Nucar Honda of Norwood

We agreed to purchase a 2011 dark cherry red Pilot. When we went to pick it up there was a huge dent in the front quarter which was touched up with bright red paint. There were interior light covers missin we went to pick it up there was a huge dent in the front quarter which was touched up with bright red paint. There were interior light covers missing and the lights were broken. There were several other scratches throughout the car and the interior was covered in pollen. The car was obviously left out for quite a while with it's windows open and was never thoroughly cleaned. Marc Heroux was our salesman who obviously didn't check the car over before us picking it up. He summoned Manager Joe Semi who was obnoxious and could have cared less. We went to pick out another car on their overflow lot. There were approximately 60 pilots all backed into each other and into the rear fence. There was almost no room to walk between the cars and several were damaged. Typical car dealer who was too anxious to take our money and forgot who we were once they got our money. We paid the taxes and fees with our credit card and two weeks later we are still fighting for a refund for a damaged car we never took possession of. More

My car had leak. The diagnose was correct and they fixed that issue. Price is decent for this type of work. Sean is a great person who I worked with. He explained clearly about issue. He is very helpful a that issue. Price is decent for this type of work. Sean is a great person who I worked with. He explained clearly about issue. He is very helpful and responsible. He has talent to work with customers. Also I want to say THANKS to all personal who do this job. More

I have always had eager, friendly service people, but Sean De Silva stands out. Had odyssey serviced yesterday and service area was short on Service Consultants, probably due to vacations, and Sean was Sean De Silva stands out. Had odyssey serviced yesterday and service area was short on Service Consultants, probably due to vacations, and Sean was "out straight". But he was perfectly composed, efficient, polite and friendly, apologized immediately for the wait encountered to start the write-up of service requirements. I had a number of things done, including handling two "recall" notices, and estimate of time was on target. Sean is a large part of why my rating is "great". Thanks, Sean! More

Both Dan and Sean are friendly and try to expedite my visits to the service department as best they can. Yesterday I was in for a first oil change on the newest of our two Pilots and I was pleased with visits to the service department as best they can. Yesterday I was in for a first oil change on the newest of our two Pilots and I was pleased with the speed with which the work was done. Sean also addressed another concern and assured me that the part would be ordered immediately. I always try to ask for Dan (and now Sean) whenever I arrive at the service department. I know I will be well taken care of. More

Went for my 1st oil/filter change (bought an Accord recently)... Sean got me in and out, no problem! Didn't have to make an appoinment... just drove up,(in between sales calls..), and got it done! recently)... Sean got me in and out, no problem! Didn't have to make an appoinment... just drove up,(in between sales calls..), and got it done! Quick, friendly, and efficient customer service! Love the wifi also! More

Sean DeSilva is a credit to this dealership. Sean is always professional, articlate and polite. In conversation with Sean I learned that he proudly served our country as a Marine. It is clear that his m always professional, articlate and polite. In conversation with Sean I learned that he proudly served our country as a Marine. It is clear that his military training and personal commitment are the foundations of his success. Great job Ernie Boch Jr., you have landed a great american and one who believes in delivering service with a smile. More

Last Sunday I went to the dealership, having the thought of buying a new vehicle. I had spoken with a sales rep. Brendan Feeney about a Camry and he mentioned some more competative prices than other dealer of buying a new vehicle. I had spoken with a sales rep. Brendan Feeney about a Camry and he mentioned some more competative prices than other dealerships were offering. Upon arivving there was no definite I was going to purchase a vehicle. Robert Ross was the game changer and really sealled the deal. He was very professional and in my opinion seemed honnest and was not "pushy" at all. At other dealerships in the area i felt like a little baby bird being attacked by hawks. Robert was able to help me come to a solid price agreement with the finance office. He did very good going through the entire vehicle with me showing everything it came with before i drove off. He contacted me the next day seeing how things were going and let me kno when i was going to be able to come get my registration. Very good experience overal and would reccomend this dealership and Mr. Ross to my buddies. More

We recently purchased a Honda Pilot from Rik Turner, with the help of Brad in Finance. We were amazed with the high quality of every aspect of their work. We are thrilled with our purchase and we will reco the help of Brad in Finance. We were amazed with the high quality of every aspect of their work. We are thrilled with our purchase and we will recommend Boch Honda to all of our friends and family. Great work guys! More

Received excellent service from Sean Desilva. He went above and beyond to address a problem with my 2008. More details included in automated survey Thank you Michael Yakine ......................... above and beyond to address a problem with my 2008. More details included in automated survey Thank you Michael Yakine .................................................................................... More

I went into Boch's "express service" at 3:30pm on sunday. The so called "express service" is open sundays until 5pm. At 3:30pm I was turned away from getting a simple oil change because the service advisor s The so called "express service" is open sundays until 5pm. At 3:30pm I was turned away from getting a simple oil change because the service advisor said they were "done" doing oil changes for the day. The so called "express service" sign out front of the service bay is deceiving. It says open until 5pm on sunday with 55 bays open for service. I will not be returning to Boch Honda for any service in the future. More