Nucar Chevrolet of Woburn - Service Center

Very informative while I was buying my car, and friendly , service was very good also , service was very good also More

The shop foreman resolved my issue and fixed my vehicle in a timely manner. Thank you John carbone in a timely manner. Thank you John carbone More

Quick and easy to get my service done. It was my first time going there It was my first time going there More

Great service and were super fast with checking out my car and getting me an appointment! car and getting me an appointment! More

Brendan Barbaro explained everything and did all the work. It was excellent work! Thank you work. It was excellent work! Thank you More

Excellent customer service and guarantee Very good service Answer all my questions Thanks for your service A service Answer all my questions Thanks for your service A More

Ignored not kept up to date with work Not caring or to busy to receive stuff I’ve asked for and having no car for over a week If I could give it minus stars I would busy to receive stuff I’ve asked for and having no car for over a week If I could give it minus stars I would More

Pleasant and very accommodating . I was able to get an appointment very quickly. The service rep was able to explain the situation in full detail . I was able to get an appointment very quickly. The service rep was able to explain the situation in full detail . More

The service guy was very helpful and kept me informed about what was going on with my car about what was going on with my car More

Poor customer service. I brought my vehicle in for an oil change and asked them to diagnose a noise I was hearing in my wheels. Thought it may be related to the brakes or s I brought my vehicle in for an oil change and asked them to diagnose a noise I was hearing in my wheels. Thought it may be related to the brakes or suspension. Was told a test drive was done and nothing was found, everything was all set and the vehicle was ready for pickup. I then remembered getting a notification on my dash saying the brake monitoring system needed to be serviced. I meant to mention this when I brought it in for the oil change but forgot to do so. I called them back asked about the test drive and was told they couldn’t duplicate the noise I was hearing on the test drive and that the vehicle had been placed on a lift and everything looked fine. I mentioned the brake monitoring service message I received and they said it would have to be put back into the shop again. About an hour later I received a message saying that the vehicle needed new pads rotors and quite possible new calipers in the back end to the tune of $2,600 in parts alone not to mention probably another $800 in labor. I asked how this was not picked up in the initial “test” drive or life inspection. I was told they weren’t sure. I will not be back and I’ll make sure to pass this story along to any other prospective Chevrolet customers. I purchased this vehicle off a lease from a relative who has leased at least 4 other vehicles from this dealership and they will not be back either. More