Northwest Hyundai

Hub Hyundai Great employees that care. Worked hard to make sure we were happy with our purchase. Am very pleased with the vehicle and staff, Follow- up calls an Great employees that care. Worked hard to make sure we were happy with our purchase. Am very pleased with the vehicle and staff, Follow- up calls and service so far have been up to par. More

The HUB folks were professional and effective. Buying a new car is never simple or easy. However, the HUB folks went through the paces professionally and with utmost courteous. Of course, the Equ Buying a new car is never simple or easy. However, the HUB folks went through the paces professionally and with utmost courteous. Of course, the Equus is an exceptional automobile which almost sells itself. Once the decision was made to purchase, the HUB folks made the rest relatively easy. Driving the Equus for two weeks has made the ordeal completely worth it. The decisions to buy the Equus and to buy it from Hub Hyundai turned out to be good ones. More

The "Family Service Dealership" This has to be the best dealership-handsdown in the West Houston area! Me and my mother gotten 4 vehicles from here (so far) and have yet to have any This has to be the best dealership-handsdown in the West Houston area! Me and my mother gotten 4 vehicles from here (so far) and have yet to have any major issues. They make you feel at home and they aren't overbearing like a lot of other dealerships tend to be. They make buying a car easy and convenient. No matter what your situation may be when walking into Hub Hyundai-West, they'll treat you like you're family and put you in a vehicle that fits you and your financial needs. Trust me, you won't go wrong by choosing this place! Troy Oneal is the man! He's all about business and so are the people who work under him. They're patient and very understanding. Go to Hub Hyundai-West and tell them the Bell family sent you! You won't regret it. More

Awesome purchase Everyone was fantastic! The finance department took awesome care of us! The gsm Dave Campbell was able to get us exactly what we were looking for and Everyone was fantastic! The finance department took awesome care of us! The gsm Dave Campbell was able to get us exactly what we were looking for and did it with ease! More

pleased Would definently recommend hub hyundai to anyone looking to it a car..rob rea really really worked hard in helping me purchase my hyundai tuscon as a Would definently recommend hub hyundai to anyone looking to it a car..rob rea really really worked hard in helping me purchase my hyundai tuscon as a 1st time buyer More

No Follow Through I went in looking for a specific 2015 Mitsubishi. As soon as I got into Chris' office I told him what I was looking for. However, I was told he coul I went in looking for a specific 2015 Mitsubishi. As soon as I got into Chris' office I told him what I was looking for. However, I was told he couldn't find the specific car I wanted. He said he found two cars the same type, but upgrades (ie more expensive). While out there he tried to steer me towards the even more expensive Hyundai. (I get it. That's his job. I was not mad.) Once I said what my price range was and I was not going over he agreed to show me other Mitsubishis. We go and look at the style I originally asked for. Ironically the first car in the lot is the exact car Chris said they didn't have. (I opted to just let that pass.) After the test drive I decided that I didn't like the care and would check around to see what else I liked. We go back to Chris' office so he can get my license (which I had to surrender for the test drive.) A while later he comes back. Not with my license, but with different pricing on a Santa Fe. I say ok lets test drive. Well, I like the car and how it drives. I say I will check with my bank and think on it. Ask for mu license so I can leave. Again he leaves and comes back a while later. He says lets get your trade in looked at and see what we can do on pricing (it will only take 10 min). I say ok. (sucker!) I realize that I am now trapped b/c they have my license and my car keys. Every time I say I will think about it and ask for my things Chris leaves and comes back with more info. After a long while I am talked into a Santa Fe, not a horrible thing as long as I can afford it. (Chris clearly has mad selling skills). At one point I even bring up the fact that I am being held hostage because they wont give me my things back to leave. Chris laughs, makes a joke, but never gives me my things back. I then have to choose between a white and a silver. "What's the difference?" I ask. Chris tells me they are identical. After hopping in the white I notice the seat lift is broken. I show Chris and say gonna have to think some more. That is when I am reassured they can order the part, have it in three days, and will not take long to fix at all. Fine as long as it is in the paperwork. Financing was a mess because no one actually wrote anything down. Plus they basically refused to let me use my banks financing. As in they wouldn't even put it in their system. None of this I knew until too late. Lots of running back and forth between the finance guy and sales. Lots of double talk and lying (sales admitted to running my credit. finance guy said never ran my credit) After another hour I am finally done signing my life away. That is when all "good" customer service died. I had to wait another 1 1/2 hour while they wash, cleanout the car, and put on paper plates. Chris even admits that 1. he was neglecting me for a long while during the sale and 2. he did so because his boss said there was a more important sale that he needed to handle. I get in the car and there are stains on the seats, doors, and ceiling. Since it is after 3pm I just want to get out of there. Before leaving Chris tells me, "If you have an problems what so ever you make sure to let me know. I will take care of you". On Monday I notice an odor from the c/a when I turn the car on. I make a mental note to mention that when I talk to Chris. By Wednesday I try calling the Chris and the finance guy (Daryll Zarevich) about questions. By Friday I have heard nothing. I get the finance manager on the phone and he answers my question. I didn't get Chris on the phone until Sunday when I called his cell phone. I ask for a call back about the handle and the huge crack in the back door (Did I forget to mention that? Yes, a huge crack in the trunk door.) I finally get a response today (after I call twice and text). The part is on back order (of course) and I am just S.O.L on the trunk door. Over $20, 000 on a car and this is how you treat your customers? They will not get any business from me, my family, and anyone else I can let know about how bad this place is. More

Im happy with my new vehicle I love it and happy with my new vehicle .I got a great deal im looking forward I will definitely come back in the future for a new deal. I love it and happy with my new vehicle .I got a great deal im looking forward I will definitely come back in the future for a new deal. More

Exceptional Truly a pleasant car buying experience, everyone was very accommodating and professional. Great customer service through out the entire process, I wil Truly a pleasant car buying experience, everyone was very accommodating and professional. Great customer service through out the entire process, I will definitely recommend this dealership. More

First time buying a Hyundai JP, Dave and Rafael not only took very good care of me but also made this purchase the best buying experience in my life. Now I can't wait until Dave JP, Dave and Rafael not only took very good care of me but also made this purchase the best buying experience in my life. Now I can't wait until Dave gets me hired one day because I love the staff and the Hyundai brand! More

2nd Vehicle This was the second vehicle we got from them in the last 3 years and returned for this one because of our experience with the first one. This was the second vehicle we got from them in the last 3 years and returned for this one because of our experience with the first one. More