Back

Nucar Chevrolet of Lowell - Service Center

Lowell, MA

4.6
647 Reviews

647 Reviews of Nucar Chevrolet of Lowell - Service Center

Sort by
May 07, 2024

I was charged $916 to change a starter. I feel $500 for labor was too much. They didn’t even wash my truck. No value here. More

by CAPTAINJFT9958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim or James
May 09, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for your feedback. We consistently audit our pricing to ensure we offer competitively priced services at all times. We are happy to review the necessary process to repair your vehicle with you. Please feel free to contact us so we can rectify any misunderstanding. We appreciate your business and look forward to speaking with you soon - Steve Alesse, General Manager

May 07, 2024

My first appointment was booked for my recall to be fixed and after an hour and a half of waiting, I was told that the job was not completed because Nucar did not have the part in stock. I booked another app More

by adadagou
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea.
May 10, 2024 -

Nucar Chevrolet of Lowell responded

Thank you, Adel, for sharing your experience with us. I am disappointed to hear about the issues you encountered with your recall service and the windshield wiper's alignment. We strive to provide top-notch service consistently, and we regret that we fell short during your visit. Please reach out to us directly so we can address these concerns and ensure your complete satisfaction. We are committed to resolving this matter promptly and upholding our high service standards. Thank you for bringing this to our attention. - Steve Alesse, General Manager

May 06, 2024

Nucar Chevrolet of Lowell made car shopping so easy. They were patient, kind, accommodating and extremely helpful. More

by JYBAKER99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Nucar Chevrolet of Lowell responded

Thank you so much for your glowing review! I'm delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and I can't wait to welcome you back soon. - Anthony Scenna, Lead Sales Manager

May 05, 2024

I needed a same day appt. , and was quickly accommodated. Keith was a great service person. More

by WARFORDSUZAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike "Marty" Martyniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith
May 08, 2024 -

Nucar Chevrolet of Lowell responded

Suzan, thank you for taking the time to share your feedback. Each employee is a valued member of the Nucar Lannan Chevrolet of Lowell team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! - Steve Alesse, General Manager

May 05, 2024

Great service, friendly staff, really went out of the way to make sure I got the car I was after. More

by ALEXRUTLEDGE44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike "Marty" Martyniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blaine Marren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Nucar Chevrolet of Lowell responded

Thank you so much for taking time out of your day to share your experience with everyone, Alex. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. - Steve Alesse, General Manager

May 05, 2024

Jim O. has always taken great care of my trucks even the ones that are not chevy More

by BWAYJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blaine Marren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim O'Brien
May 08, 2024 -

Nucar Chevrolet of Lowell responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. - Steve Alesse, General Manager

May 05, 2024

Good service and customer support. Problems resolved successfully. Call back from rep could have been better, but overall good service. More

by juliesan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
May 09, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for taking the time to provide this feedback, Julie. We strive to provide exceptional customer service to our customers, and are always trying to find ways to improve. Please feel free to reach out to me directly to discuss in more detail. Thanks again! - Steve Alesse, General Manager

May 04, 2024

From sales to service everyone is super friendly and professional! I will continue to buy vehicles and tell everyone looking to buy to go here ! More

by LHAYDEN319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Alesse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stempien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blaine Marren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for the feedback! I am happy to hear about your positive experience at Nucar Lannan Chevrolet of Lowell, and I am grateful you chose us for your automotive needs. I look forward to working with you again in the future! - Anthony Scenna, Lead Sales Manager

May 04, 2024

Great service and nice atmosphere , very helpful staff , costumer services on point , Jon was very helpful More

by PAISAMAN21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
May 07, 2024 -

Nucar Chevrolet of Lowell responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. - Steve Alesse, General Manager

May 04, 2024

Excellent service with fantastic communication, prompt and detailed updates, and payment for services rendered was made very and convenient More

by SBugs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kieth Wade
May 07, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! - Steve Alesse, General Manager

...
22
...