Nucar Chevrolet of Lowell - Service Center

Always have been happy with the service and the service people I come in contact with, if I trade my 20.15 Silverado in I will come here first. Truck is in mint condition but at 50,000 it’s time to change. people I come in contact with, if I trade my 20.15 Silverado in I will come here first. Truck is in mint condition but at 50,000 it’s time to change. More

Jim was very helpful and was able to help me in a timely manner even though they were short staffed and I was a holiday. manner even though they were short staffed and I was a holiday. More

I have never had an issue before and I have had my oil changed there ever since I got my 2017 Equinox. I had told the Service Advisor that I had a coupon for the oil change and tire rotation but he never changed there ever since I got my 2017 Equinox. I had told the Service Advisor that I had a coupon for the oil change and tire rotation but he never asked to see it and said that he would apply it to the invoice. The coupon that I had (coupon code : 8995W expires 10/7/2023) Coupon price was $89.95 which states that it is good for 6 Quarts Full synthetic oil, Tire Rotation, Change Oil filter. Top off ALL fluids, and perform Multi point Inspection. My 2017 Equinox has a 2.4_Liter_DOHC engine and when I check the invoice it said that my Package was $99.95 plus Tax and Hazardous waste. Also said that I was chargesd for 6 qt of oil. The spec in my manual says capacities for Engine Oil with filter for the 2.4L L4 Engine is 5 qt. So I went back in with my manual to find out why I was charged for 6 qts of oil when my vehicle only had a capacity of 5 qt. I was told I needed to talk to the service manager and I asked to talk with him. They said that he would be out when he check on the spec. When he did come out he told me that the car actually takes 5.5 qt of oil so they rounded it out to the 6 qt. Then he handed me a spec sheet (Document ID: 3745777) which is from Equinox, Terrain Service manual 9695836&pubSubSectionN... but it was for a 3.0L (LFW) and 3.6L (LFX, LFR, LFY and LLT) engines (6 qt.) and NOT for a 2.4L engine. So the real disappointment came when he said that he would give me the $2 cash to make up the difference. I declined the offer because with the coupon that I had it was a little more. I left after that. When I got home I checked previous invoices and they all said 5 qt. were used each time. The Service Advisor and Receptionist were both very nice and I didn't have an issue with them. Today I figured I would check my oil level and found the the level is over the fill level, I checked twice. My car had been sitting there for 6 hours so it should have been settled. Also it says on the coupon that "Top off All fluids" and my Windshield washer fluid wasn't topped off (can't see any). If it says that it is suppost to be done then it should be done. I'm a senior and veteran and when I get treated like I don't know what I'm talking about when I question something, I will just walk away and find someplace else to get my service done. Don't know who the Service Manager was. More

Everyone at the dealership was extremely nice and helpful, no matter what questions you had, they always were there to help. helpful, no matter what questions you had, they always were there to help. More

Everything came out fine. Service manager kept me informed of the progress, I will return in the future! Service manager kept me informed of the progress, I will return in the future! More

Very professional. Happy with my service. I'll be bringing my car to Nucar Lannan Chevrolet Happy with my service. I'll be bringing my car to Nucar Lannan Chevrolet More

I came on for a "diagnostic" of a rattling noise. After a short test drive, I was told that it wasn't anything to worry about. The service representative refused to investigate any further such as ac After a short test drive, I was told that it wasn't anything to worry about. The service representative refused to investigate any further such as actually taking it into the shop and looking into the problem. The new car that they sold me still sounds like maracas . More

Excellent service and courteous personnel as always. Always confident taking my car there for service or anything I need. Always confident taking my car there for service or anything I need. More

The staff at NU car were very professional but also really friendly, Pedro was excellent ! really friendly, Pedro was excellent ! More

The staff was extremely attentive to my time frame for delivery and remained open for me to process my purchase. delivery and remained open for me to process my purchase. More