Back

Nucar Chevrolet of Lowell - Service Center

Lowell, MA

4.6
640 Reviews

640 Reviews of Nucar Chevrolet of Lowell - Service Center

Sort by
April 04, 2025

Everything was great as I previously mentioned! My family has purchased three cars at your location and have always been satisfied with your service and collision dept. Thank you! More

by FRECHETTE291
Recommend Dealer
Yes
Employees Worked With
The head if the auto body dept. For the oil change a gentleman and also a lady at the back counter. When I first entered the repair dept, I was very courteously greeted. When I was paying, I asked if paper checklists of things checked were given anymore.
April 01, 2025

Service reminders were plentiful. Staff was helpful. Appointment was done in a timely manner. Will return. More

by SOXFAN625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service staff
Apr 02, 2025 -

Nucar Chevrolet of Lowell responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Nucar Chevrolet of Lowell, with helpful staff and timely service. We truly appreciate your feedback and look forward to welcoming you back for your next visit! - Steve Alesse, General Manager

April 01, 2025

I called to set up appt. to take care of recall. When I arrived they had no clue what the recall was about, I had to explain it to them then show them the letter I got from More

by BUBBA51363
Recommend Dealer
No
Employees Worked With
JIM O'Brien was the service advisor. He was very professional and did his best to help.
Apr 04, 2025 -

Nucar Chevrolet of Lowell responded

We apologize for any confusion. Computers are a great thing, unless they are experiencing errors... We're glad everything was ultimately taken care of. Please reach out with any other questions or concerns. Best, Joe Dolci, Service Manager

March 31, 2025

Excellent service Very knowledgeable always kept in touch with an update from the time I entered dealership More

by Jjm
Recommend Dealer
Yes
Employees Worked With
Jim
Apr 01, 2025 -

Nucar Chevrolet of Lowell responded

Thank you for the wonderful review! We at Nucar Chevrolet of Lowell are thrilled to hear that you received excellent service and appreciated the communication throughout your visit. Your satisfaction is our top priority, and we look forward to seeing you again soon! - Steve Alesse, General Manager

March 29, 2025

Very welcoming and efficient. Well run and all staff members were professional. Never felt pressured. More

by BKCOFFEY
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Veras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Nucar Chevrolet of Lowell responded

Thank you for your wonderful feedback! We at Nucar Chevrolet of Lowell are delighted to hear that you found our team welcoming and efficient. It's our goal to provide a professional and pressure-free experience for our customers. We appreciate your support and look forward to seeing you again soon! - Steve Alesse, General Manager

March 28, 2025

Staffs are friendly and helpful. The waiting room is clean. The staffs are friendly and helpful. They listened to me about the problems of my car carefully and fixed the issues. More

by zshirley0927
Recommend Dealer
Yes
Mar 29, 2025 -

Nucar Chevrolet of Lowell responded

Thank you for your wonderful feedback, Shirley! We are thrilled to hear that you found our staff at Nucar Chevrolet of Lowell to be friendly and helpful. It’s great to know that they listened to your concerns carefully and addressed the issues with your car effectively. We appreciate your kind words and look forward to welcoming you back next time! - Steve Alesse, General Manager

March 26, 2025

Buying was easy no hassles the whole thing was smooth eWorld do it again people were not pushy More

by KJFLAHERTY1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike "Marty" Martyniak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Veras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Nucar Chevrolet of Lowell responded

Thank you for your wonderful review! We're thrilled to hear that your buying experience at Nucar Chevrolet of Lowell was smooth and hassle-free. It's great to know our team made you feel comfortable without being pushy. We appreciate your feedback and look forward to assisting you again in the future! - Steve Alesse, General Manager

March 26, 2025

Took longer than expected to due lube oil filter. Thought prices were higher than expected More

by MIKEA1023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell
Mar 28, 2025 -

Nucar Chevrolet of Lowell responded

Thank you for your feedback. We’re sorry to hear the wait time and pricing didn’t meet your expectations. While we strive to provide quality service efficiently and at fair pricing, we understand your concerns and appreciate you bringing them to our attention. If you’d like to discuss your visit further, we’d be happy to speak with you directly.

March 25, 2025

Five stars for service advisor, Mitchell. Patient, good communication. Investigated and addressed all of my concerns . More

by TPCHUNIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Veras
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Nucar Chevrolet of Lowell responded

Thank you for the great review! We’re glad to hear Mitchell took such good care of you—he’ll really appreciate the shoutout!

March 21, 2025

I do not recommend this place to anyone. I took my car to this place with a problem with the power staring engine. The steering wheel was stuck. When I left it there, they only changed the m More

by tp6418050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Alesse
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Nucar Chevrolet of Lowell responded

We’re sorry to hear about your experience and understand your frustration. However, we want to clarify that our technicians diagnosed and repaired the issue based on the symptoms and data available at the time. While we regret that the initial repair didn’t resolve the full issue, our team offered a follow-up appointment to re-evaluate and make it right. We’d still like the opportunity to speak with you further about this. Please give us a call at 978-301-8506 so we can review your concerns and see how we can help. Thank you.

1
...