Nucar Honda of Norwood

Upon entering Boch Honda I was greeted with a friendly smile by John Debronzo. I was looking to buy a new CRV and was impressed at his knowledge of the car. He was quick and efficient at answering all m smile by John Debronzo. I was looking to buy a new CRV and was impressed at his knowledge of the car. He was quick and efficient at answering all my questions, before I knew it we were getting the paperwork done. John delivered my car all the way to my home in NH and even after the long drive was patient with me while explaining the navigation system and other specs. John’s customer service and friendliness was genuine and more than you expect from a sales person. He didn’t just gain a sale, but a customer. I was impressed and would recommend Boch and him to anyone buying a car. More

I worked with Mike McShane who was terrific to work with and explained everything about the car in great detail. I am big on safety and Mike was able to give me all of the information on that and on feature and explained everything about the car in great detail. I am big on safety and Mike was able to give me all of the information on that and on features that assured me that I was purchasing the right car. The process was fast and relatively pain free, with none of the usual car dealer shennanigans. I also appreciated that Mike didn't treat me like a moron because I am female. He answered all of my questions with patience and humor. In fact my friend who was with me when I bought my CRV wants to go back and see Mike next year to buy a car. You can't get a better recommendation than that!! Thanks Mike!! More

We went to that place yesterday to purchase a new car. We were assigned an old grumpy and sick salesperson. That is not a good combination for someone who sells cars. I do feel bad for the guy thus I will no were assigned an old grumpy and sick salesperson. That is not a good combination for someone who sells cars. I do feel bad for the guy thus I will not disclose his name. Anyway, he took us for a test drive of a Honda Accord 2011. Three minutes after we took off car alarm went off for an unfastened passenger. He got wicked mad and almost screamed "PUT ON YOUR SEATBELT!!! DRIVER, PULL OVER!!!". Right that second he killed any chance of us buying a car from him. He acted like a madman. To make the matter worse he hinted to us that he should be going home now, why are we holding him up??? Anyway, when we got back to the dealership we started negotiating just for the hell of it. We offered 21000 for the car with the sticker price at 26000. We haggled for a few minutes, got it down to 21800 (not bad!!!) and walked away because like I said we were not going to buy it from him. The next day we went there again with a firm intent to buy a car from a NICE salesperson. There he was. John acted professionaly, was very corteous, knowledgeable and all that. Then we sat down again thinking to close the deal with the price we reached yesterday (21800), Ops! John takes our figure and walkes to his manager. He comes back with his manager. The manager says "No, we cannot sell it to you at this price". We say we agreed on this yesterday. He said you missed your chance. I think he is full of kaka. At that second we get a phone call from one of the Boch guys we met yesterday. He's asking if he can help us in any way to buy a new car. We say YES, Anthony, come on down, we cannot agree on the price we reached yesterday. The manager who overheard our conversation says "No, he cannot help you" and disappears. He comes back in 2 minutes and says "Anthony is not coming, you have to deal with me now." WHAT THE ^$%#??? This place is a war zone. We ask for five minutes to contemplate, and we are left alone. We grab all the notes they were making, walk out, and get in our car. Just as we are pulling out, we get stopped by John, the nice guy. He wants to know why were we leaving and WHERE ON EARTH IS THE PAPERWORK FROM THE TABLE???? I hold nothing against John, he acted on a order from his manager. We say we don't know, no clue, wind blew it away, whatever... Then he acted professionally, again. He did not make any insulting conclusions, he apologized if he offended us in any way, and wished us a nice day. I truly hope that he will become a manager of that place some day and will rid it off all the incompetent idiots and rude misfits. Straight from Boch we went to Prime Honda, met a nice salesperson Steven Lander and bought the same car from him for $22000. And got a remote starter for 400 (200 dollars cheaper than boch) More

Everyone I dealt with was extremely helpful and positive. I was refreshing to visit a dealership and feel that I was not pressured. Gary, Desiree, and Jazeen were professional at all times and made me feel t I was refreshing to visit a dealership and feel that I was not pressured. Gary, Desiree, and Jazeen were professional at all times and made me feel that they were truly looking out for me. My overall experience with Boch Honda was very good. More

I had the most pleasant exprience working with Rik Turner from Boch Honda. Rik was extremely nice, honest and really advocated on my behalf for the best deal on my car lease. He didn't act like the pushy ca from Boch Honda. Rik was extremely nice, honest and really advocated on my behalf for the best deal on my car lease. He didn't act like the pushy car salesman, and that's what really set him apart and made me want to do business with him as opposed to the other salesmen I've come across in my search. In the end, I got the best deal on a car lease and had a fun and easy experience throughout. More

I needed warranty work done on my Honda Civic. Took the car in on a Friday night. They took my car within 1 hr, did some work on it and told me they did some of the repairs, but had to order parts for the car in on a Friday night. They took my car within 1 hr, did some work on it and told me they did some of the repairs, but had to order parts for the other repairs (glove box and weather stripping). I came back the following week after the parts were received. They told me it would be 1-2 hrs. wait. After 1.5 hrs, I asked how much longer it would be. They said 1 or 2 cars ahead of me and it should be another 1/2 hr to 1hr to get to my car and another 45 min to do the repairs. I said that I cannot wait that long and that I should be given a priority since this is my second time here. They would do nothing for me. He said if I come back the following night after 6pm they would not be as crowded. (He says they are open until 9PM for service while the sign actually says 7-9pm, no appt is needed.). Come back the following night at 8:20 and they say they stop taking cars for service at 7:30 so they can finish what they have !! I said where does it say that. They say the sign outside. WRONG!!. They would not budge. They said if I come bat in the morning at 6:45 AM, I would be first in line. I come back Sat, at 6:45 and there are 8 cars ahead of me. After another 1 1/2 wait, they finish the repairs. More

Service consultant explained all my options, gave me a realistic estimate of the time for service, and made sure I was very satisfied walking out the door after service. Consultant also reviewed future w realistic estimate of the time for service, and made sure I was very satisfied walking out the door after service. Consultant also reviewed future work on brakes that will need to be addressed at my next visit. More

We were on the hunt for an Odyssey. There are things on our priority list that may seem totally insignificant to others, but Scott never batted an eye. He scanned inventory and stock to find us what we wan our priority list that may seem totally insignificant to others, but Scott never batted an eye. He scanned inventory and stock to find us what we wanted, and talked with Service to make sure expectations were clear. Even then we took a LOT of time deciding what we wanted to do (even making use of the free wi-fi to catch up on some other things while I was there). In the end we shook hands and had exactly what we wanted. I would also add that the experience with the finance folks - afer working with sales - was the best I have ever had with just clarity and no pressure. When you hear on the radio "come one down", then go ahead! More

I had a minor problem with my Honda Fit. The low tire pressure light stayed on even after I checked and re-checked all the pressure readings. I went to the Boch website and entered a appointment request pressure light stayed on even after I checked and re-checked all the pressure readings. I went to the Boch website and entered a appointment request for service. In a few minutes, I had a confirmed appointment for 4:30 that afternoon. I was met at the service department with no wait in line. My car was tagged and a technician drove it into the shop. Sean, my service advisor, explained that it might be a defective sending unit or possibly a slow leak in a tire. Sean also explained how the sending units work, which was helpful in understanding the problem and causes. It turned out to be a mis-calibrated sending unit. The calibration was adjusted and the tech took the car for a test drive to insure that was the correct repair. Sean went over all the details of the repaid, told me it was all covered under warranty, and set up my next appointment at 5,000 miles for service. I was home in time for dinner and the Honda Fit was back to 100% enjoyment! More

I had my 2010 Honda serviced at BOCH HONDA and the first person to greet me with a smile was Sean DeSilva.This person was polite , patient, professional and exceptionally knowledgeable about my vehicle .Wit person to greet me with a smile was Sean DeSilva.This person was polite , patient, professional and exceptionally knowledgeable about my vehicle .With a person like Sean it is no wonder that BOCH HONDA does so well. More