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Nucar Chevrolet of New Castle - Service Center

New Castle, DE

4.1
79 Reviews
Call Service Center (877) 763-0903

79 Reviews of Nucar Chevrolet of New Castle - Service Center

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March 24, 2025

Dealership is ok but service needs to improve with communication. Larry Campbell is the best More

by gsta27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your feedback—we're glad to hear Larry Campbell took great care of you! We appreciate your note on communication and will work to improve in that area.

March 24, 2025

My experience was quick and easy, everyone was friendly. The atmosphere was amazing. The overall experience was nice. More

by jaironmw01
Recommend Dealer
Yes
Employees Worked With
Damon Ferrell
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Mar 25, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the great review! We're so glad to hear everything was quick, easy, and enjoyable. We appreciate your kind words!

March 22, 2025

Very unsatisfactory My car was there for a whole week and not even diagnosed Also communication was terrible More

by Judyk60
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Mar 25, 2025 -

Nucar Chevrolet of New Castle responded

We’re sorry to hear you were disappointed and appreciate your feedback. That said, we want to clarify that some diagnostic delays can occur depending on technician availability and the complexity of the issue. We understand communication is key, and we’re reviewing this internally to ensure better follow-up moving forward. If you’d like to discuss further, we’re happy to speak—please feel free to reach out.

March 22, 2025

Pleasant staff nice waiting area quick and easy Love the virtual view on my phone of the service provided More

by mdkcs
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
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Mar 24, 2025 -

Nucar Chevrolet of New Castle responded

Your support means the world to us. Thanks for the 5-star review! Safe travels!

March 22, 2025

Great service advisor excellent service technician everyone is friendly and helpful reasonable cost for the work performed More

by loumarc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay in Mazda sales
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Mar 24, 2025 -

Nucar Chevrolet of New Castle responded

Thanks for taking the time to leave us a review. We're so glad you had a great experience!

March 22, 2025

Had a great experience people where really friendly and would recommend others to car shop there. More

by sept92kitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy McLeod
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Odongkara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Nucar Chevrolet of New Castle responded

Thank you so much! Our team loves getting feedback like this!

March 17, 2025

Service is always pleasant and helpful. Waiting area is immaculate and stocked with water and coffee. I also appreciate the updates on the status of my vehicle and the inspection video they More

by epsteinx5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Mar 17, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your kind words! We're glad to hear you appreciate our service, clean waiting area, and vehicle updates. We look forward to serving you again in the future!

March 16, 2025

I can't think of anything more you could have done. Service was great. Price was right More

by KJHDRUM
Recommend Dealer
Yes
Employees Worked With
Chris Cochran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Wadolny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip? And the woman fighting cancer
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Mar 17, 2025 -

Nucar Chevrolet of New Castle responded

Thank you so much for the 5-star review! Your feedback means so much to our whole team!

March 15, 2025

The moment I walked into the service department I was greeted and quickly attended to. A very professional staff that were dedicated to solving my problem, which they did in a very timely manner. Thank y More

by igonzalez512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Mar 17, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your wonderful review! We're so glad to hear that our service team provided a professional and efficient experience. We appreciate your kind words and your trust in Nucar Mazda. Let us know if we can assist you in the future!

March 15, 2025

I like the fast and courteous service. In 13 years we’ve had one issue. More

by sugrbr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No longer works here
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Mar 17, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your loyalty over the past 13 years! We're glad to hear you appreciate our fast and courteous service. If there's ever anything we can do for you, we're always here to help!

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