Nucar Honda of Norwood

After being slick talked into purchasing an extended warranty, we were told we had 60 days to cancel it. We have been trying to cancel the policy for 30 days - calling every other day, no one ever call warranty, we were told we had 60 days to cancel it. We have been trying to cancel the policy for 30 days - calling every other day, no one ever calls back, no one picks up their phone, the insurance company says we need to cancel through the dealership, the dealership states (the first call we placed when we actually talked to someone) we need to cancel through the insurance company. Wer found the exact same policy for $700 less. We will never shop there again. More

This August we leased a 2007 Honda Accord from Boch. After reviewing the contract I noticed an amount of $1499 on the contract but determine by the copy that I had what this amount was for. I proceeded After reviewing the contract I noticed an amount of $1499 on the contract but determine by the copy that I had what this amount was for. I proceeded to go to Boch Honda and I questioned the sales rep, Jaime Maldonado who didn’t know what this amount was for. He referred me to another Business Manager, Geoff. Geoff also didn’t know what the $1499 was for but instead referred me to Morgan who was the Business Manager who issued the contract. I left messages for Morgan that went unanswered. After trying to more than a week I proceeded to contact Mr. Bill Cafarello, General Manager who told me would call me back but he didn’t. Since Mr. Cafarello didn’t call me back I placed another call to him and he then referred me to Lindsay Tatro who informed me that the $1499 was for seat fabric protection and this product was known as “Touch of Class”. I asked them to take it out of the loan and they eventually had the loan re-written. In the meantime during one of my visits to Boch Honda trying to find out what the $1499 was for, I had an oil change done on a 2006 Accord that we leased for my husband in April of this year. In the contract we got charged $595 for a “Touch of Class” product but this was never delivered, we just got charged for it. We went back to Boch Honda and had our loan re-written for the 2007 Honda Accord. As part of this transaction, Boch Honda was to pay off a loan outstanding for a 2004 Honda Accord that was traded in. In September I received notification from American Honda Finance that the account is past due. I went back to them and informed them the car had been traded in at Boch Honda. They asked me to follow-up on the pay off since the account is still our responsibility. For two weeks I am going back and forth with Boch trying to obtain a confirmation on the payoff. Finally, we receive confirmation from Mr. Cafarello that the loan was paid off but it turned out not to be the case. The loan was not paid off until last week when I told Mr. Cafarello that I would contact the Massachusetts Attorney General’s office and the FTC. Having had this experience, I went back to review my prior contracts with Boch Honda. In August 2005 I purchased a Honda Pilot. In the contract they included $1539 for a service agreement that I did not purchase. I noticed this in September 2005 and went back to Boch and had them cancel it. Unfortunately, even though Boch Honda cancelled the service agreement American Honda Finance does not readjust your monthly loan amount. As mentioned, I went back to review prior transactions and found that underneath the $1539 for the Service Agreement there was a $499 amount for some unknown product . I also noticed that my loan term that should have been for 60 months is for 72 months instead. I have gone back to Boch Honda asking for information on the $499 and filed a written complaint with them last week to include the altered loan term. As a result of my complaint, today I learned by Mr. Jim Carroll, Chief Administrative Officer/Counsel that in the transaction of my 2005 Pilot I was also charged $1433.28 for an Accident and Health Insurance that is not disclosed and listed in the contract but instead was made part of the loan principal. Isn't this loan fraud? If you or anyone has had products added to your contract/loan please contact the Office of the Attorney General Thomas Reilly One Ashburton Place Boston, MA 02108 and the Federal Trade Commission Federal Trade Commission Fraud Division 600 Pennsylvania Avenue NW Washington, DC 20580 More

Good grief! Our nightmare on the automile!! We purchased our vehicle from Boch Honda a few years ago and had received good service up until our last visit. They had the vehcile for 6 days (no ren purchased our vehicle from Boch Honda a few years ago and had received good service up until our last visit. They had the vehcile for 6 days (no rental offered) and didn't diagnose the problem until I personally drove with the technician on the third day to help troubleshoot. Only then did they agree it was a problem with the transmission (the warrenty had curiuosly been disputed on the second day). It wasn't until we showed them our warranty documents (we purchased from Boch) that they agreed to perform the work. Well of course other "costly repairs" were discovered along the way and the labor alone came to $900. And wouldn't you know it, just two days later the back bracks failed on the vehicle. A coincedence you say? Hardly! Shame on us for building trust in Boch Honda. Never again will we buy a vehicle or have one seviced at Boch Honda. Sure,"Come on Down" to get ripped off! More

I Was told by phone to leave a deposit of $500 to insure the car I wanted would still be there when I arrived. I did not leave a deposit and arrived 45 minutes later, was hooked up to one of their "leaading the car I wanted would still be there when I arrived. I did not leave a deposit and arrived 45 minutes later, was hooked up to one of their "leaading" sales reps and was then told they did not have the car. They tried to sell me another at a higher price..I didn't bite, left the area and enjoyed a nice ride home without any new car payments. More

I went to buy a honda Pilot. We didn't test drive here, but did drive another pilot the day before from another dealership, so we did know what we wanted. The service was actually pretty efficient - the c but did drive another pilot the day before from another dealership, so we did know what we wanted. The service was actually pretty efficient - the car was valeted prior to arrival which saved some time, and there was a play area for my son so he was happy. The salesman was almost a car salesman stereotype but got the job done. I think financially we got a good deal, we weren't robbed. The finance person was very nice and helpful, and we were not pressurized into buying packages or extra warranties which we were unconvinced about. I can see that if I hadn't been sure of the car at all that there would have been a hard sell, but this is probably true of most dealers. Only niggle - they got my husband to take our stuff out of our old trade in and put in in the new pilot before we even reviewed the finance agreement! More

I just want to register the Horrible Horrible experience my fiance and I had with Boch Honda. We went over Presidents Day Weekend to buy a Honda Accord. <br><br>The model that we were looking for was not my fiance and I had with Boch Honda. We went over Presidents Day Weekend to buy a Honda Accord. <br><br>The model that we were looking for was not available on the lot, but the sales manager (Chris Beausoliea) told us that he had one coming in the next day (which was a Sunday), and it would be ours. He even showed us the VIN#. We signed a letter of intent to buy the car and put down $2000, but wouldn't sign the PNS until the car was on the lot, because we weren't buying a car sight-unseen<br><br>We called the next day to check on the car, and got no call back. Called again the day after, and spoke to the GM (Mark Doran), who told us that they never get cars delivered on Sunday, and that the car hadn't arrived yet. We called the next day and were rudely told that the car still wasn't in, and they didn't know where it was or when it would be in, and they'd let us know. <br><br>We then spoke to another GM (Jamie McKay). My fiance asked for our deposit back as we weren't considereing buying a car they couldn't even locate, and were told no. It was only after threats of calls to the Better Business Bureau and the Attorney General's office did he say we would have our money returned "eventually", and he'd appreciate it if we'd stop calling and being a pain in the @ss. <br><br>Finally after a call to Ernie Boch Jr's office and conversation with his assitant (Joyce) (who was very apollogetic and helpful), did we get some action, and we did end up getting our deposit back.<br><br>Never Never Never buy from Boch Honda. They are dishonest, rude, and crooked. Try anywhere else for better service. <br><br> <br><br> More

All Boch Dealerships are sleezy..! Don't ever buy from these guys. The used cars they get are junk or broken in some way and you'll spend TONS trying to get them fixed. The sales people are REALLY pushy ( these guys. The used cars they get are junk or broken in some way and you'll spend TONS trying to get them fixed. The sales people are REALLY pushy (even more so then most dealers!) and get mad if you don't buy right then. I went and spoke to a dealer "Stephen" who was a younger guy and seemed nice at first but quickly got pushy and upset when I stood fast about not test driving a car (simply because I didn't have the time) or buying one from him. I did the nice thing and sat down with him to explain what I wanted in a car but when he didn't have what I wanted, he brought around a car to the front of the dealership which was almost the exact oppisite of what I was looking for and demanded that I test drive it. After again standing fast and not getting into the car, he actually walked back into the dealership while I was in the middle of a sentance talking to him. I did some asking around about this dealership and found a TON of people who have been pushed into buying a car they didn't want from these guys and have TONS of problems with the cars. NO NOT even go there. You'll reget it. Good luck. More

I was very trepidicious about going to Boch because of many negative things I heard about the dealership. Some of the negative things I found is they quoted me a hight MSRP until I pointed out to the sale many negative things I heard about the dealership. Some of the negative things I found is they quoted me a hight MSRP until I pointed out to the salesman what the "MSRP" actually is. Overall, after we got all the B.S. out of the way, the experience was better than three other dealerships I had went to. Boch was definetly not as bad as originally thought. More

Had the worst experience. We were lied to about the availability of the 2003 Honda Accord Ex in our preferred color and tricked into signing the purchase agreement. When I cancelled the order three day availability of the 2003 Honda Accord Ex in our preferred color and tricked into signing the purchase agreement. When I cancelled the order three days later in writing they ignored me and refused to refund the $2000 deposit. I had to get the attorney general's office involved and send a hefty complaint to the Honda corporation to get the check, and even then they never admitted to any wrongdoing. This company is rotten all the way through from the sales people up to the G.M. More