Northwest Hills Chrysler Jeep Dodge Ram

Good experience Bill was very friendly and polite. Made purchasing my new vehicle quick and painless. I would recommend this dealership to my friends and family. T Bill was very friendly and polite. Made purchasing my new vehicle quick and painless. I would recommend this dealership to my friends and family. Thanks More

Well worth the drive I was in the market for a couple trucks and the sales man (Bill) was great. He was very responsive at getting back to me and the whole experience was I was in the market for a couple trucks and the sales man (Bill) was great. He was very responsive at getting back to me and the whole experience was wonderful. I will definetly be coming back when I go to buy another vehicle. More

Horrible service dept! Recently bought a certified Chrysler 300 S from NWH dealer. The salesman Brian was very nice and made the process pretty simple. However, when it came Recently bought a certified Chrysler 300 S from NWH dealer. The salesman Brian was very nice and made the process pretty simple. However, when it came time to go in to have a few minor tweaks on the car done, the service dept was terrible. I had a blister on my tire that I didn't notice until I got it home, and the brakes were squeaking and shook a little. I called to have them checked out. The day I brought it I got a phone call, they said that the brakes are fine and just have some surface rust from the car sitting and that it would stop when the rust was worn off. That's ridiculous, surface rust on brakes is removed after 5 minutes of driving, and they said they weren't going to change them (I will be taking them to my mechanic to have them double checked) and why would they shake when I pressed them? Second was the tire, they said that the car wasn't sold that way and I must have curbed it! ARE YOU FREAKING KIDDING ME! It's a good thing I took pictures on my car before I drove it off the lot or they probably would have gotten away with it! They ended up ordering it and will change it. However my car is AWD, and therefore needs all identical worn tires to not ruin the drivetrain, the guy said it will be ok, so if this ruins my car, I will absolutely be holding them accountable. What's the point of have the word certified in front of a car name if it clearly means no extra care or inspection was done on it. This isn't the first car I have bought from Sullivan (Cadillac ATS for my girlfriend) but it will be the last if this is how they're going to treat people after spending this much money here! I just want my brakes fixed and fixed right! More

No pressure, knowledgeable and friendly... I've purchased and leased many, many vehicles over the last 25 years. I have had the opportunity to come in contact with several dealerships and there I've purchased and leased many, many vehicles over the last 25 years. I have had the opportunity to come in contact with several dealerships and there's only been a small handful of them I would recommend - Northwest Hills in Torrington CT is definitely one of them! As a matter of fact I would put this dealership as number one for friendliness and NO pressure. My salesman, Bill R, was the best!! I purchased a RAM 2500 - first Dodge/ Chrysler vehicle ever!!! My lady looked at a Cadillac - again, great friendly no pressure sales..... Bottom line go see these guys!! Go see Bill Reudgen! Thanks Northwest Hills!!!! Frank Day A very satisfied customer More

Erica Minicucci Jeep Patriot I had a very pleasant (and quick) experience with the staff of Northwest Hills in Torrington, CT. In a few days I was able to test drive, pick out and I had a very pleasant (and quick) experience with the staff of Northwest Hills in Torrington, CT. In a few days I was able to test drive, pick out and purchase a vehicle and also trade in my vehicle. They were very smooth in all their assistance and I would recommend them to anyone looking to purchase. More

Bill the Man Went in to buy a new Jeep Grand Cherokee. Bill was able to locate one after 3 attempts at different dealerships outside of CT. He made the deal happen Went in to buy a new Jeep Grand Cherokee. Bill was able to locate one after 3 attempts at different dealerships outside of CT. He made the deal happen while being patient, customer-focused, veteran-friendly, and under huge time constraints. Couldn't have gotten the jeep without you Bill! Thank you! -Joshua M. More

We drove over 1 hour to go to this dealer So my wife was in the market for a Jeep Cherokee Limited, as a family we don't buy cars that often, we always buy new....and then hold cars for 10+ ye So my wife was in the market for a Jeep Cherokee Limited, as a family we don't buy cars that often, we always buy new....and then hold cars for 10+ years - often topping out at 200,000 miles odometer. This was her purchase...but I offered to call around to a handful of dealers in the area to see what the car would cost. The specs were Grand Cherokee Limited, Black, Luxury Package (nice to have), new could be 2015 or 2016 models. I called the usual suspects - dealers in Fairfield, Norwalk, westchester NY, and then two dealers in upstate CT - one of which was the Jeep dealer in Torrington CT. I was very lucky that the sales person that answered my call was Bill Reudgen ...he was great from the start (my sense is that he has been in this business for some time...and he as well as the dealership does NOT play the games that many salespeople and dealers play) I told him that I lived down state...and he said he would make it worth the trouble of me driving to Torrington. I was also going back and forth w/ another dealer in Northern CT. At the end of the day we ended up bringing our business Northwest Hills Jeep in Torrington. The great buying experience was extended to when my wife drove to Torrington to take delivery of the new Grand Cherokee. Up to this point I was the person talking w/ Bill. The dealership was closing Sat @ 5:00PM, and I think my wife arrived around 3:30 or 4:00...and every one at the dealer took the time to walk through all of the functions of the car, set it up w/ her iPhone. Truly a Great buying experience of a great car - end to end. I am even planning to head back to the dealership for service when convenient. Happy I called Northwest Hills Jeep...and very Happy that Bill Reudgen answered my call. John Revay More

A pleasurable car buying experience I had been directed to Northwest Hills Jeep by a friend and to Sean Sullivan in particular. Sean connected me with Jack Sullivan and Brian Johnston I had been directed to Northwest Hills Jeep by a friend and to Sean Sullivan in particular. Sean connected me with Jack Sullivan and Brian Johnston and the dealership, everyone I worked with and the car buying experience was truly pleasurable. The price was very favorable and there was no hassle. I would absolutely recommend this dealership and would gladly work with them again. More

Pleasant The salesman Bill wasn't pushy. He offered to step away for my husband and I to talk in privacy numerous times. We had plenty of time to drive and tes The salesman Bill wasn't pushy. He offered to step away for my husband and I to talk in privacy numerous times. We had plenty of time to drive and test the vehicle of interest. He was completely honest-if he didn't have an answer to a question he told us and did his best to find the answer for us. More

2016 Hellcat From the first call to Neil and signing the papers with Steve to picking up my 2016 Hellcat everyone at Northwest Hills showed professionalism. My sa From the first call to Neil and signing the papers with Steve to picking up my 2016 Hellcat everyone at Northwest Hills showed professionalism. My salesman Bill Reudgen came into the dealership on the day of his vacation to handle the delivery of my Hellcat and was very courteous and informative. I would highly recommend to anyone looking to purchase a new or used vehicle to go to Northwest Hills Chrysler Jeep Dodge. More