Nucar Chevrolet of Norwood

Three weeks and still not fixed This is the third survey Boch has sent me, see my e mails and replys there. Or see the email sent to general manager. I wish it was still Clay where t This is the third survey Boch has sent me, see my e mails and replys there. Or see the email sent to general manager. I wish it was still Clay where they new how to be honest with customers instead of lies upon lies. Typical Boch shop, just like with Toyota U will never bring my business here again.Sad, Boch Sr. Would roll in his grave if he knew. More

Great Service Experience Boch Hyundai is very accommodating. They work around the customers schedule to get you in and out as quickly as possible. I have all of my service Boch Hyundai is very accommodating. They work around the customers schedule to get you in and out as quickly as possible. I have all of my service done here at Boch Hyundai and can't imagine going any where else. More

Christina is an excellent rep Christina did a great job making sure my car issue was addressed and repaired. It was a pleasure to work with her because she was motivated to make su Christina did a great job making sure my car issue was addressed and repaired. It was a pleasure to work with her because she was motivated to make sure my car was fixed properly. More

first service on new car. Everything was taken care of in an efficient manner. The waiting room was comfortable and the employees were helpful with questions I had on the inst Everything was taken care of in an efficient manner. The waiting room was comfortable and the employees were helpful with questions I had on the instrument cluster on the dashboard. More

detail Complete detail was done and car was very clean. It was done in a timely manner and ready when promised. i was pleased with the result Complete detail was done and car was very clean. It was done in a timely manner and ready when promised. i was pleased with the result More

Surprised by lack of professionalism in Service Dept For the purchase of my new vehicle I enjoyed working with the Marco Pires and Paul Costine, they were aware and attentive, I have no issue with them. For the purchase of my new vehicle I enjoyed working with the Marco Pires and Paul Costine, they were aware and attentive, I have no issue with them. I would rate them with five stars, however, this survey ask about he dealership as a whole, so I answered accordingly. However, my experience with service dept. follow: My first poor experience was when I brought my trade (2012 Z71) in to service to have the wheels & tires, traded out with new Silverado, I purchased. The Yvonne took my information, during which Brian came out and I talked with him and asked a question about my other vehicle (Malibu) to which Brian suggested I make an appt. I turned to the Yvonne and asked about making an appointment and she abruptly & fairly unkindly, told me "I have to get this woman (pointing to another customer) out of here" You'll have to call next week. I walked away feeling I was bothering her. Had tires & wheels switched out from trade to new vehicle. The very next morning, I sadly discovered one of the lug nuts was floating around inside the cover of the wheel. I called and had to make an unplanned visit to service. Mike Andrade greeted me, He was friendly and helpful...however, once I left him, I waited a considerable amount of time, given the circumstances. After waiting I entered the service bay...Mike was busy with another customer....I saw my vehicle outside...a service rep. sitting at the other end station from Mike, was not with a customer. I said "excuse me"...."quick question", the tech did not look up, grunted and appeared unhappy I interrupted him. I pointed to my truck and asked if he knew if it was ready. Seeming a bit pissed he rudely asked "who you working with?" I said, I checked in with Mike...abruptly and again rudely, he said "you have to go ask him", to say that I was taken aback by the behavior would be a mild understatement. I had no idea I was "working with anyone" except the service dept. I have been to that service dept. many times when it was under Clay and never experienced bad attitudes as I did in my limited contact on the 27 & 28 Jan. I am not an overly sensitive person, nor was a looking to agitate anyone. You asked, I explained. More

Knowledgeable Very accommodating, efficient, friendly. Highly recommend Boch Chevy as a place to purchase or service your car.The entire team at Boch was extremely Very accommodating, efficient, friendly. Highly recommend Boch Chevy as a place to purchase or service your car.The entire team at Boch was extremely helpful. More

Bruce and Brian All the people at boch Chevy are fabulous wouldn’t bring my car in for any other reason they do an amazing job and they are always smiling All the people at boch Chevy are fabulous wouldn’t bring my car in for any other reason they do an amazing job and they are always smiling More

Friendly and helpful Shawn is a excellent sales person always friendly and helpful wth our needs I would recommend Shawn to my family and friends also every visit to the s Shawn is a excellent sales person always friendly and helpful wth our needs I would recommend Shawn to my family and friends also every visit to the service department is always on time and staff is all very friendly and helpful More

I went to Boch Hyundai not Chevrolet!! Went there to have a used vehicle that I bought elsewhere checked out. 2017 Hyundai santa fe sport. Ordered mudflaps to be installed as soon as the Went there to have a used vehicle that I bought elsewhere checked out. 2017 Hyundai santa fe sport. Ordered mudflaps to be installed as soon as they call me. Mudflaps go for 34.00 each but they tried to charge me a wrong price of 48.00 each. Steve corrected the situation. More