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Nucar Chevrolet of New Castle - Service Center

New Castle, DE

4.3
176 Reviews

176 Reviews of Nucar Chevrolet of New Castle - Service Center

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July 04, 2025

Service is Top Notch! Diagnostic fees are a bit overboard when charged for every individual diagnostic. More

by Wayne.wilson8724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Wadolny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Jul 08, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind words about our service! We appreciate your feedback on diagnostic fees and will take it into consideration as we work to provide the best value and transparency for our customers.

July 04, 2025

Very easy to schedule and work with. Scheduler was very knowledgeable and friendly. Will go again More

by GOEAGLES1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scheduler
Jul 08, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the great review! We're glad scheduling was easy and that you had a positive experience. We look forward to seeing you again!

July 03, 2025

I dropped my car off at 7am and received the communication video and recommendations by 930am. I love the video that gives you a visual and why the recommendations. The maintenance and repairs d More

by jonestiwana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Jul 08, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the great feedback! We're glad you enjoyed the communication video and found it helpful. It's great to hear our team continues to provide thorough service and friendly support—we appreciate your trust!

June 29, 2025

WE LOVE OUR NuCAR STAFF. FRIENDLY & EASY TO WORK WITH. LOVE OUR KAREN AT THE FRONT DESK. More

by DIXWOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cochran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Wadolny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Nucar Chevrolet of New Castle responded

Thank you so much for the kind words! We're thrilled to hear you love our team—and we'll be sure to pass the love along to Karen at the front desk!

June 28, 2025

The worst experience ever! !!! Took the car in with two issues got it after a week wits same issues and some more Spent 6100.00 for absolutely nothing Call the dealer took More

by cosminmanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lacy Mort
Jun 30, 2025 -

Nucar Chevrolet of New Castle responded

We're very sorry to hear about your experience and truly understand your frustration. This is not the level of service we aim to provide, and we want to make things right. Please give our Service Manager a call at 877-687-1304 so we can review the situation in detail and work toward a resolution. Thank you for bringing this to our attention. Thank you.

June 26, 2025

Damien is the man I come all the way from Pennsylvania to deal with Damien who happens to be one of the best service people I've ever dealt with so that's the reason why I come to your dealership because he' More

by Bucky mayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien at service
Jun 27, 2025 -

Nucar Chevrolet of New Castle responded

Thank you so much for the awesome review! We’re thrilled to hear that Damien continues to go above and beyond—it means a lot that you travel all the way from Pennsylvania to work with him. We’ll be sure to pass along your kind words!

June 26, 2025

Chevy service was excellent. Was told service would take 2 to 4 hrs. Service was complete in less than 2. Great job More

by BISHOP_HENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian
Jun 27, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the great review! We're glad to hear your service was completed ahead of schedule and met your expectations. We appreciate your kind words!

June 23, 2025

Always great service! ! Only thing more i could ask for is for a car wash and vaccume when I get service. Adam Bunting is the best!! Seems to care alot about customers. More

by DIAMOND100204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Bunting
Jun 23, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind words! We're thrilled to hear you always have a great experience and that Adam takes such good care of you. We appreciate the feedback about the car wash and vacuum—it's noted!

June 20, 2025

My previous visit I dropped my car off the night before, the next day no call no inspection video. I called the following day to find out the service wasn't done so I wasn't coming back again. Melissa promi More

by Robert.Rowe
Recommend Dealer
Yes
Employees Worked With
Melissa & Rob S
Jun 23, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for giving us another chance! We’re glad Melissa was able to turn things around and that your most recent visit met expectations. We appreciate your patience and your feedback!

June 18, 2025

The man who checks me in evey service I don’t know his name black gentleman often wears a hat he is so nice. He makes my experience really great. I always get the service I request and if anything more ne More

by TRENEE_T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Jun 19, 2025 -

Nucar Chevrolet of New Castle responded

Thank you so much for your kind words! We’re thrilled to hear that your service experience has been consistently positive and that our team member has made such a great impression. We’ll be sure to pass along your appreciation—he’ll be glad to know his efforts make a difference. We look forward to seeing you next time!

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