Nucar Chevrolet of Lowell - Service Center

The staff was extremely attentive to my time frame for delivery and remained open for me to process my purchase. delivery and remained open for me to process my purchase. More

Service department called wrong number when service was complete. Ended up without a car for an extra day... complete. Ended up without a car for an extra day... More

Pedro was very helpful and quick to get my car to me. positive experience on time, courteous BEST experience. positive experience on time, courteous BEST experience. More

Great people. Smart, honest, friendly, and helpful. Thank you for all your help. I'll be back soon. Smart, honest, friendly, and helpful. Thank you for all your help. I'll be back soon. More

Fast service they approve my financing very fast . . less then 5 days they have truck ready . less then 5 days they have truck ready More

Blake was my salesman - he made this a pleasant experience for me as opposed to stressful. I did not feel any pressure & he was very patient listening to what I wanted & what I did not. Responded experience for me as opposed to stressful. I did not feel any pressure & he was very patient listening to what I wanted & what I did not. Responded to a voicemail I left that same day. Plus he let me carry on talking about the B’s & Sox…. More

Lisa ? & Jim O'Brien were great to deal with and went well passed the extra mile to help with my transmission replacement. Thank you! & Jim O'Brien were great to deal with and went well passed the extra mile to help with my transmission replacement. Thank you! More

on time, courteous, quick, blah blah, blah, blah, blah, blah, blah, blah, blah, blah, blah blah, blah, blah, blah, blah, blah More

This service department is terrible. The “advisor” did not return calls, did not communicate that they were keeping my truck and left me stranded 45 miles from home. The next day he said The “advisor” did not return calls, did not communicate that they were keeping my truck and left me stranded 45 miles from home. The next day he said that they did not get to my truck because the traffic late in the day would not let them test drive and test my vehicle. More of the same on the second day. I had to show up face to face to get anything out of them. They finally test drove my vehicle and said that they could not see anything wrong. Two full days for a test drive and to check for codes. Do not use this service department. More

ZERO Star. The worst buying experience I have ever had (and I have bought a lot of vehicles in my life). They are not trustworthy. They are scammers. The GM wil The worst buying experience I have ever had (and I have bought a lot of vehicles in my life). They are not trustworthy. They are scammers. The GM will lie to you with a smile on his face. They do not stand by what they contractually say they would do. They won’t return your calls. They will tell you it’s fixed when it’s not. They will make you wait to bring your vehicle back in for weeks, then make you wait over an hour while they "pull a loaner car around for you," only to find out they don't have a loaner car for you and need to shuttle you to a rental car place, where you have to put your credit card down for a rental. All this occurs while you are on a strict schedule. They will charge your credit card weeks later! They do not care about being an ethical or honest business. They DO NOT CARE if you have a family member in the HOSPITAL that you need to get to, and they know about it. They just don’t care about the customer one bit. MULTIPLE people in the service department were very dishonest, hostile and combative. Multiple people across multiple departments make you go out of your way to get answers that wouldn't be difficult to answer if things were on the up and up. They won’t even fill out repair orders, so it doesn't get logged into Carfax! They do illegal things right in front of you. They won’t give you paperwork that is legally yours. EVERY aspect of this process was mind blowing! I am in shock at how badly they can treat customers and still be in business. They deserve to be investigated for bad business practices. This should not be allowed to happen to anyone. STAY AWAY from ALL Nucar Lannan and their parent company DCD Automotive Holdings that owns a lot of different dealers in the New England area and further! They have Zero integrity. I have dates of the entire experience and can prove what I am saying is true and factual. P.S. They respond to bad reviews with an insincere apology and ask for more info. They know exactly what they are doing and would not have this many bad reviews for the same reasons if they were honest about wanting to be better. One would hope going to a dealer you would deal with less B.S. and get more honesty than a private party deal. They are xxxxxxx scammers. Looking at other poor reviews -- these same issues are being brought up over and over again, over a wide range of years. They clearly do not care about cleaning up their act. There are 5 star reviews on here that after reading should not be labeled as 5 stars. More