me, to his boss. I was told he is the Gen. Manager. Apparently General Managers can't approve a trade-in? Guess the Customer Relations person who sent the email to me stating she went to Reggie personally to get the trade-in amount I wanted, doesn't know he can't approve trade-in offers. Told them if they were going to change the trade-in offer, no deal. Tried to get me to take a different color off their lot, but couldn't take any more off the price even after their mistake and it meant another trip to Westford before I could get a car. they could find another in a few days, asked them if they were going to take any more off the price for my trouble, Bill said no can't do it, and had the audacity to state "it costs us money to get a vehichle from another dealer and I'm not passing that on to you!" like he was doing me a big favor. Whoever Reggie is, he never came out to discuss in person, or try to save the deal. I felt they were trying to take advantage when I went back by myself. (had someone with me when I test drove it). Think they were playing good cop, bad cop. I found Bill to be especially condescending. Can't beleive how I was treated, even after their "mistake". (I still feel the 2 cars were never there that day) Actually felt like they were "ganging up" on me. I wouldn't recommend any Ernie Boch dealership to anyone after the way I was treated and spoken to. Bought a Honda elsewhere, a painless experience. Goes to show you don't have to accept a dealership's less than professional practices to find a car and decent, honest people to deal with. More

I recently went into Boch Honda just to test drive a Honda Odyssey. Timothy was an excellent salesman who gave me leasing vs buy options. I'm now the proud owner of a MINIVAN. Tim and his team were amaz Honda Odyssey. Timothy was an excellent salesman who gave me leasing vs buy options. I'm now the proud owner of a MINIVAN. Tim and his team were amazing from when I walked into the dealership until I walked out owning a new car. When I picked up my hot new van Tim went through every detail in the car-I know even know how to change a tire. Above and beyond!!! I would definitely recommend this dealership and Timothy to anyone looking. They were fair and professional. Thank you Boch Honda-we'll be back in a few years =) More

We had a great experience with Boch Honda. They gave us a great trade-in value and the price of our used car was in our price range. We also went in to "look" at a used Camry and an hour later was buying a great trade-in value and the price of our used car was in our price range. We also went in to "look" at a used Camry and an hour later was buying it! Thanks so much for the great experience. More

Excellent experience at Boch Honda! Brought my husband with me to "just look" at the Honda Odyssey. Three hours later we walked out owning one. Thanks to an excellent, efficient salesman and friendly staf with me to "just look" at the Honda Odyssey. Three hours later we walked out owning one. Thanks to an excellent, efficient salesman and friendly staff overall, we are proud minivan owners ;-). Timothy went through every detail of the car with me when I picked it up and just went above and beyond in every aspect. He even introduced to me the service department and scheduled my first appointment! That never happens! I definitely recommend this dealership and Tim to anyone out there looking! Don't waste your time anywhere else!! ~Jamie (the mom in the minivan!) More

We went on a "fact finding mission" only and Boch Honda West was the third dealership we visited that day. We intended to go home and compare information. However,thanks to Timothy Mc only and Boch Honda West was the third dealership we visited that day. We intended to go home and compare information. However,thanks to Timothy Mclean's no pressure,relaxed and knowledgeable presentation, I bought my 5th Honda that day. Congratulate Timothy Mclean. EAG More