Nucar Chevrolet of New Castle - Service Center

Bad service bad management the place is horrible We brought our truck to be serviced at nucar in new castle Delaware after that broken down. We first spoke to Brandon Ladimir, he stated there was We brought our truck to be serviced at nucar in new castle Delaware after that broken down. We first spoke to Brandon Ladimir, he stated there was only one good mechanic that didn't have a lot of return work. He stated he put him on it . But the following day he resigned from his job . And Felicia took The workload from Brandon latimer service consultant. We had to call Felicia constantly she never called she called her once or twice in the three weeks they had the truck we called every other day almost update us and let us know what was going on . She felt like if she called us once a week that was good . When we pick the truck up the batteries were dead in the rear and front batteries were only reading 12 V barely, to make matters worse the alternator didn't even function and I want to have down the road we had to have the vehicle charge to make it home . When we called and spoke to Felicia she just stated what do you want me to do. She called us the day before and told us she had to mechanics look over the whole truck and it was already to go so I told her I don't know what to do either your mechanics didn't do their job. Truly whatever happened they don't know what they're doing and the work that was done maybe questionable? They were to service the whole entire truck look over the whole vehicle they told me they were going to do 120 point inspection for trucks and they stated they find anything they will fix it but they missed the correct amount on the airbox and the bad alternator you tell us ... We are writing this to let others know don't go there don't buy a car I would not recommend this place I would go somewhere else the management pretty much told us they don't care about our business I'll get it from somebody else well that is crazy. Something is going on with the mechanics and knowing how to do their job and the management is not that much better so I don't know how to correct this but it's really bad More

Hate this place Go somewhere else . Spent several hours in the lounge and had nothing done on my vehicle! Simple brake job I could have done myself for $167.95 I paid Go somewhere else . Spent several hours in the lounge and had nothing done on my vehicle! Simple brake job I could have done myself for $167.95 I paid these idiots $459 and drove away with a check engine light still on and a xxxx load of excuses More

First Service and got the upsell I took my truck in for the first service that was not part of the factory included service and I got the upsell. It funny how the truck needs an align I took my truck in for the first service that was not part of the factory included service and I got the upsell. It funny how the truck needs an alignment right after the end of the factory provide service period. It also needed a "fuel injector cleaning" as well. I suspect these services aren't covered by the factory provided service but it is funny how they needed to be done right after the end of the factory service period. More