Northwest Chevrolet GMC Cadillac of Bellingham - Service Center

service the staff was great me in difficult times, and circumstances. they were professional and worked to make sure that I was satisfied with the work, than the staff was great me in difficult times, and circumstances. they were professional and worked to make sure that I was satisfied with the work, thanks. More

Quick turnaround on the DEF tank replacement. Offered to wash the truck as part of the warranty service. Good thing it was "free", lots of missed areas on my black truck. wash the truck as part of the warranty service. Good thing it was "free", lots of missed areas on my black truck. More

Darby in the service Dept is amazing! She has kept me informed and followed back up with me to make sure I was still happy and my car was fixed!! If you need a great service advisor I recommend asking fo informed and followed back up with me to make sure I was still happy and my car was fixed!! If you need a great service advisor I recommend asking for Darby! She won’t let you down. More

Great customer service. Was in and out with my rental car in no time. Jen was super to work with and kept me informed on the status of my repair. in no time. Jen was super to work with and kept me informed on the status of my repair. More

Professional, great communication Jen, service manager, went above and beyond. The company I had as extended warranty turned out to be a real pain in the behind to work with. Jen kep Jen, service manager, went above and beyond. The company I had as extended warranty turned out to be a real pain in the behind to work with. Jen kept me informed (almost daily) as to the progress/lack of she was making with them. Jen comped me a vehicle due to the length of time it was taking to fix the vehicle, since the extended warranty company wouldn't & I couldn't afford it myself. Professional, great communication and my vehicle runs perfectly. Happy customer. More

warrant work I appreciate getting the loaner car while my truck was getting warranty work done. Darby & the entire NW Chev staff were professional and courteous as I appreciate getting the loaner car while my truck was getting warranty work done. Darby & the entire NW Chev staff were professional and courteous as always. More

Very helpful, taking Covid seriously which I highly respect. Jason is always helpful and the whole staff just works hard to make your day easy. Thanks team! respect. Jason is always helpful and the whole staff just works hard to make your day easy. Thanks team! More

On time and complete We returned to the dealership with our 'other car', a 2014 Volt and received the same super service and personable attention as we had with our Cadill We returned to the dealership with our 'other car', a 2014 Volt and received the same super service and personable attention as we had with our Cadillac the prior week. As this was a 30,000 mile service, the list of recommended proceedures was extensive, but they were performed on time and at the estimated cost. More

The dealership and service department were nice but my experience with my service advisor wasn’t great. I showed up for the 12:15 time slot and went to go wait in the waiting room. Later I was informed by experience with my service advisor wasn’t great. I showed up for the 12:15 time slot and went to go wait in the waiting room. Later I was informed by my service advisor for future reference that while he knew it was easy to schedule online, it wasn’t a great time slot to choose because the techs were usually going to lunch and then he asked if I was ok with it taking maybe an hour or two for the oil change. I said yes and he said he would go see if he could find someone. Why is that time even on the schedule if the techs aren’t there and ready to do it? He also informed me of some services my car would need because of its mileage that would total another $600-$700 and probably more time waiting there. I informed him I wasn’t going to have those done that afternoon and I got the blankest look ever, kinda like I maybe inconvenienced or annoyed someone. I paid for my oil change via the message I got on my phone and when my service advisor came to talk to me the next time he told me “I followed orders well”, I’m not sure what else he was referring to besides me paying when the message said to pay through it but it was still kind of a strange thing to say to a customer. More