Novak Motors TX
Bedford, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Great car buying experience! Very helpful and had exactly what I wanted. Got the paperwork done in a couple hours and left with my Jeep that day. Great customer service and great Very helpful and had exactly what I wanted. Got the paperwork done in a couple hours and left with my Jeep that day. Great customer service and great group of guys, would recommend to anyone looking for a great certified used vehicle. More
Customer Efficiency in a Friendly Manner Prompt reply to inquiry. Upon arriving Julio was at the door to greet me and test drive. Rene was informative detailed oriented. Highly recommend Nova Prompt reply to inquiry. Upon arriving Julio was at the door to greet me and test drive. Rene was informative detailed oriented. Highly recommend Novak. More
Novak Service Center Came to these guys on a recommendation and was not disappointed. Bradley and the guys at the service center were great. They took the time to explain Came to these guys on a recommendation and was not disappointed. Bradley and the guys at the service center were great. They took the time to explain the problem and what it would take to fix it. They were more than willing to work with me on getting in the parts that i needed and got the job done very quickly.Ii will recommend this shop to anyone that asks. More
Pleasant experience! Julio our salesman was NOT the stereotypical salesman! He listened to our needs and met them quickly and effectively! The Finance guy Rene was equally Julio our salesman was NOT the stereotypical salesman! He listened to our needs and met them quickly and effectively! The Finance guy Rene was equally as efficient! More
This is one of the best car buying experiences ever Julio was awesome from the first time I spoke to him he was on his A game. We did everything over the phone due to the fact that we live In Tyler tx 2 Julio was awesome from the first time I spoke to him he was on his A game. We did everything over the phone due to the fact that we live In Tyler tx 2 hours away from the dealership. When we go the everyone was super nice and it was a in and out process the way it should be. Would definitely use them again More
Jeep purchase Rene and Julio were great to work with. Very friendly and they made the experience enjoyable. Will use this dealership again in the future. Highly Rene and Julio were great to work with. Very friendly and they made the experience enjoyable. Will use this dealership again in the future. Highly recommend them to anyone looking for a vehicle. More
Julio & Rene Julio and Rene made the car buying process so easy and stress free. I have never actually enjoyed my time at a dealership! It was such a quick process Julio and Rene made the car buying process so easy and stress free. I have never actually enjoyed my time at a dealership! It was such a quick process. I honestly can’t believe they made it so easy. It’s always a little scary being a woman going in to a dealership but they took such great care of me. I will definitely be back when it’s time for our next car! More
Never had so much problems with other dealerships The salesman was nice and the car was ok. Except for a long scratch going down the side that we couldn’t see in pics online. We get its a used car but The salesman was nice and the car was ok. Except for a long scratch going down the side that we couldn’t see in pics online. We get its a used car but would’ve been nice to have seen before we made the 4.5 hr drive. On to the financing process. Everything was great Rene was pleasant. Until we decided we didn’t want to purchase the extended warranty and gap warranty. Went from pleasant to pushy. Went back and forth a little longer than we would’ve liked. Finished up the paperwork. Said I had stuff to do on my end that needed to be done the next Monday. Got the car back from being detailed. They washed the outside of the car but didn’t touch the inside. I emailed him our insurance info with new car on it and tax assessment, 3/4/19 @ 12:39. On 3/4/19 @ 12:48 he send back “Thank you.”. 3/11/19 our old financing company with the car we traded in takes out another payment. I call Rene and ask him about it. He said he took care of it 3/4/19, the Monday after we bought our new car. Paid off the car we traded in and it takes about 15 or so days for it all to process. Couple weeks later he calls my husband. “Hey, did y’all ever send me the paperwork I needed y’all to get (insurance and tax assessment)” my husband said yes. “oh, well I never got it”. You replied thank you to the email, but I’ll send it again. Husband asked about payment our old financing company took out and if novak paid off the car. “Ohh the guy who does that was on vacation but now he’s back so we’re working on it now.” You told me, you got it done and it takes days for it to go through. Then tell my husband it’s just now getting worked on, weeks later. Sent new email with info and don’t get a reply back. So we called and asked if he got it “yeah, thanks”. Now with 2 days before our temporary tags expire we’re waiting on our license plate to get here. They said since we were from out of state they had to get the sales tax from us and they’ll send us our license plate. Paid the sales tax 3/1/19 to them. I emailed Rene 4/10/19 @ 7:40 am asking when we should be receiving the plate. No reply. Emailed them through the website, contact us, same day around 3. No reply. I had to call the next day. He said we’ll definitely receive our license plate on time and that he’ll overnight them to us. Hopefully that gets done tomorrow or the cars gonna have to be parked in the driveway. Which will be a problem for us because we have work and school to get to. I contacted them with enough time to ensure we get our tags on time. And we’re still cutting it close. I for one can not wait to get my plates then we’ll be done with them. We will not be a returning customer and We will not be recommending them to anyone. We were unfortunately not as lucky as the other reviewers giving 5 Stars. It would’ve been nice not to be so stressed and worried about stuff they should’ve had done. I told my husband the other day we have never had as much problems with a dealership as we have had with Novak Motors. Actually we’ve had no problems in the past with the 3 other dealerships we’ve dealt with. This dealership is no different from any other dealership. The lie, tell you what you want to hear, try to swindle you out of more money, give you the run around, etc. This is my experience with them. If you decide to work with them I truly hope you have a better one. More
Novak Motors We had a Very good experience with the dealership and with David Renfro. He was very friendly, professional and knowledgeable. I will buy another ve We had a Very good experience with the dealership and with David Renfro. He was very friendly, professional and knowledgeable. I will buy another vehicle from David in the future. More
Hassle free buying Mike Martinez is a great salesman. He made our buying experience hassle free and was always available when we needed him! He actually survived a test Mike Martinez is a great salesman. He made our buying experience hassle free and was always available when we needed him! He actually survived a test drive with a 19 year old girl..lol! Great job Mike! More