Nucar Chevrolet of Lowell - Service Center

Never again I will NEVER go back! So for starters the vehicle was purchased here and was given free oil changes for life, we had no problems for a while until I h I will NEVER go back! So for starters the vehicle was purchased here and was given free oil changes for life, we had no problems for a while until I had to deal with Gary. So We were getting full synthetic oil changes in our 02 Town Car, well this time around they wouldn't give us the full synthetic after like three years of running Full synthetic typical of GM always trying to find a cheap way out just like the ignition switch scandal... but moving on.. after an argument with Gary I still did not receive my full synthetic oil and HAD to accept that. I then went on to ask that they use a Motorcraft oil filter FL820S because they are specially designed to keep oil pressure so that the timing chain tensioners do not fail. Now before you say "well this is a GM dealer" I usually bring my own filter for them but ran short on time this time and requested that they get it for me which iv done before and they did since they are $3.99 at Autozone. But needless to say they did not this time & they put a cheap STP filter on it which does not have the anti drain back valve that it needs to maintain oil pressure! & then to top it all off they put 5W-30 oil IN IT! It clearly states on the oil cap 5W-20 only & again this is because this particular motor will have timing tensioner & catalytic converter issues with heavier oil types... I am very disappointed with this dealer and will never recommend them or go back!! They got what they wanted, they wanted me gone & it worked More

Don't go here if you're stranded! Last night my CEL came on. Being a former tech and GM Service Advisor I did some quick diag and determined the required repair and that it was indeed Last night my CEL came on. Being a former tech and GM Service Advisor I did some quick diag and determined the required repair and that it was indeed covered under Powertrain Warranty. I contacted the dealership via email before they even opened. With no response within 2 hours of them bring open, I called. While awaiting a call back, my vehicle worsened and was billowing smoke. At this point there were more than 5 working hours left in their working day so I just went straight over. Nathan offered for me to drop the vehicle off for repairs Monday or Tuesday. Again, being a former GM advisor I know alternate transportation is a possibility on warranty repairs. But Nathan refused alternate transportation. The required repair would take a competent technician 30-45 minutes. I was informed even leaving the vehicle for 5 hours, it would be an impossible task. Nathan didn't seem to care I was stuck between a rock and a hard place and offered no solutions other than leave your car, get yourself home and worry about it all yourself. Service staff are supposed to be helpful and empathetic, not display an I don't give a f*** attitude towards customers. Happy to say my next purchase won't be here! More

Awesome Collision Center I had my 2014 Silverado repaired at the collision center. They helped me get a rental with their agent onsite and had me on my way in no time. My truc I had my 2014 Silverado repaired at the collision center. They helped me get a rental with their agent onsite and had me on my way in no time. My truck was disassembled, painted and repaired in four days. The best part was the complete detailing they did to my truck as well. It is a black truck so they touched up any scratches it had and gave it the best cleaning it's had sinced I've owned it. When I picked it up I can honestly say it looked better than the day I bought it. (which was also at Lannan but their Woburn location). I would like to bring it back every few months and just have it detailed! The service was outstanding. Thanks. More

Most of the day wasted I had a 10 am service appointment for an oil change and to check some other issues. At 5 pm closing they had not even started to work on my car and ex I had a 10 am service appointment for an oil change and to check some other issues. At 5 pm closing they had not even started to work on my car and expected me to do without it for at least the next day. Their prices quoted were high, but it did not matter since they never did any work. They did not notify me of the excessive delay or otherwise keep me informed. More

Great Customer Experience Lannan exceeded my expectations. After a minor collision they professionally, courteously & quickly repaired my vehicle with a minimum of inconvenienc Lannan exceeded my expectations. After a minor collision they professionally, courteously & quickly repaired my vehicle with a minimum of inconvenience to me. I'm impressed More

I had my car towed to Lannan Chevrolet. I was a bit stressed because my 2002 car wouldn't start. Kevin Dogherty was really caring and calmed me down when I spoke with him on the phone. They repaired stressed because my 2002 car wouldn't start. Kevin Dogherty was really caring and calmed me down when I spoke with him on the phone. They repaired my car and in no time I was back on the road. I will go back to Lannan because I felt like my car was in good hands. More

There is nothing but good things to be said about the services at lannan chevrolet of lowell. All services is GREAT, FAST, and RELIABLE! For any reason you go to lannan chevrolet of lowell you will leave services at lannan chevrolet of lowell. All services is GREAT, FAST, and RELIABLE! For any reason you go to lannan chevrolet of lowell you will leave satisfied and happy you went there. :) More

Good customer service is all about bringing customers Good customer service is all about bringing customers back. It is about sending them away happy enough to pass positive feedback about the business Good customer service is all about bringing customers back. It is about sending them away happy enough to pass positive feedback about the business. I can’t say enough about how well the service department is run at Lannan of Lowell. It starts at the top and Darrell Fisher meets the needs of the customers. He is a great listener and will investigate and make sure that each customer is taken care of and leaving with their vehicle satisfied with the service. With this kind of service it makes you feel appreciated and leave with peace of mind knowing that your vehicle has been serviced properly. Thank you !!! More

the service i received at lannan was great,work was done fast and service i received was explained in full detail,very friendly,and you can tell that this dealership would go out of there way for there cust fast and service i received was explained in full detail,very friendly,and you can tell that this dealership would go out of there way for there customers,keep up the great work, More

Service was fast and easy you can tell this dealership goes out of its way to make customers happy,I was here on a Friday and the waiting room was kinda full and before you knew it the Service Manager cam goes out of its way to make customers happy,I was here on a Friday and the waiting room was kinda full and before you knew it the Service Manager came out with Donuts for everyone More