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Nucar Chevrolet of Lowell - Service Center

Lowell, MA

4.6
572 Reviews

572 Reviews of Nucar Chevrolet of Lowell - Service Center

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October 15, 2024

Service department is terrible. Bought a brand new Traverse. Within a month the engine started making a very loud fluttering noise while at lights/idle. Brought it back under warran More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike "Marty" Martyniak
3.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Nucar Chevrolet of Lowell responded

Mike, I'm very sorry to hear about your experience. I want to be sure you are taken care of and that your new Traverse is operating properly. Please contact myself or our Service Director, Joe Dolci, at your earliest convenience to review your concerns and ensure we get to the bottom of any issue you are having. Sincerely, Steve Alesse General Manager

October 15, 2024

I really liked the person Jim O’Brien that handled my visit. He was responsive and easy to reach. He got a lot done and kept the cost down too. More

by TOMAMIRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim O’Brien
Oct 17, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for your wonderful review! I'm thrilled to hear about your positive experience with Jim at Nucar Chevrolet of Lowell. It's great to know that he was responsive and helped you keep costs down. I appreciate your feedback and look forward to seeing you again soon! - Steve Alesse, General Manager

October 14, 2024

Ike was very serviciable and informative. He was a pleasure to work with. Very informative and precise. More

by Mari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ikeis Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Baker
Oct 16, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for your kind words, Mari! We're thrilled to hear that Ike provided you with great service and was informative during your visit to Nucar Chevrolet of Lowell. It's always our goal to ensure a pleasant experience, and we appreciate you sharing your thoughts. We look forward to seeing you again! - Steve Alesse, General Manager

October 12, 2024

The most professional quality oriented dealership I have ever dealt with especially the collision center. There is none better. More

by PETER.JAMESON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Alesse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Scenna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike "Marty" Martyniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stempien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamal Antongeorgee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blaine Marren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Nucar Chevrolet of Lowell responded

Thank you so much for your kind words! I'm thrilled to hear that you had such a positive experience with our collision center at Nucar Chevrolet of Lowell. We pride ourselves on quality and professionalism, and it's wonderful to know we met your expectations. I look forward to serving you again in the future! - Steve Alesse, General Manager

October 12, 2024

Great serviceWhen I walked in, people were friendly and the truck was done within two hours More

by derekpierce1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Alesse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blaine Marren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with our friendly team at Nucar Chevrolet of Lowell and that your truck was ready in just two hours. I appreciate your feedback and look forward to serving you again in the future! - Steve Alesse, General Manager

October 12, 2024

Always friendly service and great experience by service staff. They have always explained what is needed and talk to you about what they did after. I drive about an hour from my house to dealership and wi More

by RLAGOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for your wonderful review! I'm thrilled to hear that you've consistently experienced friendly service at Nucar Chevrolet of Lowell. It's great to know that our team takes the time to explain the needed services and follow up with you afterward. Your loyalty, traveling an hour to see us, truly means a lot. I look forward to seeing you again for your next visit! - Steve Alesse, General Manager

October 11, 2024

Very professional. Jim O’Brien was especially helpful. As this was a fleet vehicle, he worked with Holman leasing to make sure all of our needs were met. Exceptional se More

by Timothy.richardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim O’Brien
Oct 14, 2024 -

Nucar Chevrolet of Lowell responded

Thank you, Timothy! I'm thrilled to hear about your positive experience with Jim at Nucar Chevrolet of Lowell. It's great to know that he was able to assist you with your fleet vehicle and coordinate with Holman leasing to meet your needs. I appreciate your kind words and look forward to serving you again in the future! - Steve Alesse, General Manager

October 11, 2024

steven and pedro were awesome, made buying my new truck easy, pedro answered all my questions even after hours. 100% recommend them to anyone More

by PEPINWATER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stempien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for choosing Nucar Chevrolet of Lowell for your new truck purchase! I am thrilled to hear that our team provided you with excellent service, making the buying process easy and efficient. It's great to know that Pedro went above and beyond to answer all your questions, even after hours. I appreciate your recommendation and look forward to assisting you or anyone you refer in the future! - Steve Alesse, General Manager

October 10, 2024

Not always you can be happy when bringing your car in for service. I won’t bore you with details but I had major issues with my vehicle for the 4th time. Luckily I tried Nucar and talked to Brian he helped m More

by Phillip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Oct 10, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for sharing your experience with us! I'm so glad to hear that Brian was able to assist you and your daughter with getting your vehicle back on the road. It's great to know everything has been running smoothly for the past two weeks. At Nucar Chevrolet of Lowell, I strive to provide the best service possible, and I appreciate your trust in us. I look forward to seeing you again! - Steve Alesse, General Manager

October 10, 2024

Nucar chevy is a place i go for all of my my car needs. I recently bought a new vehicle from them it was an easy and worry free. They have such a fantastic staff to there repair services all the way to the More

by BRITTNEY.POLCARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike "Marty" Martyniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ikeis Franco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Nucar Chevrolet of Lowell responded

Thank you so much for your kind words! I'm thrilled to hear that your experience at Nucar Chevrolet of Lowell was easy and worry-free. It's wonderful that you found our staff, including Marty and Franco, to be patient and compassionate throughout the process. I truly appreciate your recommendation and look forward to assisting you with all your car needs in the future! - Steve Alesse, General Manager

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