Nucar Honda of Westford

Amazing car buying experience! Went in today, hoping to get financing. It honestly expecting to be turned away. Instead the incredible team at Boch Honda West made it happen. They l Went in today, hoping to get financing. It honestly expecting to be turned away. Instead the incredible team at Boch Honda West made it happen. They listened to me and nailed it with an offering of cars that suited my needs and matched my minimal budget. I of course fell in love with the first civic I test drove and then on to the paperwork! Steve was an amazing salesman, I never felt like he was trying to oversell me, he truly listened to what I wanted and absolutely delivered. Bob in finance was incredible, negotiating interest rates and making sure that I was going to be able to get that car. I really can't say enough good things about this dealership and the team that helped me today. I am for sure going back to this dealer any time I get a new car. More

Very pleased As a single woman, the process of purchasing a vehicle can prove to be arduous and the sales people can be condescending and basically rude. However, As a single woman, the process of purchasing a vehicle can prove to be arduous and the sales people can be condescending and basically rude. However, at Boch Honda West, I had the good fortune of having Richard Petroff as my salesperson. He was not pushy which I found refreshing and he appeared to listen to what I was looking for. This dealership is in no hurry to strike a bargain with their customers and will not call you back once you've walked out the door. I had to call them back to look at a second vehicle and ultimately walked out with a reasonably priced vehicle. More

Great experience with my Ridgeline From the the purchase with Corey to Finance to finalizing the deal these people were great I have bought 12 new Hondas in the past 10 years This is From the the purchase with Corey to Finance to finalizing the deal these people were great I have bought 12 new Hondas in the past 10 years This is the first one from Boch Honda West They have earned my business as my new Honda Store You people have your act together More

Colossal Waste of time Boch Honda West has been the absolute worst experience I've ever had with a dealership. Coming here was a complete waste of time and I could not recom Boch Honda West has been the absolute worst experience I've ever had with a dealership. Coming here was a complete waste of time and I could not recommend that shoppers go elsewhere ENOUGH. My husband is currently in the market for a new, small car, and on a Friday evening, we walked in to test drive a Honda Civic and a Honda Fit. We explained to the salesperson, Rick, that it wasn't our intention that day to buy a car, but to see which model my husband would prefer to own. Being a salesperson, he wasn't particularly enthused with the idea of spending time with us knowing it wouldn't lead to a sale for him, and boy did it reflect on his manners. I get that. He made no effort at small talk and was very brisk in getting our details. He took us on a short route around Westford to see how my husband would like the cars, and after that, had us wait around at the dealership some more so that his manager, Chris Driscoll, could try and convince us to buy a car. We politely told him that we were not interested in buying a car that day, and we went on our way. That weekend, we did some research and found a couple of different Civics that were competitively priced and located at Boch. We set up an appointment to come in on Tuesday at 6:45pm. We came in that day at around 6:30pm, and we were not seen until 7:30pm. This in itself was already frustrating enough; we walked in Friday and were immediately seen that day. If they were so busy and couldn't commit to the time, we would have preferred they had us reschedule so we did not need to waste our time waiting around. Is this supposed to be a sales tactic? Because honestly, it makes me want to walk out and do literally anything else, and NOT buy your car lol. Anyway, we were seen by Zach, who was very friendly, especially compared to Rick from the week before lol. He was personable and easy to talk to, and respected that we wanted to compare a few of the different Civics and also test drive our top 2, even though they closed at 8pm. We took a longer route around Westford to get a feel for the cars, which I appreciated. My husband decided on one of them, and we sat down with Chris Driscoll again to talk about paying for the car. Chris made no indication that he recognized us from a few days prior, and there were no smiles from this point on. The site that we'd found the low price for was TrueCar, and Chris was telling us that due to the "world created by TrueCar", the only way for them to sell the car to us for that price was for us to pay in full that exact same day. Didn't make a whole lot of sense when TrueCar stated that the price was good for the next 2 weeks from when we had the price checked, which was that day. We wanted to go through our bank to finance the car and we'd already spoken with them, but Chris was pushing really hard to have us finance a loan with them instead, that they were our bank's partners so there'd be no difference, and even brought over their business manager Rebecca Martinez to talk to us about it. He introduced her with "she's not here just to look pretty" as well, which was gross, and even she herself forced an uncomfortable laugh at that. We weren't interested because they were making us fill out additional paperwork to have my husband's credit checked, and just preferred to have the loan through our bank. We went around in circles, came to an impasse, and they said if we wanted the purchase and sales agreement from them to take to our bank, we could only do that if we came back the next day. We confirmed with them that Zach would be around the next day at 9am. It's 9:30pm by the time we leave the dealership Tuesday night; we headed straight there to make our appointment after work, and none of us had even had dinner. We were super stressed out, because in order for us to arrive at 9am the next day, we both needed to take time off of work. Wednesday morning, instead of working, we make our way over to the dealership for the purchase and sales agreement. Zach and Chris are NOWHERE to be found. Instead, we speak to Tom Pare, who has absolutely no interest in even pretending to want our business. He is hostile from the start, doesn't introduce himself, and says that they've increased the price of the car. We told him that we checked the price that morning, and we even have e-mail proof that it hasn't budged, and he interrupts us again to say that as a dealer, he was increasing the price for us. We leave extremely upset, as everything we had been through up to this point was for absolutely NOTHING. A few hours later, my husband gets a call from Zach apologizing for last night and this morning, asking for us to call them back. If Boch was interested in selling the car to us, it sure didn't seem like it. Wow. We would rather pay more to buy a car from literally anywhere else than to deal with these clowns again. Time is just way more valuable than that. Learn from our terrible experience and go somewhere else. More

Great experience with my Civic purchase Last week I have purchased my Honda Civic ex-l turbo from boch Honda west. Mark foley was helping me in this buying process. He was so clam and honest Last week I have purchased my Honda Civic ex-l turbo from boch Honda west. Mark foley was helping me in this buying process. He was so clam and honest and worked to make this deal happen. More

New tires turns into a new lease and happy lady I had a wonderful experience! David helped me in service with getting new tires quickly and at a great price! I spoke with Tim and he helped get me I had a wonderful experience! David helped me in service with getting new tires quickly and at a great price! I spoke with Tim and he helped get me a new lease for the exact car I wanted without stretching outside of my comfort zone. They treated me like a real person and not a $. More

A rewarding experience. I chose Boch Honda West because of its proximity and because word of mouth was so positive. I was not disappointed because those with whom I dealt we I chose Boch Honda West because of its proximity and because word of mouth was so positive. I was not disappointed because those with whom I dealt were knowledgeable and very patient in explaining all the options and procedures associated with my purchase of my 2017 CRV................my 4th CRV to be exact............and I've purchased nothing but Hondas since 1982.......starting with the Civic and then upgrading to the Accord before finally settling on the CRV. More

New Car Purchase Enjoyed the no pressure experience test driving and then deciding on the purchase of a vehicle. Our sales associate was very attentive and answered al Enjoyed the no pressure experience test driving and then deciding on the purchase of a vehicle. Our sales associate was very attentive and answered all of our questions about the different vehicles that we were looking at. More

Exceptional Customer Service I just bought a 2017 Accord with the help of Tim. Excellent customer service and knowledge of product. He explored all of my options and got me a grea I just bought a 2017 Accord with the help of Tim. Excellent customer service and knowledge of product. He explored all of my options and got me a great deal! More

Outstanding Service I recently went there to look at trading in an older model of my Honda Acord for a newer one. I worked with Rick and he was excellent. He was open and I recently went there to look at trading in an older model of my Honda Acord for a newer one. I worked with Rick and he was excellent. He was open and honest about the whole process and evaluated my car on Kelly Blue Book. The dealership then gave me more than my car was worth and worked with me to get a plan that would fit my budget. Also, the finance group was also fantastic. They checked several different banks and credit unions to get me the best possible rate on my loan shaving off 2 percentage points. Most dealerships will automatically try to sign you up for the 100,000 mile warranty but they worked with me to save me money and get a plan that would fit me. Overall, excellent experience. Thank you Boch Honda West! More