Northwest Chevrolet GMC Cadillac of Bellingham - Service Center

I initially made the appointment online for an oil change and then realized that I might need an additional service from the last appointment. I called and left 2 messages over the course of a week and a hal and then realized that I might need an additional service from the last appointment. I called and left 2 messages over the course of a week and a half but no one called me back. When I arrived I did receive my oil change but they said that I never left a message. Being at the end of the day, there was not enough time to do the 4 wheel drive fluid change which I now have to bring the truck back in again which I was trying to avoid by calling with no response. More

Jason, who I dealt with, was friendly and professional. When I picked up my car they explained everything including pictures. A pleasant experience. When I picked up my car they explained everything including pictures. A pleasant experience. More

The people I worked with in the service department were very friendly and attentive to my needs and questions. Service was quick and I was informed of things in a prompt manner. very friendly and attentive to my needs and questions. Service was quick and I was informed of things in a prompt manner. More

Great communication, convenient with text notifications seems thorough found “issues” I wasn’t aware of seems thorough found “issues” I wasn’t aware of More

Staff seemed unaware of the software patch for the Bolt battery issue. They made a mistake loading the software, said they needed the car back to get information about the fix, but then needed to redo the battery issue. They made a mistake loading the software, said they needed the car back to get information about the fix, but then needed to redo the upload which didn’t work the first time. They did provide a ride home when the car wasn’t done, but did not have loaner vehicles available. Finally, they couldn’t find the key fob when we got there to pick up the car. Luckily one person knew where it was when she got back to the desk. The car seems ok, it just took extra time to get everything done. Hopefully when the battery replacement is available it will be more efficient. More

2018 GMC 2500 Sierra. Second time with the carpets soaked on the driver side. Took over a week to get the truck looked at. They couldn’t find the leak, even after “checking” the previous location. After a da on the driver side. Took over a week to get the truck looked at. They couldn’t find the leak, even after “checking” the previous location. After a day in a half, they gave the truck back with a “if it keeps leaking let us know” Meanwhile the sound barrier is saturated and I’m fighting it so it doesn’t become a health issue with mold. When I had the time, I removed the back seat to gain access to the part that leaked the last time (cabin vent). Had a friend spray water on the top of the cab, and there it was. I used an inspection flashlight and could see the vent gasket was not sealing anything. I reached out with videos of the water and light test. So far only crickets. So to say the least, between the first and second time the truck has been in for this issue it has been a huge waste of time and my truck still isn’t correct. I’m crossing my fingers it doesn’t become unhealthy with mold. More

Excellent service and staff. Very reliable and courteous. Was on top of the recall of emergency jack Very reliable and courteous. Was on top of the recall of emergency jack More

Sent a text to the service department about getting my truck serviced and Sydney responded quickly. Great customer service! truck serviced and Sydney responded quickly. Great customer service! More

Service was completed promptly and even included a complimentary car wash. The only negative thing I experienced was that none of the Service writers were wearing masks. complimentary car wash. The only negative thing I experienced was that none of the Service writers were wearing masks. More