Northwest Hills Chrysler Jeep Dodge Ram
Torrington, CT
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 5:00 PM
Tuesday 6:30 AM - 5:00 PM
Wednesday 6:30 AM - 5:00 PM
Thursday 6:30 AM - 5:00 PM
Friday 6:30 AM - 5:00 AM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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I have not had work done hear yet for my new vehicle but I've had work done here in the past. The body work came out perfect! I recently purchased a 2012 Dodge Ram and the transaction was smooth and I was I've had work done here in the past. The body work came out perfect! I recently purchased a 2012 Dodge Ram and the transaction was smooth and I was able to get what I wnated without issue. Northwest Hills took care of all my needs there after from the registration to following up with me to ask how I liked the truck so far. I will certanly come back again. More
I found my vehicle online and felt the price was very good as I had been researching this purchase for some time. I sent an inquiry and Jeff answered me immediately. He made the process very easy. In good as I had been researching this purchase for some time. I sent an inquiry and Jeff answered me immediately. He made the process very easy. In fact, I had negotiated a feature to be added as part of the price. Unbeknownst to me, the feature actually was already installed. Jeff called me to let me know that, and offered me an additional discount instead. I give Jeff and Northwest Hills very high marks for their integrity. If they hadn't called to tell me, I never would have known! More
Over the past couple weeks I went car shopping, and visited about 8 dealers in that time. I looked at Nissan, Subaru, Jeep, and Ford for an AWD CUV, that would fit our needs, budget, and features list visited about 8 dealers in that time. I looked at Nissan, Subaru, Jeep, and Ford for an AWD CUV, that would fit our needs, budget, and features list. Even went to a couple similar dealers for the same brand, i.e. Ford or Nissan; but didn't feel that I needed to drive out of my way after stopping at my local Jeep dealer (Northwest Hills) the first sales person that greeted me was Paul, very personal able but not pushy (ok he is in sales and asked for the sale a couple times but I expected that). The price they offered me was decent but didn't stop me from looking at the other brands I wanted to drive before picking. After I narrowed it down to a Nissan model and a Jeep model I emailed Paul back and his sales partner worked up a great deal - I was going to wait till end of November but the deal was that good! Took delivery a couple days later! I had to contact Paul via email on a question I had post sale - I was pleasantly surprised that he answer my email the same day with a favorable outcome no less! I couldn't ask for more to be honest great place and team! More
This was my second car from nwh, They worked very hard to get me into a car that was what I was looking for in a price that I could afford. to get me into a car that was what I was looking for in a price that I could afford. More
Steve Smith and everyone at the dealership were great to work with. I am so glad I drove past my local dealer to deal with Northwest. They will continue to get my business in the future. work with. I am so glad I drove past my local dealer to deal with Northwest. They will continue to get my business in the future. More
Friendly, honest, helpful staff. Jeff Cormier showed the vehicles and answered all my wife's questions. All the staff; Steve, Neil, and Jeff, listened to our concerns as customers and made this purchase a vehicles and answered all my wife's questions. All the staff; Steve, Neil, and Jeff, listened to our concerns as customers and made this purchase a pleasure. This was a stress-free purchase coordinated by a knowledgeable staff. More
The customer service was good, they were able to answer any questions I had. They were very knowedgeable.The quality of work was good although they took a very long time to detail the car. The workers are any questions I had. They were very knowedgeable.The quality of work was good although they took a very long time to detail the car. The workers are very friendly when my car wasnt done being detailed they let me use a rental for a little while. The price was ok. they gave a couple discounts, I would have liked to have gotten more for my trade in. More
We had an excellent experience with this dealership. Everyone was extremely friendly and helpful, and we got through the paperwork in record time with no errors. Jeff Cormier was an outstanding sales Everyone was extremely friendly and helpful, and we got through the paperwork in record time with no errors. Jeff Cormier was an outstanding salesperson. He went above and beyond to get us exactly what we wanted at the price we wanted, and even after the sale, he continues to be helpful and available. We received everything we were promised and more from Northwest Hills. More
The Northwest Hills Chrysler Jeep was referred to me as a very responsive, easy dealership to work with, unlike the other dealer I visited three times before. Jeff and Neil showed me the vehicle I was lookin very responsive, easy dealership to work with, unlike the other dealer I visited three times before. Jeff and Neil showed me the vehicle I was looking for, worked up a price for it, and left it up to me to purchase. They even found the color I was looking for and brought the car into the dealership for me. They did not double talk or create a high pressure sales pitch. Very unlike my previous experiences at other dealerships. They were very responsive to my concerns about dealing with a quatlity dealership who would take care of me after the sale. To sum it up: friendly, courteous, knowlegdeable,responsive team of people including the service and finance depts. I couldn't be any happier with the car or the people my wife and I dealt with. Kudos to the team at Northwest Hills for putting the customer first. More
I purchased a Pontiac solstice from this dealership and when I went to pick it up they discovered that the rear window was separating from the convertible top. They looked it up and saw there was a bullet when I went to pick it up they discovered that the rear window was separating from the convertible top. They looked it up and saw there was a bulletin about it, and wanted to fix it before I took it home. Not only could they have just sent me on my way without saying anything, they took the care to order the special glue that was recommended by the manufacturer. So I finally got my car home and was very excited. I drove it for a month or so then someone mentioned to me how the inside noise was excessive. Upon further research these cars were known for the rear differential going bad. I was one week from my 60 day warranty being up, and called to have it looked at. Brad in the service area was more than willing to take a look so I dropped it off. They agreed that it did seem loud and took it upon themselves to order a new differential. I was very pleased with the service after I purchased the car. I wonder how many other dealerships would have fixed it honestly and without hassle. I originally went to northwest hills only because they had the car I wanted, but because of the exceptional and honest service I received there, I will definitely return for my next car purchase. More