Nucar Chevrolet of Lowell - Service Center

Excellent Customer Service Coordinator I was greeted by a very pleasant person which made my service a pleasant one. How you are treated when you first walk into a place is very important. I was greeted by a very pleasant person which made my service a pleasant one. How you are treated when you first walk into a place is very important. More

Mark is amazing! When my car broke down I instead the only place my car could get towed was Lannan and I'm so happy I did. Mark always takes great care of me and is ex When my car broke down I instead the only place my car could get towed was Lannan and I'm so happy I did. Mark always takes great care of me and is extremely pleasant More

Awesome customer service experience This was my first experience using Lannon's service dept. for my 2019 Traverse. The entire experience was flawless. I called for an appointment and wa This was my first experience using Lannon's service dept. for my 2019 Traverse. The entire experience was flawless. I called for an appointment and was promptly given one at my convenience. I received email reminder notifications to ensure i didn't miss the scheduled date. I was promptly greeted at my arrival and assigned a service writer. After a few minutes the paperwork was completed and I was given a ride home. I was called when the service was completed and they sent a car to pick me up. Everything that could be completed that day was taken care of. A factory bulletin item could not be completed but a follow up appointment was made at the convenience of my schedule. If this great service continues I'll be a long term customer. More

Great service as aleays Brought in for the regular service and everything went smoothly. Very fast professional and attentive. Highly recommend. They took me on time and Brought in for the regular service and everything went smoothly. Very fast professional and attentive. Highly recommend. They took me on time and got me out when promised More

Lannon is an awesome dealership Service department is fantastic They are easy to work with - fast - and complete We have been going to Lannon for 5 years Would not go anywhere el Service department is fantastic They are easy to work with - fast - and complete We have been going to Lannon for 5 years Would not go anywhere else ! More

Great Customer Service They always do great service and follow up with you every step of the way. A pleasure to do business with. I highly recommend them and they will con They always do great service and follow up with you every step of the way. A pleasure to do business with. I highly recommend them and they will continue to have my service! Thank you. More

Paid more than another shop down the street After my car didn't start three days in a row and my local shop didn't think it was the battery, I brought it to Lannan without an appointment becau After my car didn't start three days in a row and my local shop didn't think it was the battery, I brought it to Lannan without an appointment because I purchased it there along with an extended warranty (a little over a year ago). So I expected awesome service. Also I thought the extended warranty extended the initial makers bumper-to-bumper warranty So my first disappointment was finding out my car is one month out of the original makers warranty and the extended warranty doesn't cover a battery. My bad for not reading the fine print. On a positive note, Lannan ran diagnostics first thing the next day and told me it was the battery. They gave me a quote for a replacement with an 18 month warranty. I told them I wanted a battery with a longer warranty, such as Interstate. They called back saying their distributor didn't carry Interstate, but they could get a Ford original equipment battery which had a 3 year warranty. I made one call and found a service shop within a half mile who carried Interstate. After Lannan called the shop they quoted me a higher price than the service shop was selling it for. Lannan said they had to mark it up to make a profit. I found this disappointing because I ended up spending $30 more than if I went to the Interstate service shop who I found versus Lannan who I had spent north of $20,000 in late 2017. So much for customer service. More

Lifesaving gamechanger Lisa Scibilia was a lifesaver. I needed urgent work on my car and she was able to squeeze me in on New Years eve at the last minute, and Vicky in serv Lisa Scibilia was a lifesaver. I needed urgent work on my car and she was able to squeeze me in on New Years eve at the last minute, and Vicky in service helped to make it possible for my car to be finished the same day so I had it for work on Wednesday! On top of that, she got me a 10% discount as well! Thanks again! More

Very unhappy customer Where do I start.... First of I came in 7:30am Monday morning to have the new remotes programmed for my 2019 Traverse. (Remote start) I was told th Where do I start.... First of I came in 7:30am Monday morning to have the new remotes programmed for my 2019 Traverse. (Remote start) I was told this would take 30-40 mins. I sat and waited just about 3 hours! What is the point of even making an appointment? Also while I was here I went to look for the registration to my vehicle that I never received. Since I was there so early the only person in the showroom was Brian (sales manager). He told me he couldn’t find it and would figure it out and get back to me. I went to sit in the service waiting area. About and hour later my salesperson came over with new plates, registration and a screw gun in his hand. Said that he would be putting the new plates on the car. Wait, what?!? I had the Mrs. driving this car around for 10 days. The vehicles was not even registered! MA gives you 7 days if you have sold the other vehicle. Not 10. On top of all this they told my insurance against they would be transferring the plates, so come to find out 3 days later I have 2 vehicles registered and insured because nobody did the plate return to cancel the previous vehicle. What a xxxx joke! I didn’t even get an apology for this mess More

Always great I’ve been using Lannan for service for years. Always a great experience! Everyone is always so nice and very helpful. Scott Machado is a great mechani I’ve been using Lannan for service for years. Always a great experience! Everyone is always so nice and very helpful. Scott Machado is a great mechanic. More