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Nucar Chevrolet of Lowell - Service Center

Lowell, MA

4.6
574 Reviews
Call Service Center (978) 458-2526

574 Reviews of Nucar Chevrolet of Lowell - Service Center

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April 30, 2024

Great overall service on my vehicle but lack of communication from service advisor which was pretty disappointing. More

by Jacob Boucher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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May 03, 2024 -

Nucar Chevrolet of Lowell responded

Jacob - we appreciate the feedback. Good communication with our customers is a fundamental priority for us, and I apologize that our processes broke down in this case. I assure you that we will work to improve. Our Service Team does a great job overall, and I'm glad they were able to ultimately take care of you. Please feel free to contact me directly to discuss in more detail, as this information is very useful in implementing positive changes. - Steve Alesse, General Manager

April 30, 2024

Very efficient We were in and out in a timely manner. will be back no problem More

by frankjason1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Blaine Marren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Nucar Chevrolet of Lowell responded

Frank, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. - Steve Alesse, General Manager

April 20, 2024

Awsome to deal with . Aaaaaaaaaaaaaaaaaaaaabbbbbbbbbbb. Ccccc ddddd eeeee fffff gggh hhhh iiii jjj kkkk lllll More

by DEMAC35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Scenna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blaine Marren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Nucar Chevrolet of Lowell responded

Thank you so much for the 5-star feedback! It was a pleasure working with you and I hope to see you in again soon. - Steve Alesse, General Manager

April 19, 2024

A+ across the board! !! Collision center is great! Staff is friendly. Communicative. Knowledgeable. Will return!! More

by ashb978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sophia
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Apr 22, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. - Steve Alesse, General Manager

April 18, 2024

The collision center did a great job fixing the front end of the car and any unseen damage. They answered any questions I had during the process. More

by chdyob
Recommend Dealer
Yes
Employees Worked With
I only had dealings with the collision center and both people there were helpful.
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Apr 19, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for this amazing review! We really appreciate your business. - Steve Alesse, General Manager

April 11, 2024

Efficient and timely messages about repair status. Helpful interface with rental pickup and return. Courteous staff. More

by Scottie F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stempien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamal Antongeorgee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for leaving us this great review, Scottie! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! - Steve Alesse, General Manager

April 07, 2024

Dealership was able to take vehicle within 48 hours which I appreciated. It was the reason I chose service with you vs. two weeks out somewhere else. More

by pat.mcdonough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. was good.
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Apr 11, 2024 -

Nucar Chevrolet of Lowell responded

We appreciate your input, Pat. We're glad to hear that you are consistently impressed with the service we offer here at Nucar Lannan Chevrolet of Lowell. If there is anything more we can do for you please come back and see us any time! Take care! - Steve Alesse, General Manager

April 06, 2024

The service I received from Joe and Bryan was amazing! They we’re always attentive! More

by maguire.kristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Dolci and Bryan Kezima
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Apr 09, 2024 -

Nucar Chevrolet of Lowell responded

Thank you so much for taking the time to share your feedback with us, Kristina! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - Steve Alesse, General Manager

April 02, 2024

Easy to deal with, just drop off the car and they do the work, good quality, work, and like magic. The car is new. More

by jncadena
Recommend Dealer
Yes
Employees Worked With
Pete Jameson & staff
Report | Print
Apr 04, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! - Steve Alesse, General Manager

March 29, 2024

If you love your truck, don't take them to fix it, they don't understand anything, I took my 2021 Silverado 3 times there and they didn't do a good job! I had to take it somewhere else! More

by masonrynorthshore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Repair
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Mar 29, 2024 -

masonrynorthshore responded

Repair

Mar 29, 2024 -

Nucar Chevrolet of Lowell responded

We apologize for not being able to fit you in today, as we had an unusually high volume of customers with prearranged appointments. We truly value our customers, and always make every effort to accommodate their timing needs. I see that we were able to successfully complete several previous repairs for you, and hope you will give us another opportunity to serve you. Please feel free to reach out to me directly to discuss further. Sincerely, Steve Alesse, General Manager.

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