Northwest Chevrolet GMC Cadillac of Bellingham - Service Center

Mike was very nice and accommodating, however originally brought the vehicle in just for the heater to be fixed and then they told me all these other things needed fixed. The truck is from 1981 so that’s go brought the vehicle in just for the heater to be fixed and then they told me all these other things needed fixed. The truck is from 1981 so that’s going to happen no matter where I go, however when I got the truck back the heater still didn’t work when they said it did, they also replaced the belts because my alternator belt snapped two days prior. The tech argued with me about the reason for the new belt squealing saying it was because of the power steering leak. I’ve been aware of the leak since January and it’s had two belts the entire time up until the day before the dealership. I am somewhat mechanically inclined, however I figured “Hey the dealership has to know what they are doing so why not have them do it.” I loosened the belt myself because the tech was reluctant to do it and like I said the belt stopped squealing. There was still the whining from the pump itself from it being low on Power steering fluid, however the belt squeaking had stopped which had me very upset with the dealership. The second time I got the truck back for the heater, the blower motor worked but the heater itself still didn’t. Me and my friend after our college class tore the dash apart and found that the truck was wired incorrectly, we wired it up to the heater core switch and now it work’s completely fine. Amazing in fact. So overall I had a good experience with mike however everything else was poor and extremely upsetting. Another positive thing though was that they communicated with me the entire time, although it was to tell me what else they found wrong with it and to tell me that I was wrong about the belt being too tight. And to put the icing on the cake when I got the truck back they left all the previous wiring onto the seat. More

Did my 6mo maintenance is a timely manner and the one who walked me through it was kind and professional. walked me through it was kind and professional. More

The staff was as pleasant as ever. It’s always a pleasure to discuss my car’s needs with Sydney, who lets me know well in advance what I’ll be needing to have done. In short, the ser It’s always a pleasure to discuss my car’s needs with Sydney, who lets me know well in advance what I’ll be needing to have done. In short, the service department is really good at helping to keep my stress level low. More

Disappointed… live in remote Alaska, made appointment 90 days out for recall work plus maintenance. They ordered wrong part for brake assist recall & offered zero compensation for the error. days out for recall work plus maintenance. They ordered wrong part for brake assist recall & offered zero compensation for the error. More

The ladies in the service department are very polite and professional. You’re service charge was reasonable. professional. You’re service charge was reasonable. More

Drove in from out of town and had to bring my truck in and everybody was awesome! They kept in contact with me the whole time and got my truck in and out. and everybody was awesome! They kept in contact with me the whole time and got my truck in and out. More

Love love love love love coming to the beautiful NW Chevy for my service needs!! for my service needs!! More

The service department replaced my headlights on short notice. They were courteous, skilled, professional and responsive to my needs for headlights being installed quickly due to the danger of driving at notice. They were courteous, skilled, professional and responsive to my needs for headlights being installed quickly due to the danger of driving at night with one headlight out. More

Clean, professional, courteous, communication could be improved. Perhaps there could be a procedure in the service department to insure things are done correctly? Tech did a good job, however, in replaci improved. Perhaps there could be a procedure in the service department to insure things are done correctly? Tech did a good job, however, in replacing one shock, got the wrong one. Instead of picking up the vehicle on Friday, had to wait until end of day Tuesday. Glad that wasn't a surgeon. It happens. More

Process was easy to get the recall fixed try hanks for the quick service mike the quick service mike More