Nucar Chevrolet of Lowell

Never again I will NEVER go back! So for starters the vehicle was purchased here and was given free oil changes for life, we had no problems for a while until I h I will NEVER go back! So for starters the vehicle was purchased here and was given free oil changes for life, we had no problems for a while until I had to deal with Gary. So We were getting full synthetic oil changes in our 02 Town Car, well this time around they wouldn't give us the full synthetic after like three years of running Full synthetic typical of GM always trying to find a cheap way out just like the ignition switch scandal... but moving on.. after an argument with Gary I still did not receive my full synthetic oil and HAD to accept that. I then went on to ask that they use a Motorcraft oil filter FL820S because they are specially designed to keep oil pressure so that the timing chain tensioners do not fail. Now before you say "well this is a GM dealer" I usually bring my own filter for them but ran short on time this time and requested that they get it for me which iv done before and they did since they are $3.99 at Autozone. But needless to say they did not this time & they put a cheap STP filter on it which does not have the anti drain back valve that it needs to maintain oil pressure! & then to top it all off they put 5W-30 oil IN IT! It clearly states on the oil cap 5W-20 only & again this is because this particular motor will have timing tensioner & catalytic converter issues with heavier oil types... I am very disappointed with this dealer and will never recommend them or go back!! They got what they wanted, they wanted me gone & it worked More

Customer Service Sales person Jimmy T is a credit to your company. Great service and no pressure. I didnt intend to purchase a car thr day i went looking. I have worke Sales person Jimmy T is a credit to your company. Great service and no pressure. I didnt intend to purchase a car thr day i went looking. I have worked in retail for 40 yrs and customer service is my thing. Jimmy's professionslism ensured i had a great experience. Joe Baker the business manager should be recognized also. He took the time to explainballmy options without any pressure. Another great experience. Already spreading the word about your dealership. Thank you. Butch Ernst More

Don't go here if you're stranded! Last night my CEL came on. Being a former tech and GM Service Advisor I did some quick diag and determined the required repair and that it was indeed Last night my CEL came on. Being a former tech and GM Service Advisor I did some quick diag and determined the required repair and that it was indeed covered under Powertrain Warranty. I contacted the dealership via email before they even opened. With no response within 2 hours of them bring open, I called. While awaiting a call back, my vehicle worsened and was billowing smoke. At this point there were more than 5 working hours left in their working day so I just went straight over. Nathan offered for me to drop the vehicle off for repairs Monday or Tuesday. Again, being a former GM advisor I know alternate transportation is a possibility on warranty repairs. But Nathan refused alternate transportation. The required repair would take a competent technician 30-45 minutes. I was informed even leaving the vehicle for 5 hours, it would be an impossible task. Nathan didn't seem to care I was stuck between a rock and a hard place and offered no solutions other than leave your car, get yourself home and worry about it all yourself. Service staff are supposed to be helpful and empathetic, not display an I don't give a f*** attitude towards customers. Happy to say my next purchase won't be here! More

Best dealer ever After an absolute horrible experience at another chevy dealer i stopped in to Lannan to see what they could do for me. Not only did they have exactly After an absolute horrible experience at another chevy dealer i stopped in to Lannan to see what they could do for me. Not only did they have exactly what i was looking for, they also had me in and out in less than 24 hours. Absolute pleasure doing business here and will be back in the future to purchase another vehicle. More

Awesome experience! My dad and I were searching a car for myself so I can handle this miserable weather. Jimmy came to our attention right away and led us to the equinox My dad and I were searching a car for myself so I can handle this miserable weather. Jimmy came to our attention right away and led us to the equinox lt awd 2012. He let me take it for a good test drive and I truly loved the car. My dad recently purchased his new Chevy Silverado truck at this location and he also enjoyed his experience. Jimmy thoroughly made sure my trade was taken care of and he also made sure to introduce me to the car at the end of the sale. I look forward to continue working with these guys. More

Awesome Collision Center I had my 2014 Silverado repaired at the collision center. They helped me get a rental with their agent onsite and had me on my way in no time. My truc I had my 2014 Silverado repaired at the collision center. They helped me get a rental with their agent onsite and had me on my way in no time. My truck was disassembled, painted and repaired in four days. The best part was the complete detailing they did to my truck as well. It is a black truck so they touched up any scratches it had and gave it the best cleaning it's had sinced I've owned it. When I picked it up I can honestly say it looked better than the day I bought it. (which was also at Lannan but their Woburn location). I would like to bring it back every few months and just have it detailed! The service was outstanding. Thanks. More

Most of the day wasted I had a 10 am service appointment for an oil change and to check some other issues. At 5 pm closing they had not even started to work on my car and ex I had a 10 am service appointment for an oil change and to check some other issues. At 5 pm closing they had not even started to work on my car and expected me to do without it for at least the next day. Their prices quoted were high, but it did not matter since they never did any work. They did not notify me of the excessive delay or otherwise keep me informed. More

New Car Purchase I have been going to a lot of dealership looking for a new car needed to feel like I was not going to be taking advantage of ,or rushed into somethin I have been going to a lot of dealership looking for a new car needed to feel like I was not going to be taking advantage of ,or rushed into something I was not sure of and needed to feel like I could trust the dealership .Well I found that and more at Lannan Chevrolet in Lowell Ma .From the time I walked in still the final purchase of my new SUV was a wonderful experience . My salesman Michael Pucillo was very friendly,efficient and patient for this was a big decision for me. This will be the only dealership I will be dealing with in the future even if it is 1 1/2 hours away. Thank you for the wonderful Suv it is everything you promise and more Joyce Babineau More