Nucar Honda of Norwood

Horrible customer service this dealership gets zero out of 5... the absolute worse customer service in the 2hr radius. They are condescending and lie constantly. I saw a car on this dealership gets zero out of 5... the absolute worse customer service in the 2hr radius. They are condescending and lie constantly. I saw a car on-line and went to see it in person 4 days ago. I dealt with the online rep, the receptionist and the saleswoman (Inna) only. I was in the dealership for no more than 15min. I told her I had an appt down the road @Prime Honda already to see the same car but another color. She gave me the best price they had with dest incl and warned me not to trust Prime Hondas price. I went to Prime and the car was not what I had expected and needed a part to be ordered. I came back to Boch and agreed to buy the car from them. .... after filling out the paperwork the manager came up to say he could not do the price they promised... he said the price i was given was for a lease (I have never and will never lease a car, nor did I ever mention anything about leasing, he said he told me 4 days ago the price was only good for that day (I never met him 4 days ago)... he then tried saying he "remembered me" then changed the story after I told him I never met any manager that his "other manager remembers me"... The saleswoman Inna looked completely embarrassed and her face was all red. (She was in shock and ashamed) I dont know what the games are that they are playing but it was completely unprofessional. I have since warned 15 other people never to go there. More

Made getting into a new lease easy Amine made getting into our new CR-V easy. It was all accomplished in one evening, while returning our 2015 the same night with good terms. Amine als Amine made getting into our new CR-V easy. It was all accomplished in one evening, while returning our 2015 the same night with good terms. Amine also took the time to orient me to the 2018 CR-V with all the new upgrades compared to earlier model which I really appreciated. His prompt attention to registration and insurance on the new car was also appreciated. Amine is also a very nice person to work with. We leased our last two cars with him and plan to work with him on any other leases. More

Good for prepared buyers Large selection and they will negotiate to a pretty low margin. If you know what you want and are willing to walk away if you don't get it, then most Large selection and they will negotiate to a pretty low margin. If you know what you want and are willing to walk away if you don't get it, then most likely you'll find the right middle ground. I've bought a car from them twice in 13 years. Both times went there after visiting 5+ other sellers in person and 20+ online listings. Both times paid around $500 more than I wanted to but $1000+ less than any other deal I could get without spending days or even weeks chasing, or taking risks. But had to go through all the games with "let me get my manager" and "we don't publish our second best price" first so you need a healthy tolerance for the classic car sales BS process. Oh, and the first (used) car they sold me lasted 13 years. More

Thanks for making it easy My car purchasing journey started off extremely rough at another dealership that is to say I went through the whole process only to find out they didn My car purchasing journey started off extremely rough at another dealership that is to say I went through the whole process only to find out they didn’t have a Title for the car I was buying in the end. A friend of mine suggested I go to Boch and it could not have been easier. Tommy and Amine helped from start to finish and even found the color car that we wanted. I would recommend them to any of my friends that were looking for a new car. More

Open honest dialogue Very open and up front got me numbers told them my price and we work on a solution a new car was not in the cards but for a beautiful used car that is Very open and up front got me numbers told them my price and we work on a solution a new car was not in the cards but for a beautiful used car that is very nice open honest dialogue that's all in life you want More

Big dealer with big follow-through I had never purchased a car from Boch Honda before, but I am delighted I did. i got a great deal on a certified car, and my salesman, Amine Abad, stay I had never purchased a car from Boch Honda before, but I am delighted I did. i got a great deal on a certified car, and my salesman, Amine Abad, stayed two hours beyond closing time to get it done. When I had questions and concerns about a few aspects of the transaction, Brian Downey, the general manager, got right back to me and made sure everything was as it needed to be. That showed me an awful lot about how much they value their customers. More

all good Biff was accommodating and professional. He was quite knowledgeable and quick to find what we needed. I would purchase and/or lease from him directl Biff was accommodating and professional. He was quite knowledgeable and quick to find what we needed. I would purchase and/or lease from him directly again. More

Recent Purchase It was the best experience I had buying a car. Amine was very friendly, knowledgeable. He answered all my questions Patiently. Overall everyone that It was the best experience I had buying a car. Amine was very friendly, knowledgeable. He answered all my questions Patiently. Overall everyone that I had to work with to make the purchase were friendly and courteous. More

Recent purchase from Boch I recently purchased a certified used Accord from Boch. Process was simple from start to finish with response from Internet department timely Sales I recently purchased a certified used Accord from Boch. Process was simple from start to finish with response from Internet department timely Salesperson was Jennifer Montrond who did a nice job and was respectful of my time. Used car manager was Tommy. Process was smooth. Very pleased with transaction and new car. More

Very good and helpful Lloyd was extremely helpful and knowledgeable. He made sure I was informed every step of the way. He also heard what I was looking for and gave me exa Lloyd was extremely helpful and knowledgeable. He made sure I was informed every step of the way. He also heard what I was looking for and gave me exactly what I needed this was my first time buying a car from a dealership I wasn't sure at first but Lloyd made the experience easy and enjoyable with a fast turn around on everything I asked forgot More