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Northwest Chevrolet GMC Cadillac of Bellingham - Service Center
Bellingham, WA
1,080 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,080 Reviews of Northwest Chevrolet GMC Cadillac of Bellingham - Service Center
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July 03, 2020
Excellent service!! They replaced my exhaust system, completed lube oil and filter service washed my truck and delivered it to my house who could ask for better customer service completed lube oil and filter service washed my truck and delivered it to my house who could ask for better customer service More
by Mike B
Verified CustomerEmployees Worked With
Other Employees :
Trent Mast, Justin Berkley, Rob Stack, Mike Fuller, Ty Davis, Darby Monroe, Sydney Jarvis
June 30, 2020
Professional and speedy Each experience with this dealer has been cordial ,professional and timely. I could not ask for better service! Their waiting room facilities are comf Each experience with this dealer has been cordial ,professional and timely. I could not ask for better service! Their waiting room facilities are comfortable and more than adequate. More
by ANACORTESHOLMES
Employees Worked With
Darby Monroe
June 29, 2020
Always a caring and happy establishment. Feels like family. I can always trust their expertise. I would and do recommend them to everyone I meet! family. I can always trust their expertise. I would and do recommend them to everyone I meet! More
by Grammy
Employees Worked With
June 25, 2020
warranty claims The Service Dept. rep, Jason, was very professional, detailed, and straight forward and honest with his replies to my questions. I am quite pleased w The Service Dept. rep, Jason, was very professional, detailed, and straight forward and honest with his replies to my questions. I am quite pleased with the effort Jason and the dealership made to correct my warranty problems. However, I am highly dissatisfied with GMC's solution to my shifter assembly problem. Replacing a defective shifter assembly with the same part number potentially defective shifter assembly that has not been redesigned to correct the inherent defective design is corporate irresponsibility to the highest degree. It is also, potentially, a criminal act if a person is maimed or killed due to a ''replacement shifter assembly" failing to operate properly, thus allowing a vehicle to roll over someone because 'PARK' is not correctly engaged. In my 36 years in the manufacturing industry, I quickly learned that when you have a known recurrent component design problem, you go out and fix it without delay! This will typically keep you out of the courtroom being sued by irate customers. It also keeps your customers loyal to your brand. Sadly, corporate GMC has not done this with me. More
by edmangold
Employees Worked With
June 25, 2020
Courteous and professional service They also took care of a recall for my car at the same visit, that saved me an extra trip in. I was very pleased with the service. They also took care of a recall for my car at the same visit, that saved me an extra trip in. I was very pleased with the service. More
by billhorat
Employees Worked With
Other Employees :
Sorry, this last visit was a gal and I do not know her name. I have worked with Jason in the past.
June 25, 2020
Customer Service? I think NOT! The web appointment service does not carry over to the actual service advisors? Therefore, after waiting for 2.5 hours for an oil change and tire rot The web appointment service does not carry over to the actual service advisors? Therefore, after waiting for 2.5 hours for an oil change and tire rotation only to be told the tire rotation was not done, and having to wait for additional 45 minutes? Also, they used to provide complimentary =car wash and vacuum services? After almost a 4 hour wait, we finally got our vehicle, hoping to see it had been washed and vacuumed....well, it was very disappointing to see neither of these services was complete, we were not even asked if we wanted them? Why go to the dealer if you can get the same services at a different business for much lower cost and much less waiting time? More
by texnlorine
Employees Worked With
June 25, 2020
Always polite and eager to make the customer feel heard and get the job done right the first time. Even when special parts are required arrangements are always made to have them available when service is p and get the job done right the first time. Even when special parts are required arrangements are always made to have them available when service is performed. Best service staff! More
by RKOWSKY
Employees Worked With
Darby Monroe
June 25, 2020
Service was done on time and professionally. The staff was accommodating and friendly. Communication was detailed and helpful. Have used them for years and will continue to do so. Thanks. was accommodating and friendly. Communication was detailed and helpful. Have used them for years and will continue to do so. Thanks. More
by don.boyer
Employees Worked With
June 25, 2020
Out of Warranty Issue Resolved Had an expensive out of warranty issue on our Buick encore. Jason Vandermolen was super in helping us get the issue resolved in a timely manner. Had an expensive out of warranty issue on our Buick encore. Jason Vandermolen was super in helping us get the issue resolved in a timely manner. More
by HDMCDOWELL
Employees Worked With
Jason Vandermolen
June 25, 2020
lifetime oil service plan I purchase the lifetime oil and filter service when I bought my 2012 Chevy cruze which was purchased new at this dealership, the service seems to g I purchase the lifetime oil and filter service when I bought my 2012 Chevy cruze which was purchased new at this dealership, the service seems to go well they scheduled me in and got my car in and out in good time. I have had some bad experiences here in the past and don't trust there service department at all unfortunately. although there is new ownership since that happened and maybe they will earn my respect better than the last ownership but I am skeptical. once bitten twice shy but for now with past experiences I will keep my repairs and do them on my own. On a note about other services needed after my oil change I chuckle at the recommendations of things recommended but your pricing is way high for someone like myself that does his own maintenance I usually am shell shocked at the prices quoted to people for small maintenance items for example a license plate bulb replacement for $36.00 wow really ? I sometimes would love to share my bad experiences to the new owner so my bad experience can be used to save other customers from getting taken or have bad feeling when I go there. I am an avid Chevy fan altogether and it sucks I cant talk good about a Chevy dealership due to past experiences here. Keep in mind this note doesn't reflect on the current service staff they seem very nice and helpful. Sincerely... Mert Thayer More
by MERT.THAYER
Employees Worked With
Darby Monroe
