Northwest Chevrolet GMC Cadillac of Bellingham - Service Center

NW Chevrolet has been very helpful and polite to work with. I have never been delayed or ignored when I pull in for service. One of the best operated dealership in the NW! with. I have never been delayed or ignored when I pull in for service. One of the best operated dealership in the NW! More

Tony was great. He was friendly and very accommodating and did everything possible to make my service appointment a pleasant experience. Unfortunately he had to in He was friendly and very accommodating and did everything possible to make my service appointment a pleasant experience. Unfortunately he had to inform me that they did not have the quantity of Dexos full synthetic oil in stock. He was able to reschedule the service and even followed up with me to say the oil is now in stock. More

I had a 1030 appointment for an oil change, oil filter change, air cabin filter change, and added a car wash. It took two hours to complete. Everyone I was around in the lobby was asking each other how lo change, air cabin filter change, and added a car wash. It took two hours to complete. Everyone I was around in the lobby was asking each other how long they had been there because everyone’s service was taking so long. I appreciate the service but would likely go to a different Chevy location next time. I drove over an hour to go to this one after having such a good experience purchasing my car there, and was unfortunately disappointed. More

Was scheduled at 10am for a LOF that was sold to us at the time of purchase, met by a Jen who had an attitude until Tony walked over and agreed to the 10am time which was made by phone several days prior. the time of purchase, met by a Jen who had an attitude until Tony walked over and agreed to the 10am time which was made by phone several days prior. We waited in the waiting room area until about 2pm when told our car was ready. This same lady(Jen) gave us the paperwork and said our car was ready, as walking out to the car I saw the tires were not rotated with a note that they could not find the lug nut lock bolt, we were less than 50 feet inside the dealership so I took the keys back to Jen and said I wanted the the tires totaled, Tony showed up and had the service done, it was now almost 3pm. The waiting area was nice, the service not so nice. Overall not such a good visit. Think that this Jen needs to be retrained and listen to customers and not invite a un-friendly service department. She may have been having a bad day, but she never changed her attitude during our visit. I will avoid her next time.kk More

Great I have had the very best experience of any dealership I've ever purchased from, thanks. dealership I've ever purchased from, thanks. More

Took two tries to solve the wire harness problem. Understandable that they wanted more info. Thank you for the Hertz Rental loaner. Very slow, 45 min wait at airport though. Understandable that they wanted more info. Thank you for the Hertz Rental loaner. Very slow, 45 min wait at airport though. More

My battery went dead on my Cadillac, and I had it jumped, then called and took it to NW Chev Dealership to check it out. Later, the Service Dept. said "we changed the battery and it's under warranty, so no then called and took it to NW Chev Dealership to check it out. Later, the Service Dept. said "we changed the battery and it's under warranty, so no need to pay", and they gave me invoice with 2 pictures of a service man replacing the battery, to prove they changed it. I said great! A couple days later, my battery went dead again, and I needed a tow truck to take it to NW Chev again. We opened the hood and the battery was NEVER replaced, was same old dusty battery -- isn't that fraud?!! Faking a battery replacement? Weird! We were shocked they did that to us! We have bought a few cars over the years there, so we were so surprised they did that. (But the staff was nice otherwise and replaced it quickly.) More

They are really nice people and they make sure I know what repairs need to be done next! They are good about working with me, on my time frame! what repairs need to be done next! They are good about working with me, on my time frame! More

Great experience purchasing our new car. Very friendly and got me into what we wanted. Very friendly and got me into what we wanted. More

All my experiences with NW Chevrolet have been prompt and enjoyable. It has always been direct and simple. enjoyable. It has always been direct and simple. More