Nucar Honda of Norwood

unsatisfied customer! I purchased a used vehicle from BOCH the service was ok not the best but I was on a time schedule so I had to purchase it right away. To make a very I purchased a used vehicle from BOCH the service was ok not the best but I was on a time schedule so I had to purchase it right away. To make a very long story short my car was stolen and totaled. Which means I no longer have the vehicle. My bank not BOCH honda notified me to cancel my service agreement. I ve been calling BOCH Honda for over two weeks to resolve this problem and no one has called me back. I went in person and they told me it would be more than an hour wait. I have no problem waiting but 15 mins prior to me going to BOCH Honda I called to make sure it is a good time to go and they said yes. Then I go in and they tell me to wait. I asked to speak to a supervisor and they send over a sales representative who had no idea what I was talking about. HORRIBLE SERVICE! WILL NEVER RECOMMEND! WHAT A JOKE! More

Honda HR-V I was fortunate enough to work with Amine in purchasing my 2016 HR-V. He made it a very enjoyable experience and worked with all my needs. Amine took I was fortunate enough to work with Amine in purchasing my 2016 HR-V. He made it a very enjoyable experience and worked with all my needs. Amine took the time to walk me through all functions of my new car upon delivery. I believe Amine has a lot of great knowledge about Honda cars. I highly recommend working with him. More

Bait and switch Internet pricing We received an Internet quote from Boch Honda, which was an excellent price. However, when we went into the dealership, they had sold the vehicle we We received an Internet quote from Boch Honda, which was an excellent price. However, when we went into the dealership, they had sold the vehicle we received the quote for. Of course, they had plenty of others in stock, but the internet price wasn't valid on any other vehicles... if we still wanted a similar car (same model, same trim level), it would cost an additional $750 for a vehicle fresh off the truck. Waste of my time. Ended up with a better deal at Honda Cars of Boston, and a much nicer experience. More

Our experience buying Odyssey from Salesman, Chapin Porter We truly got lucky when we met "Chapin" our salesperson at Boch Honda on Rt. 1 in Norwood! Chapin is a very nice and honorable young man and he knows We truly got lucky when we met "Chapin" our salesperson at Boch Honda on Rt. 1 in Norwood! Chapin is a very nice and honorable young man and he knows his stuff! He listened carefully to what we wanted, which was the Odyssey, and came out with it very quickly for us to take a test drive in. He sat and explained some of the features and answered all of our questions clearly and concisely. My husband and I had respectful negotiations with Chapin and his manager on the vehicle and finally came to an agreement. We had researched quite a bit and had also gone on TrueCar to get an idea of what others have paid for the 2016 Odyssey. We feel we got a fantastic deal for what we got and left there extremely pleased with our experience of dealing with a "no-pressure" dealership and a salesperson who was so helpful and informative. Chapin is a young man with a very likable demeanor and personality. He is intelligent and decent and has a genuine class about him. We feel Chapin will go far at Boch Honda and in life in general. You couldn't meet a nicer young man who is so willing to help! Soooo, if you're interested in a new Honda, go into Boch Honda and ask for Chapin...you won't be disappointed in your dealings with him even if you don't end up buying a car. We love our new Odyssey and our best wishes go out to Chapin for a very successful life!!! More

Liars Well to start i went their to test drive a few cars and was hoping to purchase one that same day.i told the salesman my price range of 15,500 and afte Well to start i went their to test drive a few cars and was hoping to purchase one that same day.i told the salesman my price range of 15,500 and after that he shows me some cars a few honda accord sports and a few accord exs none had prices on them. I found the car i wanted after our drive and went inside to fill out the papers to find out the car was 20,000$ so because that clearly was over my budget i had to walk away without it then i went home and looked up the car on truecar.com and saw it was 17,398$. So now i was mad confused and had no car. I called and asked them for a price on a vin # for this car the man on the phone says 17,989 i told him i saw it for 17,398 and he puts me on hold then says sorry about that your right.i then tell him what allready happen and to give me an explanation for whats up with this car.he laughs and says i guess someone was trying to make a quick buck and they dont get much for used cars.needless to say they lie and play games. Go to bournes in easton they were upfront real and had great deals. Also never buy a car from them without research on the price by edmunds or trucar. They will get you for more money if they know you havnt done your research. More

Poor manager disrespectful for customer Short story, terrible and disrespectful. I will tell the full story because I think that's how stories should be told, especially for bad experiences Short story, terrible and disrespectful. I will tell the full story because I think that's how stories should be told, especially for bad experiences. My wife and I did online inquiry about Honda CRV night of Saturday 9/3. 3 dealers contacted us: Cambridge, Everett and Norwood (you guys). Honda Cambridge and Honda Everett were the closest one to our home. We visited Honda Cambridge at 5:00pm on Sunday 9/4, because Google says Everett close at 5pm and Cambridge close at 6pm, but really Google had the wrong information. Cambridge close at 5:00pm too. The sales associate took our information, asked us to look around, promised to give me a call the next day. He never did, so our mindset moved on. Sunday 9/5 afternoon we had phone conversations with Everett and Justin Salvador from Norwood, had a really good experience with both, so we decided to visit both. We went to Honda Everett to do a test drive. We told the associate up front we just started shopping and learning about Honda cars a day ago. We need time to decide on the color and trim, so please don't push. "Sure, my job is to help you decide". After the 10 minute test drive, he became very pushy. Asked us if we like the car, if we do, why aren't we willing to pull the trigger and buy right now, because the car we are driving may be gone tomorrow. Everett wasn't pleasant. Justin Salvador gave us a price quote through phone and email, but also told us to visit because Norwood has a strong incentive to help me buy. I got to visit so he can tell us the details, but don't worry he will customize those incentives for us, so we decided to visit and give Norwood a shot. When we arrived Norwood, front desk girl was nice, it was really pleasant to have the bad experience at Everett washed away. Maria Santos was the associate helping us. She didn't seem to be knowledgeable enough on the different car trims. When we asked her what's the differences between CRV EX and EXL, she kept on repeating moon roof and blind spot monitor, which both models have. That's fine. That's something we can look up online too. At least Maria was sincere, walking in the rain, and willing to work hard for our business. When we talked about price, I told Maria I went to Norwood to find out your incentives to sell. Another dealer beat you guys. Please tell me your incentives to sell. She said she has to ask her manager about things you can offer. Then Mark came (or Marc, whoever Maria's manager is), and read Honda's service phone call log. I told him about another dealer having better price than you guys. He didn't bother to ask what the difference was or what he can do to help us decide to buy at Norwood. He just asked what's our problem? He already gave us a price. He doesn't believe we have a better price else where otherwise we wouldn't drive to Norwood in the rain (Well, it wasn't raining in Somerville when we headed out). If we aren't buying tonight, then let's not waste his time, and our time. I can come back tomorrow if I like, but good bye. My wife and I were really unpleasant about how Mark responds, and unwilling to at least spend time to listen to customers. We decided Norwood wasn't going to work, but we were thankful for Maria's time, so I went to Maria to show her the quote we got else where was better, wanted to thank her, and if the manager changes his mind, she can give me a call, and left my phone number. Then Mark came interrupted Maria and my conversation. Mark: What's the problem? Maria: I'm keying in the customer information Mark: I already did that. Customer unhappy with price. Case closed. Now move. We have to lock the door. Seriously??? He was interrupting customer's conversation with associate and kicking customer out like that??? Time was around 8:55pm, not even closing time yet. One the way back, my wife and I had the conversation, "Does car shopping have to be painful like this? Aren't customers allowed to inquire about prices and services? Let's just buy the car from Everett and end this non-sense. We didn't like his pushiness, but at least he tried working with us, and with integrity." The next day we paid and signed with Everett. Price was better, but it's not even about the price. We just want car shopping be over. We are glad we don't have to ever see Mark again, and would tell friends Norwood is not worth the trip. Stories like this need to be told so other people can avoid the really bad experience we had. More

worst dealer I would give them less then one star if that was an option, they made my car buying experience worst. we went to purchase Honda accord sport at Boch, I would give them less then one star if that was an option, they made my car buying experience worst. we went to purchase Honda accord sport at Boch, our salesperson was Garry who had very little knowledge of vehicle, i have to say finance guy was very nice , we purchased the remote starter installation with new car they promised that car will be ready in two days, Next two days no update even after repeated calls , after three days we received call from salesperson that car is ready in morning, we called 10 times after to confirm the time of pickup but no care at that dealership so at the end we went there, they handed the keys like they doing favor to me (like its courtesy vehicle) and there was no remote starter installed ,when i asked they looked surprised and then gave me option that there guy will come and install that at my house very next day, but after even week they never contacted they even don't answer my calls, still waiting for my remote starter. I never recommend anyone buying from them they don"t care once you purchase the car. More

Boch Honda attempts to force Dealer Financing I recently purchased a car at Boch Honda, the second car I bought there in 4 months - it will be the last time I buy a car there. I intended to buy w I recently purchased a car at Boch Honda, the second car I bought there in 4 months - it will be the last time I buy a car there. I intended to buy without dealer financing. The sales bosses flat out lied and did everything the could to get me to finance through the dealer, including stating that they could not take a substantial deposit and hold the car for 2 days as the funds were procured externally. Of course they could take a deposit and hold the car, but they refused to, instead pushing for dealer financing and refusing to finalize the deal unless I financed through them. Part of this ploy was the transparent BS that if I delayed signing the deal, the car would not be available by the time the external money was available. Review of their website one week later demonstrated that ALL of the similar vehicles that were available the day I went are still there. Another flat out lie... You have to do your homework before talking to them as they will feed you the line that they can't move from MSRP because the cars are flying off the lot and will not be there after the weekend. It took all day to work through the nonsense with them when it should have been a 2 hour encounter. I should have just left and gone to Silko Honda, a dealer 15 miles away that will give you the "Real Price" with the first inquiry. If you want to waste you time and be treated like an idiot, by all means, visit Boch Honda. I will take my business elsewhere More

Disappointed and still owed a refund I purchased a used car (non-Honda) from Boch Honda in Norwood in July 2016. Besides having to spend an entire afternoon waiting for them to clean the I purchased a used car (non-Honda) from Boch Honda in Norwood in July 2016. Besides having to spend an entire afternoon waiting for them to clean the car and finalize the loan paperwork, I thought they were an OK group and I was satisfied with my purchase. But then, right as I was taking official possession of the car, my salesman told me that they couldn't inspect my car without a valid registration so I could just go have it done on my own and they would refund my money after I provided proof of inspection. Yes, they charged me (and I subsequently financed) the $35 for an inspection but never intended to provide the service. I provided that proof less than 7 days later and now it is 7 weeks later and I still have not received my refund. I was further displeased with their service and professionalism when I realized after driving the car for a few weeks that they had only replaced 1 windshield wiper blade after agreeing to replace both. It may seem small, but it was part of our agreement of purchase and they violated that agreement. I would never visit this dealership again and I will warn anyone I can that they do not honor their promises, they charge customers for services they do not provide, and they lack the integrity to provide refunds in a timely manner. More

Poor Certified Pre-owned Program Very disappointed in the thoroughness of the certified pre-owned inspection process. A couple months after purchasing the vehicle it was making loud Very disappointed in the thoroughness of the certified pre-owned inspection process. A couple months after purchasing the vehicle it was making loud noise in rear. I brought it to my mechanic who informed that rear break pads needed to be replaced. I contacted sales person who told me it was wear and tear issue not covered via warranty. Wear and tear? I had the vehicle a few months. Only after visiting GM in person did they agree to repair. Then heater core issue cost $450 to repair using process of flushing with CLR. At one point I asked service manager if they had replaced rear differential fluid as part of certification process. He looked up record and told me they did not. I asked if they knew when previous owner had it replaced. He said they did not know. Then it should have been changed! More