Nucar Honda of Westford

Terrible experience For the TL;DR folks here are the main points that are expanded upon in the whole review • Unprofessional business practices. I basically sat in on a For the TL;DR folks here are the main points that are expanded upon in the whole review • Unprofessional business practices. I basically sat in on a salesman candidate’s job interview that was carried out by Chris in the CUSTOMER WAITING AREA. Compensation and commission numbers and sales expectations could be heard by anyone sitting or walking by. • Extreme time wasting, you’ll get told things like,” its summer, people on vacation, we’re short staffed, there was miscommunication”. But they don’t care if they waste your time, as long as they get your money. • Zero remorse or taking of responsibility. After being treated like dirt, the girl at the front desk was left to do ALL of the apologizing. Even though none of it was her fault. But Chris could not be bothered to take any of the responsibility. Zach was my salesperson, and he did everything just fine. It was his colleague Chris that basically ruined the whole experience in every way. The first interaction with Chris was on a Tuesday or Wednesday when I tried to explain to him that I would not have time to remove the aftermarket stereo, amp and all wiring out of my trade –in until the weekend. Because of that I said, I’ll keep the car and throw in an extra $500 on the down payment so we can do the deal right now. Because of course he wanted/needed me to sign everything right then and there. He clearly didn’t like anything I was saying and asked to see what I was talking about. He brought along someone from the service dept. to take a look at my handiwork and when they were satisfied with that they both took off. No word, no nothing. Just disappeared and left me there confused about what the xxxx he was even looking for. I went back inside and Zack wasn’t anywhere to be found either. About ten minutes later he showed up and explained to me that he wouldn’t be able to deliver the car up to NH until the following Tuesday anyway. So my thought was, “what the xxxx was the point of that whole ordeal?” But at the time I figured it was just dumb salespeople tactics. I brushed it off because I expected some level of that stupidity anyway. But it was a waste of about a half hour that changed absolutely nothing. When I’m finally ready to go talk to the finance guy it’s already getting late. It’s a little after 5pm and I have places to be. Zack tells me to sit in the waiting area that they are finishing up with someone else and will be right out to get me. At some point he tells me that a lot of people are on vacation and they are short staffed. After about 30 min he tells me this once again. They will be right out, he’s almost done. It’s now just after 6pm and I’ve been waiting about an hour. I did have to leave by 7pm and I made sure to let them know this fact the next time I was approached. Kurtis the finance guy comes out finally about 15 minutes later. I tell him that I need to leave by 7pm. I also add that if it’s easier, I will come back tomorrow. He tells me to hold on, comes back and says he got a friend to help him, that he will have me out by 7pm. At 6:35 he finally calls me into his office and we get the paperwork done rather quickly and I was impressed that he delivered on his word. When I left his office I looked at my phone, it was 7:01. Lesson here is they are capable of getting things done in a timely manner. However their reviews and my experience so far makes it very clear that they choose not to. Friday comes and this is the day that we agreed that I would come in and drop off the down payment. Zach is out that day so I called the dealership to make sure someone else would be notified that I was coming in. I called at around 9am saying that I will be there between 11 and 11:30am. The girl on the phone says it’s no problem “we work as a team” someone will be there to assist me. When I arrive I talk to the girl at the front desk. Chris happens to be walking by at this moment. The girl calls out to him “Chris, this is Zach’s customer….” He looked her way briefly but didn’t even acknowledge me, said nothing and kept on moving. So she turned to me and nicely asked me to go sit in the waiting area that he’ll be over shortly. About 5 minutes later Chris walks over to the waiting area and sits down with a man sitting at the table right next to me. I’m thinking, what the xxxx is this? He’s going to blow me off again?? This wasn’t a customer though it was a job interview! He rattled of compensation numbers and sales expectations to everyone in ear distance not just the candidate. I was sitting at the table next to them, so close that I might as well have been in the interview. Now, I’ve never been interviewed for a sales position. But I would have thought any job interview is performed in a closed office, especially when talking compensation numbers!! I couldn’t believe how absolutely unprofessional that was. Apparently the candidate had forgotten his ID that day so they had to pause the interview. I figured great, he’ll come over to me or at least say he’ll be right over… NOPE. Walked away to do something else. By now it had been 20 minutes and I was fed up and went to leave. I go to the front desk to tell the girl that I was leaving and tell Chris I’ll come back later. She proceeds to apologize repeatedly and tries to shoulder all the blame. She calls Chris on his cell and tells him that I’ve been waiting here for 20 min. He comes right over and STILL doesn’t acknowledge my existence. No apology. No words at all. He instead runs over to grab Kurtis. While I’m left there again the girl at the desk continues to apologize. It was NOT her fault. Kurtis emerges about 2 minutes later, almost running out of his office. We go to another desk where he takes the check, I get a receipt and leave. It took under 5 minutes, and that’s all it should have taken to begin with. Once again unnecessary time wasting and customer neglect. Zach delivered the car on the following Tuesday at the time agreed with no issue. And I do appreciate that. But I am grateful that he brought the car to my town hall and that I won’t ever have to step foot inside Boch Honda West ever again. What I learned here is that they do not work well as a team, not all of them. There is a clear disconnect between scheduling and who is available to attend to customers. Or they just don’t care at all. Probably a little of both. That made a clear vibe of indifference towards the customer once the deal had been done. Do yourself a favor read reviews on Yelp and Google and then take your business elsewhere. More

Salesman was the best.. My husband and I went to the dealership on Friday night to look at used Honda CR-Vs. Rick Petroff helped us find the car my husband wanted. He was v My husband and I went to the dealership on Friday night to look at used Honda CR-Vs. Rick Petroff helped us find the car my husband wanted. He was very helpful, knowledgeable and there was no pressure to make a purchase!! Bob the finance manager was a bit more of a hard sell, pushing the extended warranties. Probably just his job, but I do not like that approach. I would recommend the dealership and especially Rick Petroff!! More

helpful people The team at Boch Honda West worked great together. During my dealings I stopped in to see my salesman but it was his day off, however a fellow salesma The team at Boch Honda West worked great together. During my dealings I stopped in to see my salesman but it was his day off, however a fellow salesman named Tim Mclean was more than helpful with my needs. More

Amy Parent made it great! I usually loathe car shopping. And walking into Boch changed that. The dealership is clean, enough parking, comfortable desk areas, and even better cu I usually loathe car shopping. And walking into Boch changed that. The dealership is clean, enough parking, comfortable desk areas, and even better customer waiting area. We met Amy while shopping for a car for our daughter. Amy sat with us to determine what would be the best fit while always considering my daughter's needs and budget. Amy was personable and warm from start to finish, and we loved the fact that she displayed her son's artwork by her desk with such pride. My daughter loves her new car and we really appreciate the time and attention Amy showed us. More

New vehicle purchase Worked with Mark Foley on selecting a new CRV, he was very helpful in getting us what we wanted. Found the the right color and options for us. Worked with Mark Foley on selecting a new CRV, he was very helpful in getting us what we wanted. Found the the right color and options for us. More

Excellent Experience at Boch Honda West Mark Foley (sales) was very patient, low key, thorough, and informative. We really appreciated his style and demeanor. Chris Driscoll (manager) wa Mark Foley (sales) was very patient, low key, thorough, and informative. We really appreciated his style and demeanor. Chris Driscoll (manager) was funny and calm and patient with us, despite the fact that he obviously had a lot going. We were thankful that Chris got Mark to help work with us. The woman we worked with in the finance department was also very pleasant to work with. More

Zach is a good guy I walked into the dealership, not planning to buy anything, but I walked away with a $25.000 car. Zach was knowledgeable and steered me towards a purc I walked into the dealership, not planning to buy anything, but I walked away with a $25.000 car. Zach was knowledgeable and steered me towards a purchase. As in any car purchase, there is a high-pressure sales manager to help negotiate. That person was not as nice as Zach, but I ended up buying a car with everything I wanted. Price was higher than I hoped for, slightly higher than market value but not ridiculous. More

overall positive experience purchasing a new car Our sales associate Zach was very friendly and took the time to help us land on what we needed and wanted in our new car. We had to negotiate on the Our sales associate Zach was very friendly and took the time to help us land on what we needed and wanted in our new car. We had to negotiate on the price of the new car with one of the managers and this is never a particularly fun process regardless of dealership, but in the end we felt that we got a fair deal and are extremely happy with the car we drove home. More

Boch West Honda and Tim McLean I just bought a Honda Civic at Boch Honda West and they were by far the best experience with a car dealership. The person I bought the car from was T I just bought a Honda Civic at Boch Honda West and they were by far the best experience with a car dealership. The person I bought the car from was Tim McLean and he was extremely helpful and felt like I was part of the family. They were not pushy as some places can be and very professional and friendly. Tim made me feel at ease right away and really worked hard with me to get a good price and car that I wanted. I would definitely refer a friend to Tim and the Boch dealership. Thank you so much Time and Boch you really were great to deal with. It's a beautiful dealership with state of the art service. More

Amazing It was an easy process for me as a first time car buyer. He was very welcoming and helped me transition well. Keep up the great work. Oh, and the pric It was an easy process for me as a first time car buyer. He was very welcoming and helped me transition well. Keep up the great work. Oh, and the price was amazing for the 2015 Toyota Camry SE! More