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Nucar Honda of Westford
Westford, MA
1,864 Reviews
Nucar Honda of Westford is a leading Honda Dealership in the Westford, MA area and a 2022 Honda President's Award recipient. We have a friendly, committed sales staff with many years of experience satisfying our customer's needs. See why our customers drive from all over the area, including the cities of to buy their cars here and to have them serviced as well. Feel free to browse our online inventory, compare features, options, and models, explore finance options, and then make the short trip to Nucar Honda of Westford, located at 299 Littleton Rd, Westford, MA 01886, serving the entire New England.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,864 reviews
March 02, 2020
Anthony was superb. He explained to me in detail the process. He contacted me numerous times regarding what was going to be done to my car, any additional costs and requested permission to proceed. Pr process. He contacted me numerous times regarding what was going to be done to my car, any additional costs and requested permission to proceed. Pricing was a little high but outstanding service. More
by jaw1129
Verified CustomerEmployees Worked With
Anthony Ferreira
March 02, 2020
It was a struggle for me to get a new Honda. I actually was not in a rush to get a new car. I was going to back out multiple times due to the long wait and I was not completely understand the process. I en was not in a rush to get a new car. I was going to back out multiple times due to the long wait and I was not completely understand the process. I ended up spending the whole Saturday and Sunday at the dealer. I went back on Saturday 2/29 to get the registration. I had to go back again because they forgot to install 2 extra equipments I bought with the new car. Ended up spending 3 more hours there. It was my first time at your dealership. I like your facility. However, I feel out of place and am not valued enough. My sale person, Hamid, was nice, TALK nice. Actions speak louder than words though. I really want to give your dealership a try. But we have a really rough start. I’m not sure now. More
by DCHANTALILLY
Employees Worked With
Other Employees :
Hamid from sale and The sale manager. , Kirk Derderian
March 02, 2020
They Have always been good about service. I never feel pushed into doing something i don’t need. They usually have coupons and great service advisors! Thanks Sam! pushed into doing something i don’t need. They usually have coupons and great service advisors! Thanks Sam! More
by jcassely7500
Employees Worked With
February 29, 2020
Worked with Justin in the sales department and Cris in Finance department. Both were extremely nice. We bought a Honda that was not in stock so it took long to get it (around a week or so) which was not Finance department. Both were extremely nice. We bought a Honda that was not in stock so it took long to get it (around a week or so) which was not fun. More
by Ari
Employees Worked With
Justin, Moe Slaoui
February 28, 2020
My wife and I had a great experience last Saturday when we visited. Amanda was very welcoming and answered all of our questions. We feel as though we saved on some of the deals that were offered. We will c we visited. Amanda was very welcoming and answered all of our questions. We feel as though we saved on some of the deals that were offered. We will certainly be back soon. Thanks Amanda! More
by DAMIEN_FELIX
Employees Worked With
February 27, 2020
Comedy of errors and lack of communication. Started with Finance processing paperwork with the wrong bank. Then creating P&S with incorrect info. Multiple trips back and forth to dealer correcting paperwork Finance processing paperwork with the wrong bank. Then creating P&S with incorrect info. Multiple trips back and forth to dealer correcting paperwork that should’ve been done correctly during our initial but extremely lengthy (3hr) visit. Then registration and plates were not processed. I had to make a trip to DMV. Worst of all was that my mechanic found that the “certified and clean history” car was actually in a previous accident and required repairs that should’ve been easily found upon a thorough inspection. They did make the repairs and finally I finally obtained an inspection sticker. Only took 4 trips to dealer, 1 trip to DMV, and countless phone calls/texts for items that could’ve easily been addressed if the financial process and registration requirements were handled correctly and or communicated. Too many handoffs and chasing down items. Never once through the entire process was I given a business card, phone number, or a single point of contact. Not a very well managed operation and very poor customer experience. I manage a customer service organization for a large company and will use this in future trainings as an example of what not to do! More
by SCOTT.CARLUCCI
Employees Worked With
Hugo
February 27, 2020
The reason I was at Honda was because of a 2nd recall on the safetybags. I was approached pretty quickly and my car was taken right away. The whole experience was pleasant the safetybags. I was approached pretty quickly and my car was taken right away. The whole experience was pleasant More
by Petunia
February 26, 2020
Price was better than 2 other dealers. Adequate inventory (took the first one presented). Accommodating when all details on my part were not clear. Went sideways when it came to registration. Complete com (took the first one presented). Accommodating when all details on my part were not clear. Went sideways when it came to registration. Complete communication breakdown. Resolved by engaging a management type the day AFTER registration grace period ended. Good save by management, bad oversight of the floor. More
by WWY
Employees Worked With
Drew Hartford, Kayla Autino
February 26, 2020
Alec Marchand was wonderful throughout this process. He gave me time to process my options and I didn’t feel pressured. Management was informative and made sure that my experience was an A+. gave me time to process my options and I didn’t feel pressured. Management was informative and made sure that my experience was an A+. More
by JENNIFER71
February 25, 2020
The salesman was great to deal with and tried to get any issues with the car purchasing process resolved as quick as possible. Good experience for the most part. issues with the car purchasing process resolved as quick as possible. Good experience for the most part. More
by Jabmab04
Employees Worked With
Bob Harvey, Chris Gutierrez
