Northwest Hills Chrysler Jeep Dodge Ram

Previously recommended this dealership I had previously recommended this dealership, my sales experience with bill reudgen was great HOWEVER two weeks later after experiencing other staff m I had previously recommended this dealership, my sales experience with bill reudgen was great HOWEVER two weeks later after experiencing other staff members and the service department I would never purchase another vehicle here. My brand new Jeep Compass started leaking transmission fluid two weeks after owning it, when I went to the dealership the sales manager immediately asked me if it was my “family’s car,” uh, just search my name guy (xxx). Then after viewing the issue with my vehicle and seeing that I use a snapshot device he asked me if, “my daddy made me put this in my car?” Sir, I’m nearly 30 (again, xxx). So now I’m offended and leave with my rental car for the service department to look at the new Jeep. I get a call the next day from the service manager INSISTING I hit something with the Jeep, “severe impact damage.” After work, I drove to see what immense damage the car had, which was none- they just “assumed I had hit something causing the leak,” they had also told me I was responsible for the replacement parts. After nearly a week of having the vehicle they finally called corporate and discovered it was a factory issue- told these guys I didn’t hit anything! But it was implied repeatedly that I was a liar. One week, one day later, I get my car back- express my concerns about how they treat their customers and walk to my car. They put 92 miles on my lease and used my entire tank of gas, leaving it below E in the red for my drive home (ps- I filled the rental car, thanks. I’ll be driving an hour and a half to the next closest Chrysler dealerships for all maintenance on my vehicle. Just skip the headache, go somewhere else. More

Love my new 2018 Jeep Compass Bill was great! He called me as soon as my 2018 Jeep Compass came in! He is always there to answer any questions. Bill goes above and beyond to make Bill was great! He called me as soon as my 2018 Jeep Compass came in! He is always there to answer any questions. Bill goes above and beyond to make your buying experience stress free and enjoyable! I recommend Northwest Hills Jeep to anyone who is looking for the perfect vehicle. They will work with you the whole way of the buying process and explain all options. See Bill, you will not regret it! Katt Katt's Country Cleaning Services, LLC More

excellent service My experience with Northwest Hills Chrysler dealership was just perfect. Brent was more than helpful in getting me the exact car I wanted, but was a v My experience with Northwest Hills Chrysler dealership was just perfect. Brent was more than helpful in getting me the exact car I wanted, but was a very good teacher in helping me learn all about the car. I could not have had better service. More

Easy and helpful experience. Working with Zach and Steve was a very easy and helpful experience without any pressure sales. Zach understood exactly the options I was looking for Working with Zach and Steve was a very easy and helpful experience without any pressure sales. Zach understood exactly the options I was looking for and quickly put together two different car leases for me to compare. The car I wanted was delivered the day after we made the deal and they had all the paperwork and registration done by the end of that day. More

2018 Jeep Grand Cherokee - Easy and Friendly Over two days I worked with Bill Reudgen to lease a 2018 Jeep Cherokee. He also helped me test drive a 2018 GMC Sierra and was patient as I worked ou Over two days I worked with Bill Reudgen to lease a 2018 Jeep Cherokee. He also helped me test drive a 2018 GMC Sierra and was patient as I worked out wheteher I wanted to lease or purchase. He was very thourough in the delivery and was very responsive and helpful during and after the process. I highly reccommend calling Bill if you're in the market for a new vehicle. More

Such a great experience! My husband and I went in late Black Friday not entirely sure of what I wanted in a new car so Brent helped us compare and contrast several different J My husband and I went in late Black Friday not entirely sure of what I wanted in a new car so Brent helped us compare and contrast several different Jeeps. We ended up deciding on the Grand Cherokee thanks to Brent and all of his knowledge on the cars! I couldn't be happier- I feel like I'm driving the nicest car on the road! I can't thank Brent and Northwest Hills enough! More

Pleasant experience with no pressure I was definitely satisfied with how easy going the staff was here! Zach was great, he didn't pressure me into buying something like alot of other car I was definitely satisfied with how easy going the staff was here! Zach was great, he didn't pressure me into buying something like alot of other car salesman try to do. He was also very helpful in giving me a fair value on my trade in!! The entire process went smoothly. More

Great experience at Northwest Hills! The entire staff was helpful and friendly. Bill was extremely professional and made the whole experience a quick and easy one. He took the time to ex The entire staff was helpful and friendly. Bill was extremely professional and made the whole experience a quick and easy one. He took the time to explain every feature of my new Jeep and I drove away feeling happy and confident with my purchase! More

Great sales dept Everyone at this dealer was very nice. Very approachable. Answered any questions and returned calls quickly. They were able to beat a price from anoth Everyone at this dealer was very nice. Very approachable. Answered any questions and returned calls quickly. They were able to beat a price from another dealer after showing them the other vehicle. They also were able to get my payments to what I could afford which took a lot of their time. This was a great experience for me and I can’t say anything bad about any of the people I met the few days I had to go to the dealer. More

NWH Experience Made appointment with Jason over the phone at GMC. He called me back asking if I could come in after 3 instead of 2 so he could be available to meet Made appointment with Jason over the phone at GMC. He called me back asking if I could come in after 3 instead of 2 so he could be available to meet with me. I did and when I arrived he passed me over to Leonard and he didn’t have a customer with him for the rest of the night so it wasn’t the best first impression. Leonard was great but I felt the communication could have been better. It was my understanding Roger was running my credit and I’d find out the details shortly. After waiting 30 minutes I was told it would be best to leave a deposit and Roger would call me tomorrow after he runs my application and to make an appointment to sign the paperwork. It was 4 pm and I was really excited to take home a brand new car! I left there feeling unsure if I made the right decision. But I got a call back and was approved within 5 minutes after sharing my concerns. I’ve been in sales for many years and customer service makes all the difference. I did have a great experience with Leonard and Darren who were knowledgeable and fantastic! They helped turn things around and felt great about my purchase and answered my questions. More