Nucar Chevrolet of Lowell - Service Center
Lowell, MA
573 Reviews of Nucar Chevrolet of Lowell - Service Center
Don't go here if you're stranded! Last night my CEL came on. Being a former tech and GM Service Advisor I did some quick diag and determined the required repair and that it was indeed Last night my CEL came on. Being a former tech and GM Service Advisor I did some quick diag and determined the required repair and that it was indeed covered under Powertrain Warranty. I contacted the dealership via email before they even opened. With no response within 2 hours of them bring open, I called. While awaiting a call back, my vehicle worsened and was billowing smoke. At this point there were more than 5 working hours left in their working day so I just went straight over. Nathan offered for me to drop the vehicle off for repairs Monday or Tuesday. Again, being a former GM advisor I know alternate transportation is a possibility on warranty repairs. But Nathan refused alternate transportation. The required repair would take a competent technician 30-45 minutes. I was informed even leaving the vehicle for 5 hours, it would be an impossible task. Nathan didn't seem to care I was stuck between a rock and a hard place and offered no solutions other than leave your car, get yourself home and worry about it all yourself. Service staff are supposed to be helpful and empathetic, not display an I don't give a f*** attitude towards customers. Happy to say my next purchase won't be here! More
Awesome Collision Center I had my 2014 Silverado repaired at the collision center. They helped me get a rental with their agent onsite and had me on my way in no time. My truc I had my 2014 Silverado repaired at the collision center. They helped me get a rental with their agent onsite and had me on my way in no time. My truck was disassembled, painted and repaired in four days. The best part was the complete detailing they did to my truck as well. It is a black truck so they touched up any scratches it had and gave it the best cleaning it's had sinced I've owned it. When I picked it up I can honestly say it looked better than the day I bought it. (which was also at Lannan but their Woburn location). I would like to bring it back every few months and just have it detailed! The service was outstanding. Thanks. More
Most of the day wasted I had a 10 am service appointment for an oil change and to check some other issues. At 5 pm closing they had not even started to work on my car and ex I had a 10 am service appointment for an oil change and to check some other issues. At 5 pm closing they had not even started to work on my car and expected me to do without it for at least the next day. Their prices quoted were high, but it did not matter since they never did any work. They did not notify me of the excessive delay or otherwise keep me informed. More
Great Customer Experience Lannan exceeded my expectations. After a minor collision they professionally, courteously & quickly repaired my vehicle with a minimum of inconvenienc Lannan exceeded my expectations. After a minor collision they professionally, courteously & quickly repaired my vehicle with a minimum of inconvenience to me. I'm impressed More
I had my car towed to Lannan Chevrolet. I was a bit stressed because my 2002 car wouldn't start. Kevin Dogherty was really caring and calmed me down when I spoke with him on the phone. They repaired stressed because my 2002 car wouldn't start. Kevin Dogherty was really caring and calmed me down when I spoke with him on the phone. They repaired my car and in no time I was back on the road. I will go back to Lannan because I felt like my car was in good hands. More
There is nothing but good things to be said about the services at lannan chevrolet of lowell. All services is GREAT, FAST, and RELIABLE! For any reason you go to lannan chevrolet of lowell you will leave services at lannan chevrolet of lowell. All services is GREAT, FAST, and RELIABLE! For any reason you go to lannan chevrolet of lowell you will leave satisfied and happy you went there. :) More
Good customer service is all about bringing customers Good customer service is all about bringing customers back. It is about sending them away happy enough to pass positive feedback about the business Good customer service is all about bringing customers back. It is about sending them away happy enough to pass positive feedback about the business. I can’t say enough about how well the service department is run at Lannan of Lowell. It starts at the top and Darrell Fisher meets the needs of the customers. He is a great listener and will investigate and make sure that each customer is taken care of and leaving with their vehicle satisfied with the service. With this kind of service it makes you feel appreciated and leave with peace of mind knowing that your vehicle has been serviced properly. Thank you !!! More
the service i received at lannan was great,work was done fast and service i received was explained in full detail,very friendly,and you can tell that this dealership would go out of there way for there cust fast and service i received was explained in full detail,very friendly,and you can tell that this dealership would go out of there way for there customers,keep up the great work, More
Service was fast and easy you can tell this dealership goes out of its way to make customers happy,I was here on a Friday and the waiting room was kinda full and before you knew it the Service Manager cam goes out of its way to make customers happy,I was here on a Friday and the waiting room was kinda full and before you knew it the Service Manager came out with Donuts for everyone More
Very good work quick and explians details very well work is done in a timely manner and prices are reasonable i would recommend this place is done in a timely manner and prices are reasonable i would recommend this place More