Nucar Chevrolet of Norwood - Service Center

Fabulous Service Great job Guys and Gals at Bock Chevy. I left my car off to have brakes replaced, oil change and other items to be taken care of. I did think a sizabl Great job Guys and Gals at Bock Chevy. I left my car off to have brakes replaced, oil change and other items to be taken care of. I did think a sizable bill was coming my way and it was understood. These things need to be done. The bill I got was for sizable less than what I thought. Brakes were fine just needed a small adjustment. Service performed a recall repair which I was not aware of and they made sure my car was cleaned. nice job by all but more importantly Laura as my service adviser was extremely capable and competent. Ernie Bock should sleep well at night knowing these people on the front lines are doing their job and getting it done the way it is suppose to be done. With HONESTY . Thanks, Tom More

Good Service Laura has been very attentive to my concerns about my car. Now I am waiting to hear from her concerning my struts on my car. I picked up my car on F Laura has been very attentive to my concerns about my car. Now I am waiting to hear from her concerning my struts on my car. I picked up my car on Friday morning, the tech wrote on the paper work that my struts were leaking but later on the same document, he wrote that the struts were okay. I disagree. The dealership had to replace my struts in 2011 a couple of months after I had bought the car. I believe that the struts need replacing while under the warranty. So far, my water pump and my steering rank have been replaced under the warranty. It makes a great deal of sense to replace GM struts under warranty. If this last request is made good, I will feel good better about my experience. More

This was an excellent expeience I had gone for oil change and brake service. The service representative Laura Lariviere was very courteous and helpful. She had be checked in and the I had gone for oil change and brake service. The service representative Laura Lariviere was very courteous and helpful. She had be checked in and then came back with estimates for the brake job . She was very realistic about the time and applied the coupons that Boch had mailed me She showed concern and made me feel very comfortable. She had checked me during my previous visit. I would have included 10 stars for if you had those. She is an excellent person to deal with customers. More

First Service Today I used Boch Chevrolet Service for the first time. I had great service by Laura when I first arrived and was in and out in no time. They contac Today I used Boch Chevrolet Service for the first time. I had great service by Laura when I first arrived and was in and out in no time. They contacted me when my vehicle was done and everything went great! More

Very satisfied Great service , fast and professional. I am very satisfied. She was very nice and friendly. They did the service faster than was expected. I high reco Great service , fast and professional. I am very satisfied. She was very nice and friendly. They did the service faster than was expected. I high recommend Boch Chevrolet. More

Boch Chevrolet Service above and beyond I recently purchased a vehicle and needed to have a dent fixed. I met the subcontractor who scheduled a day which worked for both of us. Upon arriving I recently purchased a vehicle and needed to have a dent fixed. I met the subcontractor who scheduled a day which worked for both of us. Upon arriving, Arnie went above and beyond to make sure my experience was good. He brought the loaner vehicle, called and reported status, and then brought my fixed vehicle to me after service. He was really pleasant to deal with and extremely customer focused. More

Amazing service! Great and efficient service. I would like to thank Lisa for how helpful and painless she made everything from start to finish it was a breeze! Would Great and efficient service. I would like to thank Lisa for how helpful and painless she made everything from start to finish it was a breeze! Would give her ten stars if I could! Would not hesitate to recommend Lisa and Boch to anyone ! Thank you More

Service The Service Dept. at Clay is superb! When my favorite Service rep left I thought: Oh know, things will never be the same. Not true, the whole depart The Service Dept. at Clay is superb! When my favorite Service rep left I thought: Oh know, things will never be the same. Not true, the whole department is awesome! New people included. The other thing I really like is that Clay is less than a mile from home. More

Always Great Service I have brought my vehicles to Clay for service for many years. The customer areas are very nice and very clean. The service advisors are knowlegable a I have brought my vehicles to Clay for service for many years. The customer areas are very nice and very clean. The service advisors are knowlegable and treat customers with respect. Any service that was performed on my car was done in a timely manner and was done right. More

Disappointing service experience The part required for a recall repair was not in stock and I was not told this when I dropped my car off. I had specifically asked if the part was in The part required for a recall repair was not in stock and I was not told this when I dropped my car off. I had specifically asked if the part was in stock when I made the appointment and was told that it was. Since my car was already tied up for the day I asked them to check and repair another issue and to do the annual inspection that was due. I was dismayed when I was notified three hours later that the recall work was not done and that I have to wait more than a week for it to come in and then be without my car for another day. The people involved did not acknowledge their error or offer any apologies. More