Nucar Honda of Norwood

I am a repeat customer because of the initial experience with Amine Abad (and the Honda brand too.) But Amine is expert at this and he follows up. with Amine Abad (and the Honda brand too.) But Amine is expert at this and he follows up. More

Purchasing a car from Donique was by far the best car buying experience I have ever had. Donique is professional, knowledgeable and friendly. She was honest and worked through my options with me effici buying experience I have ever had. Donique is professional, knowledgeable and friendly. She was honest and worked through my options with me efficiently. I don't enjoy the car-buying experience, but I will go back to Donique for my next car without hesitation. If you are looking for a pleasant dealership experience, you won't go wrong with Donique. More

This place is suspicious. So I came in for an airbag recall. To put into context, I have a 2007 Honda Civic but it’s very well taken care of considering it has 180k. This car was regularly serviced prio recall. To put into context, I have a 2007 Honda Civic but it’s very well taken care of considering it has 180k. This car was regularly serviced prior to me coming to the dealership for the recall. The lady I spoke to on the phone when I made the appointment said it would take approximately 1 1/2 to 2 hours to finish. The letter I got for the recall stated that I can get a loaner car if needed to compensate for the inconvenience of the recall. I get to the dealership and they work on my car. I wanted a loaner car so I can run my errands but they apparently ran out of rentals for the day. The lady helping me out was very polite and helpful the whole entire way. I figured it would take no more than 2 hours to get done so I decided to wait at the dealership. The 2 hour max job turned into nearly 3 hours but I wasn’t too worried about it. My car was done and I was happy to go about my day. As I drove out of the parking lot, my car started making a clunking and squealing noise. I decided to pull over to a the first safe place I can get to because I was so aggravated that it took so long and now something else was wrong. I immediately turned around and went back to the dealership. The lady helping me apologizes saying they will take a look at the problem. 40 min later after I had came back, the car was fixed. I received no paperwork for my record saying that I got my recall fixed and I was told that the noise was the back plating of my brakes. Now I’m no expert but they only needed to replace the passenger airbag which is inside the car but for some reason my brakes were all of a sudden falling apart? The car was in nearly perfect condition with little to minor work that it needed but it somehow started to fall apart when I left the dealership. Fast forward to my drive home, I noticed that my stirring wheel was a little shaky all of a sudden. The car was very smooth prior to me coming into this place. It could use a new set of shocks but that’s just a preference. As I continued on my way home I noticed my rpm gage was lower than usual and when accelerating, the needle would jump up and down. It felt like I wasn’t getting enough power. I’m very aware of my car because this is my baby and I am in the process of rebuilding this car. Prior to my airbag recall visit, this car was running just fine. As soon as I leave this place, it all of a sudden started showing signs of old age as if the aging process of the car sped up. All I wanted was to get the airbag recall taken care of but from what it looks like, I’m going to end up having to spend my hard earned money just to fix something that wasn’t even an issue in the first place. This place is suspicious. I’m going to my own mechanic to take a look at my car because from the reviews I’ve read so far, they can get expensive for the service that isn’t even fully worth the job they do. I’m not looking for any compensation because I would much rather fix my own car and know what is exactly going on myself. I just want this to be a fair review of my experience with Boch Honda’s service. As I mentioned, the lady that helped me out, I believe her name is Jillian, was very polite and helpful. As far as the actual service goes, I’m not satisfied nor am I ever going to come back because God knows what else might fall apart if I come back. Next thing you know I’m spending $1000 on repairs just to find out I should just buy a new car from them. No thanks! More

Amine Abad went above and beyond teaching me about my new car. First salesperson to ever take the time. Expert on the vehicle. Follow up too. car. First salesperson to ever take the time. Expert on the vehicle. Follow up too. More

I was dreading having to purchase a new car and go through a long painful process at the dealership. To my great surprise I actually had fun, which was entirely due to the good fortune I had in worki through a long painful process at the dealership. To my great surprise I actually had fun, which was entirely due to the good fortune I had in working with Rodney Eliacin. He was friendly, funny, and efficient. I would recommend him to anyone looking to buy a car without having to endure the anxiety of high pressure sales tactics. Rooting for Rodney and wishing him great success at Boch Honda. More

Amine is an exceptional Dealer, I just bought a car and I was not cheated either, and usually car dealers look to cheat, but not Amine, not Boch Honda as a whole. was not cheated either, and usually car dealers look to cheat, but not Amine, not Boch Honda as a whole. More

I followed a Honda HRV for weeks on carfax. Couldnt believe the low price and low miles. I made an appt and drove 1 1/2 hours to Norwood. I asked them to text me if the vehicle was sold. I even sent a believe the low price and low miles. I made an appt and drove 1 1/2 hours to Norwood. I asked them to text me if the vehicle was sold. I even sent a text when I would be arriving. A salesperson finally came up to me. He went out back and pretended to be busy. He told me the vehicle just sold right before I walked in. Another salesperson told me several times they were #1 n sales. I felt like a fool. Classic "Bait n Switch." More

Negotiated a ridgeline online for price and color came in the next day and they sold it but marc went out of his way and located one Steve w and Marc made it a great experience! Steves tech knowledge is m in the next day and they sold it but marc went out of his way and located one Steve w and Marc made it a great experience! Steves tech knowledge is more than the average person and he knows the vehicle. More

Amine Abad was an exceptional salesperson. He was very informative and patient. I was very impressed with the service I received. With appreciation and satisfaction! informative and patient. I was very impressed with the service I received. With appreciation and satisfaction! More

Went to Boch Honda Jan 3, 2021 to swap out a dead battery. The positive cable terminal was slightly eroded and needed to be replaced. A service person made an appointment for Tuesday because part n battery. The positive cable terminal was slightly eroded and needed to be replaced. A service person made an appointment for Tuesday because part needed to be ordered and that was the earliest to get it. The guy said it could be done that day. Dropped off Odyssey with Sam Oliver (Service Client Advisor) on Jan 5, 2021. A couple of hours later receive text from him: “Hi Maria, the technician was able to diagnose faulty positive battery cable. We can have one ordered overnight and can be here in the morning, the cost on the parts and labor on that repair is $379.” I called and asked why part wasn’t already there?! After lengthy discussion, I asked to speak with the Service Manager and was put on hold so long I eventually hung up. Mr. Oliver called back and I told him I will pick up the car, please have it ready. I got in the car and starting towards the dealership. About 5 mins and a mile from my house Mr. Oliver calls and says he just spoke to the Service Manager, who spoke to the auto technician and it will only cost $275 to fix the minivan. I told him I will pick up the car, please have it ready and hung up. Two miles from my house and another 5 mins, Mr. Oliver calls and says he misquoted me. Now it will only be $195 to fix the minivan since they don’t have to replace the entire cable, and can just do the positive terminal. I told him I will pick up the car, please have it ready and hung up. I went directly to Miller Automotive, a local independent guy, and he said he had the part in stock, could do it, then quoted it would be around $30-$40 for parts and labor. The total ended up being $43. Boch Honda was trying to charge me for an entire cable, then only for the battery terminal. I can understand why the price may have changed from the entire cable to the terminal, but not the third time. Not only that, but they seem to be fleecing individuals and charging astronomical amounts. More