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Nucar Chevrolet of New Castle - Service Center

New Castle, DE

4.2
116 Reviews
Call Service Center (877) 763-0903

116 Reviews of Nucar Chevrolet of New Castle - Service Center

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April 27, 2025

Everything from scheduling to the final installation very well on time Glad to have my truck back to life More

by Joe G
Recommend Dealer
Yes
Employees Worked With
Brandon
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April 27, 2025

The only things I did not like was most dealerships wash your car and they did not go over the inspection part More

by SHANTELANDJOE
Recommend Dealer
Yes
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April 26, 2025

All went well and I like how they take care of my car; however, I needed a back windshield wiper, and I read about it when I got home. I would have had them put it on. It takes a better part of an hour More

by VIKINGGRANNY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Shirley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 26, 2025

A great new car purchase/lease experience Knowledgeable, great Customer experience, honest, listens, respectful, professional, no hard selling tactics More

by chpeko
Recommend Dealer
Yes
Employees Worked With
Jake Madden
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April 26, 2025

The service was excellent and exceeded my expectations. I was very happy with how it turned out. More

by Demetri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William/Bill
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April 23, 2025

Always friendly and prompt service. Everyone is very helpful and never pushy with their services. This is my second Mazda with Nucar and my cars have never been serviced by any mechani More

by Dgurzenski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa in service
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Apr 24, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your loyalty and kind words! We're honored to be your trusted service team and are thrilled to have supported you through two Mazdas. Looking forward to continuing to take great care of your vehicles!

April 22, 2025

In my 8 years of dealing with them, it has always been positive. Easy to schedule service, staff are kind More

by RACECARS3
Recommend Dealer
Yes
Employees Worked With
Don't know his name that checked me in but he was very polite and professional
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Apr 22, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your loyalty over the past 8 years! We truly appreciate your continued support and are glad each visit has been a positive one.

April 21, 2025

They always do the work in a timely manner and get me back on read. More

by d.proulxsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
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Apr 22, 2025 -

Nucar Chevrolet of New Castle responded

Thank you! We're happy to keep you rolling and appreciate your trust in our timely service!

April 21, 2025

Was told my vehicle had passed inspection but 2 hrs after driving home the check engine light came on. Comes to find out that it needed a new catalytic converter and that was almost a 2 week wait on repairs. More

by abaynard215
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Shirley
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Nucar Chevrolet of New Castle responded

We’re sorry to hear about your recent experience and completely understand your frustration. Our Fixed Operations Director looked into this right away. He reached out to you yesterday and left a voicemail asking for a call back so we can speak directly and address your concerns. After reviewing the inspection process for the vehicle you purchased, we confirmed that during our used car inspection, the computer diagnostics did not indicate any issues with the catalytic converter. If it had, we absolutely would have taken care of it prior to the sale. We’re eager to speak with you directly and work toward a resolution. Please feel free to return our call at your earliest convenience. Thank you,

April 21, 2025

Didn't have to wait long and the work was done right thank you people was pleasant More

by btimmons1540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
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Apr 22, 2025 -

Nucar Chevrolet of New Castle responded

Thank you! We're glad you had a quick, pleasant visit and that everything was done right. We appreciate your kind words!

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