Northwest Hills Chrysler Jeep Dodge Ram

Once the vehicle is sold, you're dirt. After finding a 2009 Chrysler Town and Country Touring through my banks car buying service (USAA for military members) On 6/18/2014 I contacted the de After finding a 2009 Chrysler Town and Country Touring through my banks car buying service (USAA for military members) On 6/18/2014 I contacted the dealership, Sullivans Northwest Hills Dealerships to inquire about the vehicle, I spoke with Jessie. I had agreed to let them draft our credit card for $500 to hold the vehicle for us because I didn’t know when my husband would be able to get out there to see the vehicle due to the demands of his military career. I went to Sullivans on 6/19/2014 with my mother and two children to test drive the vehicle, I decided that I wanted the vehicle. Jessie had gone on vacation so he passed us along to Paul Paolino. There were a few issues I asked to be addressed before we came back the following week with my husband to purchase the vehicle. I noticed when I test drove the vehicle that the brakes felt odd, I asked Paul about it and he said he didn’t know anything about them. I asked him to have it serviced before we came back and he assured me “we won’t sell a car that is not safe for the road.” I also asked they address the leaking window, smoke smell, and detail the vehicle because it was filthy. After calling back and forth with Paul trying to get everything set up he started getting rude and short with me, huffing and sighing over the phone. At this point refused to keep working with Paul and I called Jessie while he was on vacation, mentioned that we want the car, but it needed the brakes to be looked at and I couldn’t deal with Paul any longer. He apologized for his co workers rude behavior and got us set us up with someone, I believe his name was Howard. My husband and I along with our children, returned on 6/25/14 to purchase the vehicle. We checked out the car and it looked spectacular. The window was repaired, it was beautifully detailed, and they had put a smoke bomb in there to get rid of the smell, which all we could smell was the pungent freshener. I did notice that between my first visit and this visit, someone had removed the headphones for the VES out of the glovebox. I also noticed the remote was missing, but I never noticed it on our first visit. I asked Howard about the brakes, he said he didn’t know but he would find out. I also asked him for the inspection report on the vehicle and what happened to the remote and headphones. He got us a new remote and the two missing sets of headphones. He never gave us the info on the brakes or the inspection report which I forgot about while trying to keep a 4 and 1 year old content so they didn’t destroy the place. Steve handled our paperwork. He gave us info on our warranty he said “3000 miles 90 days” and its also a pre-owned certified vehicle so theres a second warranty. After everything was a signed a man named Cory came out to the car, I asked him if he could please fill the tank, check the tires and if they had a spare blindspot mirror since the one on the passenger side was now falling off. He did all three for us and we were very impressed that they were being so kind. We thanked them for everything and drove off. About 40 minutes into our drive home my husband was driving and we were traveling 40-45 mph., there was a slight curve In the road and my husband applied the brakes. The whole front end of the car started shaking, I thought we were going to wreck. I immediately called I believe it was Howard at the dealership, I got his voicemail. I left a message and kept calling for the next two hours, he never called back. We had decided to keep going since they said it was safe for the road, the kids were screaming and hungry, we were out of food for the baby and there is a Chrysler dealership very close to our house. After we got home I sent my husband to Valenti, the dealership in Mystic, CT. He was working with a man named Paul Prediamo, the service manager. Paul had the vehicle inspected free of charge and apologized at the appalling behavior of the people at Sullivans. He told my husband what the deal was. My husband doesn’t relay messages very well so I had him call Sullivans to tell them what he was told. I tried contacting numerous people the next two days. I contacted the General manager and left a message, Meagan Finn whom my husband spoke with, Steve who spoke with me, Howard, maybe others I don’t remember. No one ever called me back. On Friday 6/27/14 I called Valenti and spoke with Paul. He told me that one of the rotors was warped in the front, and that the brakes were brand new. He told me to request the paperwork on the brakes since it didn’t look like they were going to honor the warranty. I asked him if this was a safety hazard. He replied, “the ABS system could be triggered while driving, so yes, it could potentially be a safety hazard.” I called Steve and told him what Paul from Valenti had told me. I gave Steve Pauls' number and Steve said he would contact Paul. At 6 PM I called Paul back, to see if Steve had contacted him. He had not. They have also not refunded our $500 deposit to our credit card. It's Now 6/30/14 and we've been driving an unsafe vehicle everyday. They put on a good front but the minute those papers are signed, you're garbage. More

2014 Jeep Wrangler Sahara I needed to find a replacement vehicle for my 2007 Jeep Wrangler which was totaled in a motor vehicle accident. After making the decision to buy anot I needed to find a replacement vehicle for my 2007 Jeep Wrangler which was totaled in a motor vehicle accident. After making the decision to buy another Jeep, the first dealership that I called was Northwest Hills. My husband and I bought our vehicles there in the past and we were always pleased with the experience. I spoke with Vin Kjersgaard on the telephone and he was both knowledgeable and courteous while assisting me in finding the Jeep with the options that I wanted. I visited the dealership for a test drive and after making the decision to buy, Northwest Hills gave me the fairest price. Vin also took the time to explain all the featured options to me on the day that I picked up my new Jeep. I have recommended Northwest Hills in the past and will continue to do so in the future. Excellent customer service and willingness to work hard to find the vehicle you need. More

Lori Baer I was treated with courtesy and respect throughout my purchase. Bill was very patient and thorough, throughout the test drive, and sales. Neil was the I was treated with courtesy and respect throughout my purchase. Bill was very patient and thorough, throughout the test drive, and sales. Neil was the first to greet me, and did an estimate of my 2011 Grand Jeep Cherokee as a possible trade in. Darren was very helpful with the final sales, and also explained every detail. More

Friendly, responsive attention! My new car inquiry started on the excellent Northwest Hills web site late at night where I filled in what I thought I was looking for. Early the next My new car inquiry started on the excellent Northwest Hills web site late at night where I filled in what I thought I was looking for. Early the next day I received a phone call from Bill Reudgen to touch base and see when I wanted to come in. When we were able to get together, Bill took the time to determine what vehicle would best answer our needs; he showed us the features available in the various models so we could make an educated decision at the price level we could afford. The ideal choice wasn't in stock, so Bill located the model and color we wanted from another dealer. We drove away the next business day with exactly what we wanted and needed at a very good price. Our experience throughout the process was delightful. Since then, Bill has followed-up to ensure we were still happy with our purchase and experience. More

Satisfied I had a great experience once again here at Northwest Hills. I engaged the website after seeing a vehicle I was interested in, was contacted almost i I had a great experience once again here at Northwest Hills. I engaged the website after seeing a vehicle I was interested in, was contacted almost immediately, had the opportunity to meet the same day and was in my new vehicle within 72 hrs. Everyone was helpful, knowledgeable, and made the transaction very easy. More