Northwest Hills Chrysler Jeep Dodge Ram

Great Team at NWH Dodge 2012 Dodge Challenger SRT8 Purchase Bill and the team are Great Communications and Mutual Respect, Repeat Customer, The sales and service department teams are courteous, professional Bill and the team are Great Communications and Mutual Respect, Repeat Customer, The sales and service department teams are courteous, professional and listen to you needs. More

Car sale Excellent customer service. Bill was very easy to work with. I am very happy with my new car. I would highly recommend Northwest Hills dealership. Excellent customer service. Bill was very easy to work with. I am very happy with my new car. I would highly recommend Northwest Hills dealership. More

Outstanding salesman. Manager not so much. Patrick was extremely knowledgeable in areas of cars which were not of the make which they sell new. His pleasant demeanor and genuine helpfulness was Patrick was extremely knowledgeable in areas of cars which were not of the make which they sell new. His pleasant demeanor and genuine helpfulness was a breath of fresh air when facing a large transaction. From air bag deployment to drivetrain, Patrick not only new the most minute details of the car I was interested in, but was sincerely passionate when delivering the information. When there was a misunderstanding that led to my traveling extra distances before receiving the car, Patrick offered delivery to my house and kept me updated via text messages when new information arose. I have already refferred friends to him because of these traits. Unfortunately I was forced to downgrade my rating due to having the unpleasant experience of meeting the manager. I understand the need to haggle on the dealer's side to keep the profit margin in check, however as a manager myself, I know better than to push that at the expense of customer service. Arguing with a customer and utilizing irrelevant data to force a sense of incompetence on your customer just about made me walk away. Perhaps some advice from Patrick or a course in Dale Carnegie would help in this matter. Overall, the majority of my experience was very pleasant and I have confidence in refferring friends and family to Patrick. More

Thanks for helping us out! Zach tried the best to get us the better deal taking in consideration my family situation, and make us go for the deal. The concerns we had were addre Zach tried the best to get us the better deal taking in consideration my family situation, and make us go for the deal. The concerns we had were addressed promptly and make us feel like they really care about my family satisfaction. Thank you and hopefully we'll be back for our 2nd car. More

2015 Jeep Wrangler Unlimited: Great Experience and People We had found the vehicle we had been looking for online and from there it was a very quick and easy process. I had called to check on the status o We had found the vehicle we had been looking for online and from there it was a very quick and easy process. I had called to check on the status of the vehicle and Zach had walked me through the process of getting into the Jeep we loved and getting us the price we wanted. Zach, is no salesman... He is just someone trying to help you get into the car you feel safe in. He is honest and loves doing what he does best... HELPING customers rather than SELLING. Zach will work tirelessly to get the deal you are looking for on the car you love. Zach will work with you to leave with the car of your dreams. Again, I would like to reiterate the honesty and the friendliness of the staff at this facility. I would recommend Northwest Hills and everyone involved at this dealership. We have minor hiccups when purchasing our Jeep Wrangler, but everything was resolved in a timely manner and dealt with professionally. We love Northwest Hills, and we hope you have the same great experience and fall in love with this facility and it's members. And lastly... Jeff makes it very easy for you to finance your next vehicle... finance department was very experienced and knowledgeable with everything... made the worst part of this process quick... and easy. Thanks! More

Bill R. Was outstanding I was looking for a safe reliable car and was just a nervous wreck trying to finance and find the perfect vehicle to fit my budget and I have a grands I was looking for a safe reliable car and was just a nervous wreck trying to finance and find the perfect vehicle to fit my budget and I have a grandson who was in a bad car wreck and has a fear of vehicles so safety is very important to me ..Bill took time to explain options to me and make buying a car and a plan for my needs very comfortable and helped me make good decisions..I'll be purchasing another vehicle in February and I'd never do business anywhere else..thank you Bill and to the dealership for making this so simple and stress free..and for my warranty to maintain my car which keeps us safe..we adore you.Tanya Bobbitt More

Awesome experience First off I'd like to say that I normally don't even bother writing reviews on the internet but this dealership was so honest and fair that I must pro First off I'd like to say that I normally don't even bother writing reviews on the internet but this dealership was so honest and fair that I must promote them publically. Jeremy H. was the salesman I worked with in purchasing a used 2012 Ford Mustang. Jeremy didn't hesitate to let me test drive the vehicle and throughout the deal and negotiations his conduct was nothing but professional and I really enjoyed working with him. Through the dealership I was able to get the car warrantied bumper to bumper and they will even waive the $100 deductible if you get your car serviced at their dealership! Phenomenal experience for me, I was treated fairly and honestly and would recommend this place to anyone I know. More

New vehicle purchase Have done business with Shawn Sullivan a few times, very accomodating with great customer service. Shawn referred us to Bill. He was very friendly a Have done business with Shawn Sullivan a few times, very accomodating with great customer service. Shawn referred us to Bill. He was very friendly and patient with me as I wasn't really sure what i wanted to purchase. I was 200% pleased with the entire transaction, including the transfer of insurance. Everything was handled by NW Hills-i did not have to do anything but come to pick up my vehicle. Also was contacted regarding an insurance quote, which ended up being more affordable for me than the insurance I currently have. I am very happy with my new vehicle and am sure that any future dealings with Bill or the staff at NW Hills will be just as pleasant as this was. More

No drama, got me what I wanted. I stopped in a few other dealers that only wanted to talk about what was on their lot even through it wasn't what I wanted. Northwest showed me wh I stopped in a few other dealers that only wanted to talk about what was on their lot even through it wasn't what I wanted. Northwest showed me what they had on the lot and when it didn't match up with what I was after they had no problem putting a special order in for me to get exactly what I was looking for. When it showed up they didn't play any games with my trade-in or the other numbers. Jeremy spent the time to show me how the top worked and go over the features on my new Wrangler. More