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Nucar Chevrolet of Lowell - Service Center

Lowell, MA

4.5
560 Reviews

560 Reviews of Nucar Chevrolet of Lowell - Service Center

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November 29, 2023

Expensive! Work gloves left in back seat. Schedule was good cost of parts were very expensive More

by Washe44004
Recommend Dealer
No
Dec 01, 2023 -

Nucar Chevrolet of Lowell responded

We always want all our services provided at competitive prices, and consistently check to be sure that is happening. I would be happy to review your bill with you to ensure complete transparency, and make any appropriate adjustments. Please contact me at your earliest convenience to discuss further. Thank you! - Steve Alesse, General Manager

November 28, 2023

To chemicals a new laws The body shop team was great they were pleasant with us the whole time told us everything we needed to know and then the work got done in a timely manner and we picked up the vehicle More

by mrstan64
Recommend Dealer
Yes
Nov 29, 2023 -

Nucar Chevrolet of Lowell responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. - Steve Alesse, General Manager

November 27, 2023

Easy to schedule my appointment, prompt attention and notification of completion of services. I would recommend service at this dealership More

by kptheriault
Recommend Dealer
Yes
Nov 29, 2023 -

Nucar Chevrolet of Lowell responded

Thank you for the kind words. I'm completely committed to providing top-quality service and I'm thrilled to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Nucar Lannan Chevrolet of Lowell, I value our customers and I look forward to seeing you down the road. - Steve Alesse, General Manager

November 27, 2023

The work done was excellent, the customer service was really good as well. I was getting work done due to a accident but they made the car look as good as before. They even cleaned inside the car. Great More

by smith129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley, Peter Jameson
Nov 29, 2023 -

Nucar Chevrolet of Lowell responded

Thank you for your positive review, Smith! I am so glad to hear that you had a great experience with us. I strive to provide the best outcome and I appreciate your feedback. - Steve Alesse, General Manager

November 27, 2023

Ashley was very personable, helpful and knowledgeable throughout the process and the job was finished quicker than anticipated. I would definitely recommend your services to others. More

by markmcdonald141
Recommend Dealer
Yes
Employees Worked With
Ashley Boisvert
Nov 29, 2023 -

Nucar Chevrolet of Lowell responded

Mark, thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Ashley does for Nucar Lannan Chevrolet of Lowell and our customers. Hope to see you again soon! - Steve Alesse, General Manager

November 25, 2023

Courteous and prompt. I usually go to Woburn but never again. Lowell was much friendlier! More

by LGP1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Nov 28, 2023 -

Nucar Chevrolet of Lowell responded

I appreciate the kind words. I look forward to seeing you again in the future! - Steve Alesse, General Manager

November 23, 2023

Spoke to lisa, she called me back set up appt and everyone was friendly and got in and out on my recall More

by sarahnotes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa, and the service men/woman
Nov 24, 2023 -

Nucar Chevrolet of Lowell responded

I appreciate you for letting others know about your experience, Sarah! If you ever need anything in the future, please don't hesitate to let us know. Take care! - Steve Alesse, General Manager

November 22, 2023

Fast and efficient The quality of work was fast and efficient. I was very pleased with my experience More

by DGCOOK122189
Recommend Dealer
Yes
Nov 24, 2023 -

Nucar Chevrolet of Lowell responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. - Steve Alesse, General Manager

November 21, 2023

Not helpful. Does not communicate Didn't keep in touch re repairs extra damage found had car for 6 weeks when was told 1 to 2 weeks initially More

by Amshawz
Recommend Dealer
No
Nov 22, 2023 -

Nucar Chevrolet of Lowell responded

We appreciate your feedback.We pride ourselves on good communicationand transparency with our customers, and apologize that we fell short in this case.I would like to discuss your experience further with you so that we can identify and correct any processes issues moving forward.I would appreciate your time to discuss at your convenience.Best,Steve Alesse, General Manager

November 18, 2023

Not fixed, same issue is happening. Not happy that i have to keep going back More

by INFO@GCSSERVICESINC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Nucar Chevrolet of Lowell responded

Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. - Steve Alesse, General Manager

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