Nucar Chevrolet of Lowell

Initially okay. Delivery day was confusing. Initially everything was okay. Salesman was informative. After paperwork was signed we felt abandoned. The technician who did inspection gave us Initially everything was okay. Salesman was informative. After paperwork was signed we felt abandoned. The technician who did inspection gave us the key and at that point we didn't see salesman. I had to look for him to come and explain the functions of the car to my wife. We were given the manual for a 2016 vehicle. We need to get a manual for a 2015 vehicle. We are also waiting for a second key. More

Great experience The car buying experience could not have been any better from start to finish. Everyone there was extremely helpful and made the process as easy as p The car buying experience could not have been any better from start to finish. Everyone there was extremely helpful and made the process as easy as possible. More

Great people, stress free process Really enjoyed working with the salesperson and finance manager to make this my best car buying experience to date. Looking forward to working with t Really enjoyed working with the salesperson and finance manager to make this my best car buying experience to date. Looking forward to working with them in the future. More

Service was good but warrantee info not applied at time of s Service center was not able to locate my Master Tech Warrantee and attemted to charge me full price for the service. I had to go down to the dealersh Service center was not able to locate my Master Tech Warrantee and attemted to charge me full price for the service. I had to go down to the dealership and follow up with the underwriter to get confirmation on my warrantee. This is the 3rd time I have had to go up the ladder to get my warantee applied to my service. Please make a notation on my account regarding my warantee information so this does not happen again in the future. More

99% of the time, all the time. Great sales, finance and management!!! My only complaint would be that the service department did not follow up fully on a concern that I have. I felt Great sales, finance and management!!! My only complaint would be that the service department did not follow up fully on a concern that I have. I felt swept aside. As if my complaint was not worth their time. More

INSPECTION STICKER EVERYONE WAS VERY HELPFUL AND SUPPORTIVE. PLEASANT AND FRIENDLY. ON TOP OF THEIR GAME NO WAIT TIME EXCEPT WHEN SERVICE WAS BEING RENDERED. ALSO INFORM EVERYONE WAS VERY HELPFUL AND SUPPORTIVE. PLEASANT AND FRIENDLY. ON TOP OF THEIR GAME NO WAIT TIME EXCEPT WHEN SERVICE WAS BEING RENDERED. ALSO INFORMATIVE ON HOW LONG IT WOULD TAKE. More

New Traverse Delivery As part of my delivery process for my 2019 Traverse, I was give a tour of the service area and introduced to members of the team. All were very welcom As part of my delivery process for my 2019 Traverse, I was give a tour of the service area and introduced to members of the team. All were very welcoming and should I have any questions, to let them know. More

Best Car Buying Experience Yet! I am a person who HATES shopping for a new vehicle. I had used Lannan's service department since moving to the area so I went there when it was time I am a person who HATES shopping for a new vehicle. I had used Lannan's service department since moving to the area so I went there when it was time for a new vehicle. The experience could not have been easier or more straightforward. Definitely my best car buying experience yet. Steve Stempien and Joseph Baker were great to work with and all of the employees that I spoke to at the dealership were welcoming and knowledgeable. More

New Truck purchase Sales crew was very patient and accommodating . The truck selection was good. The salesman let me try out several trucks, and even let me take one on Sales crew was very patient and accommodating . The truck selection was good. The salesman let me try out several trucks, and even let me take one on my own. They worked with me on all aspects of the sale More

Great service Isaac and Joe did a great job processing my trade and new lease. Fast friendly service with no haggle or hassle. Will recommend Lannan to family and f Isaac and Joe did a great job processing my trade and new lease. Fast friendly service with no haggle or hassle. Will recommend Lannan to family and friends. More