Nucar Honda of Norwood

Hello Ernie Boch Jr., cc Mike Shaftman, Mark Doran, Hello Ernie Boch Jr., cc Mike Shaftman, Mark Doran, and Ken Grant Yesterday, I had my first oil change in my new 2010 Honda Accord V6. This is Hello Ernie Boch Jr., cc Mike Shaftman, Mark Doran, and Ken Grant Yesterday, I had my first oil change in my new 2010 Honda Accord V6. This is my fourth Accord and have always had my cars serviced with the dealerships. Just before buying this car I had a very bad experience when coming in for an oil change with my 2003 Accord V6 at Boch Honda. A different Service consultant waited on me and he was helpful but not memorable. I did ask for help by asking to speak with Tom Rybak in sales to just drive a new 2010 vehicle but he was not available. The Service person got someone else to help, I believe a Mark Walker, who was the sloppiest looking sales person and had a very forceful rude sales disposition that I just wanted to forget the entire experience. After I left that appointment I had called Sean De Silva and told him of my experience and that I was thinking for the first time to shop around for other dealerships and a different make of car. I was very upset and really was afraid to shop for a car if this was going to be my experience everywhere. Sean took it upon himself to report the incident and recommended Tom Rybak in sales. Yes I did return to buy a car from Tom Rybak, who made my experience a very pleasant one. He's a great person. Getting back to yesterday, I called Sean earlier in the day to tell him I was coming in for my first oil change and as usual Sean was personal, polite, and professional. When I arrived Sean was covered with customers, 3 waiting me arriving plus mentoring Tom because he's new to service. Sean spoke and asked me if Tom could wait on me. I had no problems, my car was serviced, and they even ordered me a new black leather seat cover. This is because the leather for that seat cover was already fading after 3763 miles. While waiting I did notice all the other MALE Service consultants that had NO customers displaying angry looking faces, like piercing daggers looking at Sean and Tom. I'm a Service Specialist for the company I work at and If I had NO work I would be offering my services to to help fellow coworkers instead of having an angry looking disposition on my face. Sean is the most helpful and knowledgeable dealership Service Consultant I have ever had in all my years of owning a car. I hope you take notice of this exemplary service. It should not go unnoticed. More

I went in to look for a new honda civic si i was really supprised with the great service that i recived from mike and the fellow sales manager i have always found it hard to buy a car it always seems like supprised with the great service that i recived from mike and the fellow sales manager i have always found it hard to buy a car it always seems like im presured into buying the car that i test drive. It was the complete oppisite at boch honda i enjoyed the whole experiance from start to finish and thank you More

My husband and I just purchased a 2011 accord which we love very much. We were very fortunate to be greeted by Jaime Maldonado as we were browsing in the showroom. He was very patient with us since we wer love very much. We were very fortunate to be greeted by Jaime Maldonado as we were browsing in the showroom. He was very patient with us since we were not sure exactly what we wanted. He explained all the features of the diffrent cars we looked at and was never pushy. We felt very comfortable with Jaime and decided to move forward. The negociation went smooth and we sincerly think we got a good deal on the car and our trade. I would recommend anyone interested in buying a car, to ask for Jaime Maldonado. (Not your typical car salesman) More

i was very disappointed in the cost of the repair which has nothing to do with the service consultant (sean de silva), but probably the vehicle itself. i think $140 per hour and $33 for bag of cheap plast has nothing to do with the service consultant (sean de silva), but probably the vehicle itself. i think $140 per hour and $33 for bag of cheap plastic screws is absolutely ridiculous. i expected to pay about $25 for the repair and i left with an $89 bill. crazy. however - i did receive some service advice and received a free inspection of my vehicle which was done very thoroughly. your quote for a timing belt was $975 - i can have a local guy do it for about $500 and that also includes the water pump (not sure if the $975 also included the water pump - i did not ask). and i did enjoy the internet, coffee and danish. it is aways a very pleasant experience - but it just costs too much to keep coming back for routine service - i am sorry. i have had bad experience over the years and have found them very expensive. More

This was the greatest car buying experience I have ever had From beginning to end everyone was terrific. It was done quickly, efficiently, and I felt they treated me extremely fairly when it came to price had From beginning to end everyone was terrific. It was done quickly, efficiently, and I felt they treated me extremely fairly when it came to price. Chris handled all things very well. I already have recommended Boch and Chris to others. Jane Trischman More

All I can say is WOW! This being my 6th purchase from this dealership in the past 7 years says a lot. What says a lot more is the staff at Boch Honda. My sales person Alberto Heredia was so friendly, p this dealership in the past 7 years says a lot. What says a lot more is the staff at Boch Honda. My sales person Alberto Heredia was so friendly, professional and patience with me it was unbelievable. It took me weeks to decide what car to buy and he let me test drive multiple cars. He wanted to make sure I was 150% satisfied. I probably spent over 12 hours with Alberto, but that did not mater to him as he is more concerned about pleasing his customers than anything else. Next, I had the pleasure to deal with Brad Swartz in financing. Brad is very laid back, professional, and caring. He wanted to make sure I was comfortable with my rate and options on my new car. He explained everything about the financing of my new car. The next day, I had an personal issue with my new car and Chris Habib, the Business Development Manager helped me from A to Z to make sure that I was put into the correct vehicle. He has spent weeks with me over the phone and in person. What a great asset to Boch Honda. Chris should be a trainer for other Honda dealerships. Finally, Rick Turner had to assist me as my original sales person had the day off when I had an issue with my new car. I was very nervous and stressed out. He calmed me down and made sure that I was taken care of quickly and efficiently. THANK YOU ALL FOR SUCH A WONDERFUL EXPERIENCE AS USUAL!!! NO OTHER HONDA DEALER CAN COMPARE WITH YOUR STAFF NOR YOU EXCELLENT CUSTOMER SERVICE!!! More

Boch Honda is a great dealer to go to... There is no pressure to purchase and they are always willing to make a good deal with you...We just traded in our old Honda Pilot and got a pretty good deal... t pressure to purchase and they are always willing to make a good deal with you...We just traded in our old Honda Pilot and got a pretty good deal... the great salesmanship and prices at Boch Honda over the years is why we keep on coming back!!! Thanks guys!!!!!!!!!!!!!!!!!! More

Everything about our experience at Boch Honda was great. Mark Schloss the sales manager is a great guy and seems interested in you... Our salesman, Amine Abad is so knowledgeable of the Honda product and wa Mark Schloss the sales manager is a great guy and seems interested in you... Our salesman, Amine Abad is so knowledgeable of the Honda product and was so nice to work with. Some sales people over the years have been more interested in talking about themselves, but Amine is very professional and gets the job done in a very nice way. Hayden Ali, the finance manager was so nice and believe it or not, we had so much fun with him...hard to believe when signing away $. This is our second purchase with Boch and it definitely will not be our last.. More

Mr. DeSilva is a curteous professional. Sean keeps me coming back to Boch Honda. Service with respect is a lost art, Sean has mastered it. Although my Honda has been the subject of two service bulletin coming back to Boch Honda. Service with respect is a lost art, Sean has mastered it. Although my Honda has been the subject of two service bulletins the dealership has made the corrective service appointments painless. More

Marc was the most laid back and resonable salesperson I have ever dealt with. I have actually bought cars from Boch before, but in the past I've found the atmosphere to be pushy. Marc made our experience a have ever dealt with. I have actually bought cars from Boch before, but in the past I've found the atmosphere to be pushy. Marc made our experience as pleasent as any we've had before. I love Honda's and can asure you when I'm ready for my next vehicle, I'll look for Marc again. If you go to Boch Honda, ask for him. More