Nucar Chevrolet of Norwood

My experience at this dealership started on a bad note while test driving the vehicle, the salesman quoted me a price $3K over what they were advertising online. Everything went downhill from there. Jus while test driving the vehicle, the salesman quoted me a price $3K over what they were advertising online. Everything went downhill from there. Just to get the price back down to their advertised rate I was forced to negotiate back and forth for 3 hours with some fictional "sales manager". When we finally agreed upon a price (I was upfront that I had secured financing elsewhere), I was promptly asked for a deposit in the form of a check... 5 minutes laterthe salesman presented me with the check announcing it was declined loud enough for the whole room to hear (although there were plenty of funds in the account to cover it). Confused and embarrassed I wrote a check from a different account, again "declined" by their third party system. After two embarrassing and unnecessary "declined" announcements I decided to call my banks. Sure enough, both accounts had the money to cover both checks. So after all this trouble, they tell me I could have used a debit card and avoided the problem. Great to see they were watching out for ME during this process... Next I was ushered into the "finance and insurance" department where I met with a man that was determined to say and do ANYTHING to convince me to finance with him. He called the bank I planned to finance with and created a fictional problem over the phone in front of me about the title exchange. He told me he was SURE the bank would not release the check without the title, and of course he would not offer the title OR a guarantee of title (something I know he had and could have given me) without receiving the check. He continued to tell me different stories for Clay's "policy" on title exchange. First it was a fax to the bank, next it was they mailed it and his final story was he would hand me the title to bring to the bank when I brought him the check. During the debacle he kept repeating that I should simply finance with him that day (at a rate twice what I had secured with my bank) and "just refinance out of it after a couple months". He continued to pressure me to close with him that day with various sleazy remarks such as "you won't even close with that other bank until next week sometime, don't you want to drive off the lot today?" and "It's just four payments at 9%, that isn't that much of a difference" and my personal favorite "Don't you want to make this easier on all of us". After 1 hour of his poor sales attempts, I told him I was calling the loan officer at my bank to get a straight answer regarding the title exchange. I found out they were telling him they would release the check and just wanted me to deliver the title after picking up the vehicle. The whole time he was lying about what "someone from my bank" was saying on the other end of the phone line!!! I can not believe how dishonest this man was! After the lie was aired, I told him I would not be financing through him and he moved onto his next high pressure sales pitch. He then lectured me on their "bulletproof" extended warrantee, which I declined as well; I am sure making him angrier. I left the dealership and closed my loan at my bank the next morning (not the following week as Keith had warned). I drove to the dealership after the closing WITH CHECK IN HAND ready to exchange my money for their car, makes sense right? WRONG. When I arrived at the dealership, the F & I manager promptly took my check telling me it would "make the process quicker" if they processed the check first. Keith was informed I was there and had me wait in the showroom for 2 hours before asking me into his office! After 2 hours of standing around, he had me sign 2 disclaimer forms (of course to cover their ass, which took 30 seconds by the way) and informed me that I could not have my car or the title because it was a weekend (or in reality they wanted to make sure the BANK check cleared on Monday)?!!! He wouldn't even give me a bill of sale for the money I paid! This can NOT be legal! Clay Chevrolet took the bank check for a vehicle and would not release the title or the vehicle to me??!! Not surprising Keith's new “weekend title policy” contradicted what he was preaching the day before "when we receive the check, we release the title". When I asked to speak with the general manager, no one seemed to know where he was... typical scumbags. The best part about this situation is how incompetent the staff at Clay is... as Keith was telling me that I would not receive MY car until he decided to release it, the salesman I dealt with handed me the keys to the vehicle and was having it cleaned and filled with gas??!! Ironically two days later I am holding the keys to my new car and am unfortunately paying for a vehicle that is being held at Clay Chevrolet by a man that is angry at me for not financing through him. And of course no one at the dealership seems to know how the title is going to be delivered to the bank (an important More