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Nucar Chevrolet of Lowell - Service Center

Lowell, MA

4.5
523 Reviews

523 Reviews of Nucar Chevrolet of Lowell - Service Center

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March 03, 2024

Extremely expensive and unnecessary when it comes to service. Sales department will upsell you on everything then not provide information on the warranty they sell you. Place is a joke, no accountabilit More

by aboisvert978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Alesse
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Scenna
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike "Marty" Martyniak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stempien
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Heath
Mar 05, 2024 -

Nucar Chevrolet of Lowell responded

Please contact me at your earliest convenience so that I can understand your issue and get you the help that you need. Sincerely, Steve Alesse, General Manager

March 03, 2024

For the most part, it’s a pretty good dealership, people are usually friendly. But I don’t think it should take 2 hours for an oil change to be completed. Also, when I showed up for my appointment, I was to More

by AuntieSassy4
Recommend Dealer
Yes
Employees Worked With
Steve Alesse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Nucar Chevrolet of Lowell responded

Thanks for your great review. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I'm glad that this was the case for you. Please let us know if there's anything else we can do for you. - Steve Alesse, General Manager

March 01, 2024

Great experience with all the service Was an outstanding place nice and clean and speedy service More

by P.demonico
Recommend Dealer
Yes
Employees Worked With
Don't remember but great guy
Mar 01, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! - Steve Alesse, General Manager

February 27, 2024

The repair was done fairly quickly, the repair was done very well and the truck looks like it never was in an accident. It did initially take a while for the dealership to get the parts needed in order to More

by ibrokethesputnik
Recommend Dealer
Yes
Employees Worked With
Ashley Boisvert
Feb 29, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! - Steve Alesse, General Manager

February 25, 2024

Love our experience We will very pleased with the service We would buy another car there More

by GGERALD45
Recommend Dealer
Yes
Employees Worked With
Blake
Feb 28, 2024 -

Nucar Chevrolet of Lowell responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! - Steve Alesse, General Manager

February 24, 2024

Very happy with the salesman knowledge about the vehicle I was looking for. I was also happy with the overall process of purchasing a car! More

by CAPPYSR
Recommend Dealer
Yes
Employees Worked With
Jamal
Feb 27, 2024 -

Nucar Chevrolet of Lowell responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! - Steve Alesse, General Manager

February 23, 2024

Jamal was very helpful throughout the experience. He was knowledgeable of the vehicle that I wanted and was not over the top. More

by Kmrurak
Recommend Dealer
Yes
Employees Worked With
Jamal
Feb 26, 2024 -

Nucar Chevrolet of Lowell responded

Thank you so much for taking the time to share your feedback with us! I will share your comments with Jamal and I look forward to working with you again down the road. - Steve Alesse, General Manager

February 22, 2024

I was absolutely satisfied with everyone that I came in contact with in the service department. Very helpful and friendly 😊 More

by ducksfore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
Feb 23, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! - Steve Alesse, General Manager

February 11, 2024

Great communication When they thought the jeep was done it ran into a few more issues and they went above and beyond to figure out what the problem was More

by foggryan9
Recommend Dealer
Yes
Employees Worked With
Pete
Feb 13, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. - Steve Alesse, General Manager

February 05, 2024

CAME PRE APPROVED ASKED MULTIPLE TIMES NOT TO RUN MY CREDIT AND THEY DID ANYWAY, ALSO CAR WAS NOT DELIVERED ON TIME More

by RANDALL.NICHOLS
Recommend Dealer
No
Employees Worked With
Blake or Blain and business manager
Feb 05, 2024 -

Nucar Chevrolet of Lowell responded

Mr. Nichols, I apologize for the delay in getting your new vehicle registered, causing a delay in your delivery time. The MA Registry system was indeed experiencing down time which caused the issue. Thankfully, our Registry officer came in on Saturday once the system was back online and got the registration processed for you so that the delay was minimized as much as possible. We appreciate your patience. We also appreciate your business, so please don't hesitate to reach out with any other questions or concerns. Best, Steve Alesse, General Manager

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