Nucar Honda of Westford

I purchased my 2008 Honda Pilot at Herb Chamber's Honda in Burlington,MA because it was the closest dealer to me. I started having routine service performed at Boch Honda in Westford, MA when they op Honda in Burlington,MA because it was the closest dealer to me. I started having routine service performed at Boch Honda in Westford, MA when they opened as it was significantly closer. However, this dealership continues to recommend service that is of questionable need and sometimes outright unnecessary. Each oil change comes with an additional charge of $1.00 to "top off" the WW fluid reservoi. This charge is, according to one service advisor, "standard procedure." However, prior to the last two oil change visits, I topped off the reservoir to maximum and was still charged the $1.00 until I complained. They always seem to recommended that the tires be rotated when this is not necessary. It is done on a regular basis for no charge where I buy my tires. My point is that Boch Honda and Boch Automotive has many dealerships. If this is "standard procedure" on small items, I would believe the same policy applies throughout the Boch auto empire. I am in the market for a new Honda for my daughter. I know where I will not be shopping. More

Good old fashioned customer service is alive and well at Boch Honda West! Tim McLean, my sales consultant, gave me the experience that we all want when shopping for a new car; that I'm a pretty important Boch Honda West! Tim McLean, my sales consultant, gave me the experience that we all want when shopping for a new car; that I'm a pretty important person that wants to be treated with honesty and respect. Tim did that from the get-go and throughout the process of my purchase of a new Honda Civic. I was made to feel that they wanted me as a customer, especially since I am very local to the area, and would do whatever it took to make that happen even though I had very aggressive pricing from other dealerships. Tim and all support staff that I interacted with, pre and post sale, were very appreciative of my business and I am looking forward to a long term relationship with Boch Honda West More

Went in to look at a used Odyssey after looking around for quite a while and having a negative experience at another local dealership. Boch is an example of how a dealership should run. From the experienc for quite a while and having a negative experience at another local dealership. Boch is an example of how a dealership should run. From the experience online with Amy to the sales and test drives with Erin and closing the deal with Tom and Merlin. Their pricing is very competative or I wouldnt have gone in. Ended up getting a cleaner, lower milage van then I had originally gone to look at. Will definetly buy another car from Boch! More

I went to Boch to investigate the cost of a lease of a Honda Civic for my grand son who was in dire need for a replacement vehicle.My contact as I went into the dealer was Rebekah Martinez.I explained to Honda Civic for my grand son who was in dire need for a replacement vehicle.My contact as I went into the dealer was Rebekah Martinez.I explained to her that I was there to see if there was a lease on Honda Civic that was comparable to that being offerred by the Boch Toyota dealership Norwood Ma for a Corolla.She relayed what I told her to a senior sales person who worked up a price list for three optons for leases on a Civic 2013. I tried to contact my daughter to relay the information to her but she was unavailable.While I was there i told Rebeckah that I was considering trading in my 2007 Accord for a new vehicle (Accord or CR-V).She arranged for me to get quotes for both vehicles. Since I could not contact my daughter concerning the details of the Civic lease I made an appointment with Rebekah to return the next day after contacting my daughter. I returned on the next day and told Rebekah that my daughter had been out the previous night talking with another dealer who she had previos dealings with and had signed a lease with them.I told her that I was interested in purchasing a CR-V based on the quotes I was given yesterday.After a small adjustment in price I agreed to buy a 2013 CR-V. Since a vehicle with the color I wanted was in stock, the dealership proceded to complete all the paper work necessary for me to take the vehicle home that afterrnoon.During that time Rebekah continously checked all the documents and identified any errors that she found. She kept me informed of progress through out the process and occasionally returned to engage me in short conversations to helpmake the afternoon pass more quickly. It was a job well done and reflects well on Boch Honda West More

Rebecca Martinez was a great help, helping me pick out my purchase. Mrs. Martinez helped all she can with my trade in and with price matching. I got to test drive a few vehicles, they all drove good; I cho purchase. Mrs. Martinez helped all she can with my trade in and with price matching. I got to test drive a few vehicles, they all drove good; I chose my favorite and I love driving it everyday. For a new sales associate in training Rebecca did a fantastic job and was very knowledgable; if she didn't know the answer someone else did... Great Teamwork! I'm extremely satisfied with my purchase and the customer service. -Thank You Rebecca Martinez and Boch Honda! I highly recommend this dealership to everyone!! More