Nucar Chevrolet of Lowell

Paid more than another shop down the street After my car didn't start three days in a row and my local shop didn't think it was the battery, I brought it to Lannan without an appointment becau After my car didn't start three days in a row and my local shop didn't think it was the battery, I brought it to Lannan without an appointment because I purchased it there along with an extended warranty (a little over a year ago). So I expected awesome service. Also I thought the extended warranty extended the initial makers bumper-to-bumper warranty So my first disappointment was finding out my car is one month out of the original makers warranty and the extended warranty doesn't cover a battery. My bad for not reading the fine print. On a positive note, Lannan ran diagnostics first thing the next day and told me it was the battery. They gave me a quote for a replacement with an 18 month warranty. I told them I wanted a battery with a longer warranty, such as Interstate. They called back saying their distributor didn't carry Interstate, but they could get a Ford original equipment battery which had a 3 year warranty. I made one call and found a service shop within a half mile who carried Interstate. After Lannan called the shop they quoted me a higher price than the service shop was selling it for. Lannan said they had to mark it up to make a profit. I found this disappointing because I ended up spending $30 more than if I went to the Interstate service shop who I found versus Lannan who I had spent north of $20,000 in late 2017. So much for customer service. More

Recent purchase Jimmy was great to work with. No pressure sales. He did everything he said he would and my vehicle was ready when he said it would be. Joe (finance) w Jimmy was great to work with. No pressure sales. He did everything he said he would and my vehicle was ready when he said it would be. Joe (finance) was also great. More

Fantastic From sales, finance to management was a pleasure to deal with. Went out of their way to locate the vehicle my daughter wanted. Thank you From sales, finance to management was a pleasure to deal with. Went out of their way to locate the vehicle my daughter wanted. Thank you More

Lifesaving gamechanger Lisa Scibilia was a lifesaver. I needed urgent work on my car and she was able to squeeze me in on New Years eve at the last minute, and Vicky in serv Lisa Scibilia was a lifesaver. I needed urgent work on my car and she was able to squeeze me in on New Years eve at the last minute, and Vicky in service helped to make it possible for my car to be finished the same day so I had it for work on Wednesday! On top of that, she got me a 10% discount as well! Thanks again! More

Very unhappy customer Where do I start.... First of I came in 7:30am Monday morning to have the new remotes programmed for my 2019 Traverse. (Remote start) I was told th Where do I start.... First of I came in 7:30am Monday morning to have the new remotes programmed for my 2019 Traverse. (Remote start) I was told this would take 30-40 mins. I sat and waited just about 3 hours! What is the point of even making an appointment? Also while I was here I went to look for the registration to my vehicle that I never received. Since I was there so early the only person in the showroom was Brian (sales manager). He told me he couldn’t find it and would figure it out and get back to me. I went to sit in the service waiting area. About and hour later my salesperson came over with new plates, registration and a screw gun in his hand. Said that he would be putting the new plates on the car. Wait, what?!? I had the Mrs. driving this car around for 10 days. The vehicles was not even registered! MA gives you 7 days if you have sold the other vehicle. Not 10. On top of all this they told my insurance against they would be transferring the plates, so come to find out 3 days later I have 2 vehicles registered and insured because nobody did the plate return to cancel the previous vehicle. What a xxxx joke! I didn’t even get an apology for this mess More

Great service Did Not feel pressured at all. Very friendly staff. Very organized the transaction went as smooth as can be. Vehicle was spotless and detailed when I Did Not feel pressured at all. Very friendly staff. Very organized the transaction went as smooth as can be. Vehicle was spotless and detailed when I picked it up. More

Jimmy is an asset to the lannan family.. Well let me start by saying this 2018 Silverado is my fifth vehicle from lannan in. Lowell. They know me by my first name , that in itself speaks for Well let me start by saying this 2018 Silverado is my fifth vehicle from lannan in. Lowell. They know me by my first name , that in itself speaks for itself. As for jimmy t. I couldn’t ask for a more friendly, knowledgeable, or professional sales man, he answered any and all questions I had about the new technology in this vehicle , and I had plenty , he took the time to demonstrate each and every system in the truck, and what I didn’t understand he did it again until I got it. Honestly I still don’t have it all down yet, but jimmy is always there for me when I need him , and I will I’m sure. From the start with my first Tahoe we’ve struck up a friendship over the years . In closing both myself and my wife wouldn’t even consider any future purchases from any one else but jimmy t. Keep up the good work pal . Sincerely your friends. John & Cathy Tello......... More

Always great I’ve been using Lannan for service for years. Always a great experience! Everyone is always so nice and very helpful. Scott Machado is a great mechani I’ve been using Lannan for service for years. Always a great experience! Everyone is always so nice and very helpful. Scott Machado is a great mechanic. More

Awesome car buying experience! Jimmy T got me everything I wanted and then some! He really knows how to make car buying painless! All my expectations were met and everything was exp Jimmy T got me everything I wanted and then some! He really knows how to make car buying painless! All my expectations were met and everything was explained to me so I could understand it! I love all the extras he provided me with! I have been talking about Jimmy T. and Lannan Chevrolet in the most positive way to everyone! Thanks so much for everything! More

Buying used made easy We were in the market for a dependable used car. Something a handful of years old with low mileage and a good history. Jimmy T showed us a perfect exa We were in the market for a dependable used car. Something a handful of years old with low mileage and a good history. Jimmy T showed us a perfect example in Chevy Cruze. After a leisurely test drive by ourselves, we returned to Jimmy T where he sat us down and went over all the items the car comes with. This was a CPO vehicle with remaining factory warranties. Jimmy was easy to listen to and did an exceptional job of describing the benefits of dealing with Lannan. He even reduced the price! He made sure the remote start system was operable and furnished new remote key rings. He also furnished us with new floor mats and the car looked brand new when we picked it up. He also followed up with phone calls to make sure all was okay. In short, They made the entire experience leisurely and enjoyable. I will definitely consider Lannan for my future purchases. Thanks Lannan! Bob Donadio More