Nucar Chevrolet of Lowell

Very mixed review. The sales aspect was great. Met Chris on a Sunday and 2 hours later signed the deal on my CPO Sierra HD Denali back in July 2023. I sold the truck The sales aspect was great. Met Chris on a Sunday and 2 hours later signed the deal on my CPO Sierra HD Denali back in July 2023. I sold the truck in December 2023. In early January 2024 I requested a refund of my extended service warranty and GAP insurance. I was told it would be 6-8 weeks for my refund, but closer to 8 weeks. About a month later, I received a check from the former lien holder for the GAP portion. At 8 weeks I followed up with Mason Moore from the finance office who informed me that the refund check was sent on 2/26/24, but was sent to my old address in NH, even though they had my new address in NC. I told him that it should be forwarded to my new address and we would give it a few days. Nearly 2 weeks later, no check.. but I am getting forwarded mail. I again reached out to Mr. Moore and was told he would update me “when this is resolved” whatever that means. I know, with absolute fact, that the funds were refunded to the dealer from their underwriter in January but they have dragged their heels cutting the check for the nearly $4000 refund. My next move is to file a claim in the courts later this week if still no response. Moral of the story, sales good, but shop around for your extended warranty. Shop other GM dealers for a GM backed warranty and get the best price. And don’t finance the warranty through your loan. We did this with previous cars. We had much better pricing, better warranty service and when we cancelled the warranty it was cancelled and refunded in days. More

Arrived had brakes replaced on the back of truck. Left the building got less than a mile away and returned due to a problem with the rear brakes Left the building got less than a mile away and returned due to a problem with the rear brakes More

Took way too long for parts to arrive Jim was excelent and knowledgeable Good rating and knowledgeable Good rating More

Friendly, clear communication Brought car in for problem diagnosing and was successfully able to find and record the error codes while they were still actively on diagnosing and was successfully able to find and record the error codes while they were still actively on More

Everyone was professional and courteous. They had my truck done fairly quickly and were through in explaining what had been done for my tune up! Great service. They had my truck done fairly quickly and were through in explaining what had been done for my tune up! Great service. More

Listen to what I was looking for and was responsive when I needed him and had questions I needed him and had questions More

Attentive, helpful and flexible as I went in wanting a certain car and ended up with another one certain car and ended up with another one More

Since the time that I changed my servicing dealership to Nucar Chevrolet in Lowell, my experience has been nothing short of exceptional in all areas. Nucar Chevrolet in Lowell, my experience has been nothing short of exceptional in all areas. More

Could not install my part then tried to give be run around about returning item I had to literally call GM to get correct answer then they changed their toon around about returning item I had to literally call GM to get correct answer then they changed their toon More