Nucar Honda of Norwood

Smooth process I enjoyed working with Inna, Hayden and Brian. Inna met my needs and we found exactly what I wanted in the price range that I desired. Hayden was extr I enjoyed working with Inna, Hayden and Brian. Inna met my needs and we found exactly what I wanted in the price range that I desired. Hayden was extremely helpful with explaining the financial obligation, options and warranty and Brian was kind enough to extend a courtesy for a tire repair at the end of the deal. At the end of the day I recommended the same team to a family member who is now in the process of purchasing his first car from Boch Honda. Any incentives for a referral? Thanks guys! More

MY 3RD CAR I HAVE KNOWN AMIRE FOR SEVERAL YEARS NOW SINCE 2014 HE HELP ME WITH MY FIRST VEHICLE THIS MAN IS ONE OF THE BEST PERSON, I MEET IN SALES AND AS AN INI I HAVE KNOWN AMIRE FOR SEVERAL YEARS NOW SINCE 2014 HE HELP ME WITH MY FIRST VEHICLE THIS MAN IS ONE OF THE BEST PERSON, I MEET IN SALES AND AS AN ININDIVIDUAL HE STAYS IN CONTACT WITH ME OVER TIME AN EVEN REQUESTED ME ON FACEBOOK, I HAVE WATCH HIM GROW IN HIS FIELD AND, I RECOMMEND YOU SEE HIM A BOCH HONDA TRUST ME YOU WILL GET THE BEST OF THE BEST WORKING WITH HIM. PROUD OF YOU AMIRE KEEP UP THE AMAZING WORK MY FRIEND. More

Poor communication The salesperson was great but the finance person gave us incorrect information and time sensitive documents weren’t sent out until I called more then The salesperson was great but the finance person gave us incorrect information and time sensitive documents weren’t sent out until I called more then 10 times to check the status and as of now are still not sent out. More

New Lease Franco & Rich were more than pleasant, knowledgeable & patient throughout the whole process of getting my new car. A very stressful situation was stre Franco & Rich were more than pleasant, knowledgeable & patient throughout the whole process of getting my new car. A very stressful situation was streamlined for me with effortless but thorough precision. Customer care & satisfaction is evidently a quality they hold very high. More

Amazing place. In Just one visit and i got the car!, Amine asked questions and knew exactly what i want then start giving options and made the deal work for me. no In Just one visit and i got the car!, Amine asked questions and knew exactly what i want then start giving options and made the deal work for me. no much hassle, no overselling, overall impressive. More

Great Connor took the time to work with me and get me a great deal Boch Honda in norwood ma is the best service and all Thank you Connor took the time to work with me and get me a great deal Boch Honda in norwood ma is the best service and all Thank you More

Buyer Beware with this dealership! I sincerely hope that whoever reads this review takes it to heart when considering where to do business. I'm not writing this because I'm angry, but b I sincerely hope that whoever reads this review takes it to heart when considering where to do business. I'm not writing this because I'm angry, but because I think potential customers need to know what happened to me when making an informed choice. Here are the problems I encountered. I was pressured to sign over the title to my trade-in even though the dealership would not release the new car to me, and even though I still needed to drive my car since I could not pick up my new car as promised. I was told that even if I signed the title over to the dealer, the car was still mine and I still owned it. It was also not disclosed to me that the moment I sign the title to the dealer, the clock starts on the 7 day grace period for transferring registration -- even though they were not releasing the new car that day. I refused to sign over my title, and they relented only after I began to pack up and leave. They also listed my delivery date on the contract as two days prior to the actual delivery date of the car. The dealership then failed to transfer registration to my new car within the 7 day grace period, as they had promised to do (and the state requires). No one offered any reasonable explanation why something that takes barely an hour wasn't done until 10 days after the car was delivered, and 12 days after the car was purchased. It was only after many calls, much fighting, and appeals to the GM, Sales Manager, and my salesman, that they finally transferred registration to my new car -- 10 days after receiving the car. Also, just FYI, if they don't want to talk to you, expect to be on indefinite hold that usually lasts about 10 minutes. And the only copy of that registration I received was a photocopy from the personal email of the sales associate. I have still received nothing from the dealership itself. Because the grace period had expired, I could not legally drive my new, bought and paid for, car for three days. However, I was told by the Sales Manager that it was perfectly legal to drive my car after the grace period ended, and in spite of the fact that the car was unregistered. And the number of apologies I received? 0. The number of attempts to make right what they had done? 0. Compensation for the missed time from work because I could not drive my car due to their mistake? $0. Any compensation or attempt to make it whole at all? None. In fact, everyone I spoke to, emailed, or contacted -- from the sales person to the managers -- was indifferent or just downright mean. Literally no one took responsibility for failing to register my car, and no one at this dealership cared that I had to miss work because I couldn't legally drive my car for three days. Finally, I told my salesman that the bank providing the loan could either overnight a check to me that I would give to the dealer, or provide instructions for a same-day transfer of the money. I live over 60 miles away, and I did not want to make the drive more than once. I was repeatedly assured the same-day transfer was fine. When I showed up -- and after I refused dealer financing -- I was told the same-day transfer was not fine, that I could not pick up the car as promised, and that a bank check was required. I had to come back -- again -- two days later before I could pick up the car. This was not just a bad experience. It was a nightmarish experience. I sincerely doubt this dealership will change its practices given how they chose to handle this situation with me. More

Unprofessional Hello, Stephen who works there is quite unprofessional and rude. I complained about him to billy but I know nothing will get done. I wouldn’t buy anot Hello, Stephen who works there is quite unprofessional and rude. I complained about him to billy but I know nothing will get done. I wouldn’t buy another vehicle from this location, and wouldn’t recommend it to people. More

A nightmare has a happy end Thank you very much to Juldey, who helped me to resolve all the issues that I had since I bought the car. He was not the person who helped me the day Thank you very much to Juldey, who helped me to resolve all the issues that I had since I bought the car. He was not the person who helped me the day I bought the car, but he took over and assisted me with all the issues that encountered. Best sales manager ever! Really, you don’t see many people like him, working with passion, understanding customers’ needs, and respecting their customers . Thank you, again. I am really enjoying my car, now! More

Process long and awful when it comes to followup My husband and I bought a crv last Friday and the whole process was tedious. Ok we were fine with that. By the time it came to finance, there were onl My husband and I bought a crv last Friday and the whole process was tedious. Ok we were fine with that. By the time it came to finance, there were only two people in finance team and both had customers. This was at 9pm. Dennis our sales guy who was great at the time, but never followed up with us even though he said he would, said the customers will need another 30 mins or so and then it will take us an hour. We left because we had a newborn with us. So we came back sat, every thing went smoothly. Dennis said he would reach out to us either email or phone about letting us know when we can do our state inspection sticker. He never reached out. I had also called the manager and left him a voicemail. He never called back .I called Tues, wed, Thurs and Fri. Finally a receptionist Jasmine helped me on Friday. Thank God! I am so disappointed because I have always driven Toyota and gone next door for all my vehicles. Not coming back here again and would not recommend. More