Nucar Ford of Lebanon

Poor Customer Service I showed up at my appointment about 30 minutes early to have my headlight replaced and LED lights in the headlight fixed. The car has a six year exten I showed up at my appointment about 30 minutes early to have my headlight replaced and LED lights in the headlight fixed. The car has a six year extended warranty through FORD. The service guy came out and asked if I wanted the recall fixed? I asked how long would that take, he replied, "About 45 minutes." I said, 'Ok." (I also did hear the salesman speaking to the other salesman saying he was told to go clean off (snow) the junk Focus hatchback when I got there.) Who knows what that was about, but it made me nervous. About an hour and a half later, I asked what was taking so long. First the service guy said, "You need brakes." I said, "What?" He went on to tell me I needed new brakes. I asked him why he was looking at my brakes when I came in for a headlight? I had not had any issue with my brakes. No noises, no low pump, etc. I said, "Is my headlight fixed?" The service person then told me that "The headlight was a process." I asked, "Why?" He then went into this long mantra on it costing 1000. to fix and he needed to take pictures, fax it to FORD, and wait for approval. I asked him why he hadn't done that when I got there, since this IS what I came in for. He babbled something about being busy. (I was there FOR THE HEADLIGHT, and had an appointment that was made two weeks prior.) I also noticed that although he was busy, there were incidents of him sitting and BSing with his crew and secretary or other service person (I am unsure of the woman's job.) At the two hour mark, I asked for my keys. My car had been sitting out in the parking for evidently "Most" of the time. I had driven up from CT to go back to this dealership because the first time I was there, I thought they "might" be honest. Well, I no longer think that. It is Tuesday, this was last Friday, and they never called me with their "decision," on my headlight. If I had a bumper to bumper extended warranty, I am unsure why there is an issue anyways. The seal evidently was bad or the moisture would not have gotten into the headlight and ruined the lights. I notice a lot of older Mercedes SUV's have this issue as well. Any ways, they wasted two hours of my time, did not provide service that was guaranteed under the warranty, and were really making me sit there for NO reason. I will not go back, I am sure they don't care as evidently they must not make enough money on something under warranty to make it worth their while to fix. BUT, this makes me feel badly about FORD in general. I thought FORD had more honest dealerships than shady ones, but I think they are all the same now. I think if you are a buying customer (regular customer who buys new vehicles), your service is much different than those that cannot afford to purchase a new car.) More

Recall item serviced Scheduled to have a recall item taken care of. Scheduling appointment was easy and fit my schedule. Replacement of part in my Ford F-150 was quick. Scheduled to have a recall item taken care of. Scheduling appointment was easy and fit my schedule. Replacement of part in my Ford F-150 was quick. More

Excellent service! Quick and efficient Excellent service. Received same day appointment and had a quick turn around. My vehicle was left clean and my old tires were bagged to protect my int Excellent service. Received same day appointment and had a quick turn around. My vehicle was left clean and my old tires were bagged to protect my interior from dirt More

The dealership was convenient and had what I was looking for We showed up early to our appointment and George made sure we were taken care of right away. He introduced us to Bill who was knowledgeable and very We showed up early to our appointment and George made sure we were taken care of right away. He introduced us to Bill who was knowledgeable and very accomadating! John made the financing as convenient as possible. More

Pleasantly suprised! Bill listened to what I was looking for and they actually had the Explorer with all the features I wanted in stock. I was able to test drive, close t Bill listened to what I was looking for and they actually had the Explorer with all the features I wanted in stock. I was able to test drive, close the deal and drive away in under 4 hours. More

Easy to work with We were able to make the deal through email, had everything ready to go when we went to pick up the truck, fuel, paperwork, etc. We were able to make the deal through email, had everything ready to go when we went to pick up the truck, fuel, paperwork, etc. More